Recent statements in this category are shown below:
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Buckinghamshire Council (24 012 399)
Report Upheld Special educational needs 25-Feb-2026
Summary: The complainant (Mrs E) has two sons, who both have SEN. For one son the Council failed to provide them with speech and language therapy and occupational therapy included within their EHC Plan. For the other son, the Council also failed to provide him with speech and language therapy and failed to complete reviews of his EHC Plan in time. The investigation has highlighted systemic failings in the delivery of speech and language and occupational therapy services by the provider used by the Council to deliver these services to children with EHC Plans. This despite the Council having recommissioned that service and introduced a new strategy to meet the therapeutic needs of children with SEN in its area during 2024.
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Buckinghamshire Council (25 022 150)
Report Upheld Special educational needs 25-Feb-2026
Summary: The complainant (Mrs E) has two sons, who both have SEN. For one son the Council failed to provide them with speech and language therapy and occupational therapy included within their EHC Plan. For the other son, the Council also failed to provide him with speech and language therapy and failed to complete reviews of his EHC Plan in time. The investigation has highlighted systemic failings in the delivery of speech and language and occupational therapy services by the provider used by the Council to deliver these services to children with EHC Plans. This despite the Council having recommissioned that service and introduced a new strategy to meet the therapeutic needs of children with SEN in its area during 2024.
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Warwickshire County Council (24 020 756)
Statement Upheld Special educational needs 27-Jan-2026
Summary: Mrs X complained about the Council’s delay in assessing her child’s special educational needs and issuing an Education, Health and Care Plan. We found avoidable delay by the Council. The Council, which had already apologised, agreed to make a symbolic payment to Mrs X in recognition of the avoidable distress caused by its delay.
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Statement Upheld Special educational needs 27-Jan-2026
Summary: Ms X complained the Council failed to organise provision in her son’s Education, Health and Care Plan. We found fault because the Council took too long to source and deliver specialist services and a gym membership for him. This caused Ms X avoidable distress, frustration and uncertainty. It also meant her son missed out on services he was due. To remedy this injustice, the Council has agreed to apologise to Y and Ms X and make a payment to her.
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West Sussex County Council (24 021 298)
Statement Upheld Special educational needs 27-Jan-2026
Summary: Mrs X complained the Council delayed carrying out Education Health and Care Plan reviews and failed to provide the education set out in the plans. The Council failed to meet the statutory timescales in respect of three annual review causing distress and frustrating Mrs X’s appeal rights. A financial remedy for the injustice is agreed.
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Derby City Council (24 023 086)
Statement Closed after initial enquiries Special educational needs 27-Jan-2026
Summary: We cannot investigate Ms Y’s complaint about the Council’s provision of education for her client’s daughter. It is not separable from the matters a Tribunal considered.
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Statement Upheld Special educational needs 27-Jan-2026
Summary: The Council delayed deciding whether to issue Mrs X’s child, Y with an EHC Plan within statutory timescales, caused by a 16-week delay in obtaining Educational Psychologist (EP) advice. It then further delayed issuing Y’s final EHC Plan by 14 weeks after it received the EP advice. The Council will apologise and make a symbolic payment in recognition of the injustice caused to Mrs X and Y.
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Newcastle upon Tyne City Council (25 012 579)
Statement Closed after initial enquiries Special educational needs 27-Jan-2026
Summary: We cannot investigate part of Miss X’s complaint about the content of her child’s Education, Health and Care (EHC) Plan or the updated EHC needs assessment the Council conducted because Miss X appealed to a tribunal, and the law says we cannot investigate. We will not investigate the remainder because the tests in our Assessment Code are not met.
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Suffolk County Council (25 013 092)
Statement Upheld Special educational needs 27-Jan-2026
Summary: We upheld this complaint that the Council delayed issuing a final Education Health and Care Plan and its poor communication because the Council upheld the complaint, apologised, and offered a financial remedy of £1550. This is in line with our Guidance on Remedies and therefore we decided not to investigate.
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Lancashire County Council (25 013 518)
Statement Closed after initial enquiries Special educational needs 27-Jan-2026
Summary: We will not investigate this complaint about whether the Council should name a specialist setting on an Education Health and Care Plan for Miss X’s child. This is a matter where Miss X has a right of appeal to a Tribunal it would be reasonable to use if she disagrees with the setting named.