Trafford Council (24 019 137)

Statement Upheld Special educational needs 30-Sep-2025

Summary: Miss X complained the Council did not provide her child with full time education and failed to meet statutory time frames. She says this impacted her child’s education and emotional wellbeing. We find the Council at fault which caused injustice. The Council will a payment to remedy the injustice.

Sefton Metropolitan Borough Council (24 000 821)

Statement Upheld Special educational needs 30-Sep-2025

Summary: Miss B complained the Council failed to provide the special educational provision detailed in her daughter, Y’s, Education, Health and Care Plan. We find the Council at fault for the way it handled Miss B’s complaints. The faults caused Miss B distress, frustration and uncertainty. The Council has agreed to apologise for the injustice caused by the delays in complaint handling.

Kent County Council (25 009 041)

Statement Closed after initial enquiries Special educational needs 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s provision of education for Ms X’s daughter and its handling of her complaint. This is because the substantive issues are outside jurisdiction due to the time limits, and there is no worthwhile outcome achievable from investigating how the Council handled Ms X’s complaint.

Kent County Council (25 004 768)

Statement Upheld Special educational needs 30-Sep-2025

Summary: We will not investigate Ms X’s complaint about Council delays in completing her child’s Education, Health and Care Needs Assessment. The Council upheld the complaint and has agreed to remedy Ms X’s injustice by apologising and offering a financial remedy. Further investigation by us would not be proportionate.

Surrey County Council (25 004 957)

Statement Upheld Special educational needs 30-Sep-2025

Summary: We will not investigate this complaint about delays following an Education, Health and Care Plan annual review meeting. This is because the Council has already upheld the complaint and offered Miss X £300. This is a suitable remedy for the injustice caused and further investigation would not achieve anything more.

Kirklees Metropolitan Borough Council (25 005 301)

Statement Closed after initial enquiries Special educational needs 30-Sep-2025

Summary: We will not investigate Ms X’s complaint about a review process for an Education Health and Care Plan. The main injustice from a review is the amendments made to the Education Health and Care Plan and it is reasonable to expect Ms X to have appealed to the Tribunal.

Central Bedfordshire Council (25 005 402)

Statement Closed after initial enquiries Special educational needs 30-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the content of her child’s Education, Health and Care Plan. This is because it was reasonable for Mrs X to appeal to the First Tier Tribunal (Special Educational Needs and Disability).

Bournemouth, Christchurch and Poole Council (24 017 185)

Statement Upheld Special educational needs 29-Sep-2025

Summary: The Council first failed to establish that a school was not providing Mrs X’s daughter with the physiotherapy set out in her Education Health and Care (EHC) Plan, and then took too long to resolve this. This caused the child to miss essential physiotherapy. The Council also took too long to issue a final EHC Plan, and this caused Mrs X frustration and distress. The Council should apologise to Mrs X and her daughter, and make symbolic payments to Mrs X.

Hertfordshire County Council (24 018 843)

Statement Upheld Special educational needs 29-Sep-2025

Summary: The Council has acknowledged that it took too long to complete a review of an Education Health and Care Plan for Miss X’s daughter. This caused distress and frustration and meant that the child missed education for four terms. In response to our investigation, the Council has offered Miss X a remedy, and this is appropriate to address the impact on her and her daughter.

Wakefield City Council (24 018 872)

Statement Upheld Special educational needs 29-Sep-2025

Summary: Ms X complained the Council failed to provide her child with alternative education when they did not attend school and did not follow statutory timescales following a phase transfer review of her child’s Education, Health and Care (EHC) Plan. I have found no fault in the way the Council decided Ms X’s child was fit to attend school and that alternative education was not required. There was a two-week delay in amending the Plan and incorrect advice about timescales was given. The Council will apologise and make service improvements to prevent a recurrence of this fault.