Recent statements in this category are shown below:
-
London Borough of Hounslow (25 003 635)
Statement Upheld Special educational needs 15-Apr-2026
Summary
Mr X complained about misleading information received from the Council which had led to the change of his daughter’s (Y) school. He also complained about insufficient support in Y’s new school.
-
Telford & Wrekin Council (25 002 942)
Statement Upheld Special educational needs 07-Apr-2026
Summary: Ms X complains there were failings in the way the Council dealt with her son’s special educational needs and educational provision causing distress, lost educational opportunity and financial costs. The Council has accepted it was at fault. It has already apologised and offered a suitable payment in recognition of the distress caused. So we have completed our investigation.
-
St Helens Metropolitan Borough Council (25 010 610)
Statement Upheld Special educational needs 07-Apr-2026
Summary: Mrs X complained the Council did not carry out a new Educational Psychologist assessment for her child and did not make a timely decision after an annual review of their Education, Health and Care Plan. We found the Council at fault for delays, not acting within statutory timeframes, with poor communication and complaint handling. This caused significant frustration, distress and denied Mrs X her appeal rights. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
-
Stockport Metropolitan Borough Council (25 012 214)
Statement Closed after initial enquiries Special educational needs 07-Apr-2026
Summary: We cannot investigate Miss X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. Miss X has appealed to a tribunal which places the complaint outside our jurisdiction.
-
Nottinghamshire County Council (25 017 095)
Statement Closed after initial enquiries Special educational needs 07-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s failure to deliver special educational provision. Part of the complaint is late and there are no good reasons for us to exercise discretion to consider it now. We cannot investigate the rest of the complaint because Ms X used her right of appeal to the Tribunal and therefore it is outside our jurisdiction.
-
Statement Closed after initial enquiries Special educational needs 07-Apr-2026
Summary: We will not investigate this complaint about the Council’s failure to provide the provision outlined in an Education Health and Care plan. This is because we cannot achieve the outcome the complainant is seeking.
-
Derby City Council (25 004 429)
Statement Upheld Special educational needs 06-Apr-2026
Summary: The Council was not at fault. It did not delay issuing her child, Y’s Education, Health and Care (EHC) Plan. It issued the Plan in line with statutory timescales that applied from the moment it conceded Mrs X’s appeal to the Tribunal. The Council was at fault for taking four months to respond to Mrs X’s complaint at stage one causing Mrs X and Y uncertainty and avoidable distress. The Council has already apologised for the delay which is a suitable remedy. The Council was also at fault for a two-week delay in deciding whether it would assess Y but we find a two-week delay did not cause Mrs X a significant enough injustice.
-
Royal Borough of Kensington & Chelsea (25 004 979)
Statement Upheld Special educational needs 06-Apr-2026
Summary: Miss X complained about the Council’s handling of her son’s college placement, the processes around his Education, Health and Care Plan, and the provision of support. We found the Council at fault, causing significant uncertainty, frustration and distress. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice.
-
Sefton Metropolitan Borough Council (25 008 003)
Statement Closed after initial enquiries Special educational needs 06-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her children’s Education, Health and Care Plans. An investigation would not add anything to the Council's response or achieve a different outcome.
-
North Northamptonshire Council (25 008 710)
Statement Upheld Special educational needs 06-Apr-2026
Summary: Mrs X says the Council has failed to make a reasonable adjustment for her son and provide him with transport to his place of education. She says that this is despite the Special Educational Needs and Disability (SEND) Tribunal recommending this. She reports her son has become frustrated with the lack of support he is receiving. We found the Council at fault which caused Mrs X’s son injustice. The Council should make payment and apologise to Mrs X’s son.