Milton Keynes Council (24 021 241)

Statement Closed after initial enquiries Special educational needs 02-Sep-2025

Summary: We will not investigate Mrs X’s complaint that her son, B, is not receiving the special educational provision in his education, health and care (EHC) plan because there is not enough evidence of fault to justify investigating.

Buckinghamshire Council (24 023 311)

Statement Upheld Special educational needs 02-Sep-2025

Summary: We will not investigate this complaint about delays in completing an Educational Health and Care Assessment. The Council have agreed to resolve the complaint by offering a suitable remedy.

Oxfordshire County Council (25 002 995)

Statement Closed after initial enquiries Special educational needs 02-Sep-2025

Summary: We will not investigate Mr X’s complaint about travel training for his child, Y. The Council has agreed to re-start the training. It is unlikely an investigation by us would achieve anything more.

Warwickshire County Council (25 006 770)

Statement Upheld Special educational needs 02-Sep-2025

Summary: We have upheld this complaint because the Council delayed completing the review of an Education Health and Care Plan. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused. It is reasonable for the complainant to use their right of appeal to a tribunal about other matters.

Wirral Metropolitan Borough Council (25 012 270)

Statement Upheld Special educational needs 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s son’s Education, Health and Care needs assessment. This is because the Council has apologised to Mrs X and agreed to pay her £200, and this provides a suitable remedy for the complaint.

North Northamptonshire Council (24 017 975)

Statement Upheld Special educational needs 01-Sep-2025

Summary: Mrs X complained the Council failed to secure Y’s Education, Health and Care Plan provision after they moved into its area or complete a review of the plan within statutory time limits. We find the Council at fault, causing frustration and uncertainty and meaning Y did not receive the education he was entitled to. The Council has agreed to apologise, make a payment to recognise the injustice, and act to prevent recurrence.

West Sussex County Council (24 018 646)

Statement Upheld Special educational needs 01-Sep-2025

Summary: The Council delayed completing Miss X’s child, Y’s, Education, Health and Care (EHC) Plan and then failed to secure the provision in the Plan. It also failed to arrange suitable alternative provision when Y was unable to attend school. This caused Y to miss out on part of their education and caused Miss X distress, uncertainty and frustration. The Council has agreed to apologise to Miss X and make a payment to recognise the impact of its failings. It will also review its approach to delivering alternative provision when a child cannot attend school.

Middlesbrough Borough Council (24 018 776)

Statement Upheld Special educational needs 01-Sep-2025

Summary: Mrs X complained the Council failed to provide education for her child Y. She also complained about how it handled Y’s Education, Health and Care Plan. The Council was at fault. Action taken by the Council prior to, and during, the course of, this investigation has provided suitable remedy for the injustice caused to Y. No further recommendations will be made.

Essex County Council (25 002 641)

Statement Upheld Special educational needs 01-Sep-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Essex County Council (25 003 842)

Statement Upheld Special educational needs 01-Sep-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.