Special educational needs


Recent statements in this category are shown below:

  • Cornwall Council (18 018 107)

    Statement Upheld Special educational needs 18-Nov-2019

    Summary: Mr X and Miss Y complain about the way the Council handled providing support for their disabled son. They say this has caused distress, anxiety and inconvenience, and has added strain to the family. The Ombudsman upholds the parts of Mr X and Miss Y's complaint about the statutory complaint investigation and delays in the complaint handling process. The Council will apologise to them and make a payment to reflect the injustice caused by the faults.

  • Suffolk County Council (18 012 928)

    Statement Upheld Special educational needs 18-Nov-2019

    Summary: Miss P complains the Council failed to issue an amended Education, Health and Care Plan for her child, Q. This meant Q was insufficiently supported at school. There is evidence of Council fault and the Council has been asked to make payments for missed education and distress, arrange for services and monitor the timeliness of Education, Health and Care Plans being issued.

  • Oxfordshire County Council (18 014 208)

    Statement Upheld Special educational needs 14-Nov-2019

    Summary: Mrs X complained the Council failed to provide alternative education for her child Y, when they could not attend school for health reasons. She also says it delayed in reviewing and amending Y's Education, Health and Care Plan. The Council is at fault. The Council has agreed to apologise to Mrs X and Y, pay a financial remedy for the injustice caused and review its procedures.

  • Essex County Council (19 002 592)

    Statement Upheld Special educational needs 14-Nov-2019

    Summary: Miss X complains the Council failed to provide her son with suitable education between July 2018 and June 2019. We find fault with the Council for not making a decision on the suitability of the school's alternative provision. We also find fault with the Council for failing to arrange suitable alternative educational provision for her son. We have recommended the Council apologise and make a financial payment.

  • Hertfordshire County Council (19 002 441)

    Statement Upheld Special educational needs 13-Nov-2019

    Summary: Mr B complains about the Council's role in ensuring that the provision specified in his son's Education Health and Care (EHC) plan was made. The Council failed to ensure that C received the support specified in his EHC plan or to provide alternative education. The Council will apologise and make a payment to Mr B to remedy the injustice caused to him and C by the failings.

  • London Borough of Croydon (19 000 769)

    Statement Upheld Special educational needs 13-Nov-2019

    Summary: Mr X complains the Council failed to make the SEN provision specified in his son's Education Health and Care (EHC) Plan. He says the Council's actions have caused his family stress and expense in arranging private reports for a SEND Tribunal. The Council failed to make the SEN provision and delayed amending the EHC Plan, preventing Mr X from appealing to the SEND Tribunal against this. Although the Council will pay Mr X £100 now for his time and trouble in having to chase it, it will not be possible to properly assess the injustice to Z until the SEND Tribunal decides on his needs.

  • Essex County Council (18 019 711)

    Statement Upheld Special educational needs 12-Nov-2019

    Summary: Mrs X complained the Council failed to provide her child, F with the provision set out in their Education, Health and Care Plan since September 2018. Mrs X also complained the Council failed to provide F with alternative provision when they did not attend School between December 2018 and July 2019 for health reasons. The Council was at fault. It failed to provide the educational provision for F or meet their special educational needs between January and July 2019. It further failed to provide F with alternative provision during the same period. The Council agreed to pay Mrs X £1600 to use for the benefit of F's education. It also agreed to reimburse Mrs X £720 for the private tuition fees she paid during that period.

  • Cornwall Council (19 002 220)

    Statement Upheld Special educational needs 12-Nov-2019

    Summary: There was some fault in how the Council supervised the implementation of an Education, Health and Care plan, and also its response to the complaint about it. This caused a limited injustice, for which the Council has agreed to apologise. It has also agreed to remind relevant staff of the Council's duty to secure EHC plan provision.

  • Royal Borough of Kingston upon Thames (19 001 760)

    Statement Upheld Special educational needs 06-Nov-2019

    Summary: Mrs B complains on behalf of her now adult son, X, that there was inadequate support for him to achieve the planned outcomes from his Education, Health and Care Plan (EHC plan) when he attended college and that there was no transition planning for when the course ended. She complains about how the Council responded to her when she raised concerns. There was a lack of proper transition planning for X. The Council will apologise and make a payment to X.

  • Norfolk County Council (19 001 414)

    Statement Upheld Special educational needs 05-Nov-2019

    Summary: Mr X complained on behalf of P who is autistic and has severe learning difficulties. Mr X complained that P was excluded from school in May 2018 and since that date, the Council has failed to provide P with the special educational needs provision set out in their Education, Health and Care Plan (EHC Plan). The Council was at fault. It failed to provide educational provision for P or meet their special educational needs from May 2018 to present. It further failed to issue an up to date EHC Plan. The Council should pay P £4,800 to acknowledge the loss of that provision and issue an up to date EHC Plan without further delay.