Special educational needs


Recent statements in this category are shown below:

  • Dorset County Council (18 005 153)

    Statement Upheld Special educational needs 13-Feb-2019

    Summary: Ms X complains of failings by the Council causing her son, Y to lose education. There was fault by the Council, though the latter part of the period when Y was without education is outside the Ombudsman's jurisdiction to consider. The Council will apologise and pay Ms X £1200 for lost education.

  • London Borough of Lambeth (17 015 946)

    Statement Upheld Special educational needs 12-Feb-2019

    Summary: It was Mrs B's decision to withdraw C from school in April 2017, and to stop her returning to school. However, the Council was at fault for failing to arrange home tuition when it accepted that C could not attend school full-time because of her health needs. It was also at fault for a delay in issuing C's EHC plan. It has agreed to apologise to Mrs B and pay her £900 to recognise C's injustice.

  • Nottinghamshire County Council (18 010 947)

    Statement Not upheld Special educational needs 12-Feb-2019

    Summary: Mr P complains the Council has not provided the goods and services that his son, Q, requires. Mr P is responsible for providing Q with those services as Q is being electively home educated. There is no evidence of Council fault.

  • London Borough of Lambeth (18 005 522)

    Statement Upheld Special educational needs 11-Feb-2019

    Summary: Mrs F complains the Council delayed issuing an amended Education Health and Care Plan for her son, and delayed responding to her complaint. The Ombudsman has found fault causing injustice. The Council has agreed to apologise and make a payment to Mrs F.

  • North Tyneside Metropolitan Borough Council (18 001 599)

    Statement Upheld Special educational needs 07-Feb-2019

    Summary: Mr and Mrs X complained the Council delayed issuing their son P's Education, Health and Care plan, and did not provide him with a suitable alternative education while he was out of school. The Council was at fault. It issued P's Education, Health and Care plan ten months late, and this contributed to P being unable to attend school. The Council then did not provide him with suitable education while he was out of school. P missed a significant amount of education. His parents suffered considerable distress and inconvenience, and went to undue additional time and trouble. The Council has already taken action in response to the faults it identified. However, we have identified extra fault causing significant injustice. The Council has agreed to apologise, pay the family an extra £4,000 and issue a staff reminder.

  • East Sussex County Council (18 006 536)

    Statement Upheld Special educational needs 05-Feb-2019

    Summary: Mr X complains the Council failed to support his son Y and failed to ensure Y received full time education. Mr X says Y has missed two years' education and the whole family has suffered. The Ombudsman will not investigate complaints concerning the content of Y's Education and Health Care Plan because Mr X could appeal to the Tribunal. The Ombudsman finds the Council failed to ensure Y received suitable education. We recommend the Council provides an apology, pays £1600 and ensures its staff are aware of their legal duties.

  • Warwickshire County Council (17 007 664)

    Statement Upheld Special educational needs 01-Feb-2019

    Summary: Ms X complains about the Council's decisions around her son's Education, Health and Care Plan. She says it also failed to offer her respite care, did not arrange alternative education provision when his attendance at school was very low and took too long to investigate her complaint. The Ombudsman finds there was fault when the Council failed to complete promptly a carer's assessment for Ms X and did not arrange suitable alternative education provision for Y. There were also delays in considering her complaint. However, the Council's actions in trying to organise respite for Ms X were not fault. A significant injustice was caused to Ms X and her son by the fault identified and the Council has agreed with our recommendation to remedy this by apologising and making a financial payment to Ms X and her son.

  • Warwickshire County Council (17 014 967)

    Statement Upheld Special educational needs 31-Jan-2019

    Summary: The Ombudsmen find fault in the way a Council, NHS Trust and private provider worked together when a specialist placement ended in an unplanned way. The provider did not keep others properly informed of the resident's deterioration, and the Council and Trust did not work together effectively to arrange alternative care in a timely way. This caused the young woman distress, and her parents stress. The organisations will apologise and provide symbolic financial payments to recognise this injustice. They will also take steps to learn from the case and prevent recurrences.

  • Kent County Council (18 007 520)

    Statement Upheld Special educational needs 31-Jan-2019

    Summary: Mrs X complains about the Council's handling of the Education, Health and Care Plan process for her son. There was unreasonable delay by the Council in completing the plan. It agreed to a financial remedy to reflect the injustice caused to Mrs X and her son.

  • Norfolk County Council (18 009 130)

    Statement Upheld Special educational needs 31-Jan-2019

    Summary: The complainant says the Council failed to keep within statutory timescales when responding to her request for a special educational needs assessment for her daughter. The complainant says this has delayed her appeal and possible transfer of schools for her daughter. The Council accepts it did not meet the timescales but says it encouraged the complainant's involvement and that it did not delay the provision or interrupt the student's education. The Ombudsman finds the Council acted with fault causing injustice.

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