Recent statements in this category are shown below:
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Staffordshire County Council (24 016 761)
Statement Upheld Special educational needs 16-Sep-2025
Summary: Mrs X complained the Council delayed beginning her child’s Education, Health and Care Needs Assessment and issuing their Education, Health and Care Plan. She said it also delayed in responding to her complaint. We found the Council was at fault for some of the delays. The Council agreed to apologise to Mrs X and make a payment to her, and another for her child’s benefit, to remedy the injustice caused in terms of uncertainty, frustration, and unmet needs.
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Derbyshire County Council (24 018 679)
Statement Upheld Special educational needs 16-Sep-2025
Summary: Mrs X complained the Council delayed agreeing to, then completing, an Education, Health and Care (EHC) Plan, and this prevented her son, B, from accessing support. We have found that the Council is at fault for the delays. It has agreed to pay £500 in recognition of the avoidable uncertainty and inconvenience caused to Mrs X and B.
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Surrey County Council (24 020 495)
Statement Closed after initial enquiries Special educational needs 16-Sep-2025
Summary: We cannot investigate Mrs X’s complaint about the named school in her child’s Education, Health and Care Plan, the Council’s decision-making, or the Council’s poor communication. Mrs X appealed to the SEND Tribunal, and the law says we cannot investigate.
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Essex County Council (24 022 634)
Statement Upheld Special educational needs 16-Sep-2025
Summary: The Council was at fault for not issuing an updated Education, Health and Care Plan following an annual review. This meant Ms X’s child did not receive the most up to date support. The Council agreed to apologise to Ms X and make a payment to her.
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West Sussex County Council (25 003 971)
Statement Closed after initial enquiries Special educational needs 16-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan. This is because parts of the complaint are late, we cannot investigate matters that went to tribunal, and there is not enough evidence of fault to warrant investigation.
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London Borough of Hounslow (25 004 065)
Statement Closed after initial enquiries Special educational needs 16-Sep-2025
Summary: We will not investigate the complaints about the content of an Education, Health and Care Plan, the process the Council used to create it, or delays in the assessment. This is because Mrs X has used her right of appeal to the First-tier Tribunal (SEND) about these matters and the remaining complaints are late.
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Surrey County Council (25 004 126)
Statement Closed after initial enquiries Special educational needs 16-Sep-2025
Summary: We will not investigate this complaint that the Council was at fault in the process of assessing the complainant’s daughter’s needs and in producing her Education Health and Care plan. The matters about which she complains could have been the subject of an appeal to the First-tier Tribunal (Special Educational Needs and Disability, or are not separable from those matters.
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Surrey County Council (25 003 732)
Statement Upheld Special educational needs 16-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the lack of education provision for her child. This is because part of the complaint is late and the Council offered a suitable remedy for injustice caused to Y. We would not achieve more for Mrs X if we investigated the complaint.
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Statement Upheld Special educational needs 16-Sep-2025
Summary: We have upheld Mrs X’s complaint because the Council delayed carrying out an Education Health and Care needs assessment for her child. We cannot investigate the contents of the Education Health and Care Plan because Mrs X has used her right of appeal to a tribunal.
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Statement Closed after initial enquiries Special educational needs 16-Sep-2025
Summary: We will not investigate this complaint about the actions of the Council concerning Mr X’s special educational needs. Matters between 2018 and 2024 are historic and we could not carry out a robust investigation. Mr X would also have had a right of appeal against a council decision to cease his Education Health and Care Plan in 2024 it would have been reasonable to use if he was still living in its area at that time.