Statement Upheld Special educational needs 05-Jul-2022
Summary: Ms X complained that the Council failed to provide the special educational provision set out in her child's Education, Health and Care plan. She also complained that the Council communicated poorly with her. Ms X said her child lost out on education, and Ms X lost trust in the Council. We find the Council at fault for failing to provide all the provision in the Education, Health and Care plan. This caused injustice because the child missed out on provision she was entitled to receive. The Council has agreed to apologise and make a payment to remedy the injustice caused. We do not find the Council at fault for the way it communicated with Ms X.
Cheshire East Council (22 003 039)
Statement Upheld Special educational needs 05-Jul-2022
Summary: We will not investigate this complaint about the Council failing to keep records of two review meetings of Ms X's child's Education Health and Care Plan.
Royal Borough of Greenwich (21 005 254)
Statement Not upheld Special educational needs 05-Jul-2022
Summary: We ended the investigation of Mr X's complaint about his son Y being out of school for a year. This is because Mr X has started court proceedings about the same matter.
Suffolk County Council (21 014 086)
Statement Upheld Special educational needs 04-Jul-2022
Summary: Mrs X complained the Council failed to provide her son, F with education and provision in line with his Education, Health and Care Plan. The Council failed to provide therapy and provision and did not put in place adequate alternative provision for F between March and October 2021. There was no fault from October 2021 onwards as Mrs X chose to Electively Home Educate F from this point. The Council should pay Mrs X a total of £1950.00 to recognise F's loss of educational provision and for the distress and time and trouble caused to her.
Wirral Metropolitan Borough Council (21 015 490)
Statement Upheld Special educational needs 04-Jul-2022
Summary: Mrs X complained the Council delayed in issuing a final Education, Health and Care Plan (EHCP) for her son, Y, and delayed in meeting the provision set out in the EHCP. Mrs X also complained about the Council's communication throughout the process. We find the Council to be at fault for delays and poor communication. We recommend the Council apologise to Mrs X and Y, pay £500 and act to prevent recurrence.
Oxfordshire County Council (21 008 862)
Statement Upheld Special educational needs 30-Jun-2022
Summary: Ms X complained the Council failed to ensure her daughter received suitable full-time education for an academic year. We find some fault with the Council's approach. It failed to intervene to secure a reintegration timetable for D quick enough. This caused Ms X the uncertainty of not knowing if D could have reintegrated more quickly. Ms X also complained the Council did not follow the statutory procedure for an annual review of her Education, Health and Care Plan. We found fault with the Council although we do not consider this caused Ms X a significant injustice.
Suffolk County Council (21 013 405)
Statement Upheld Special educational needs 30-Jun-2022
Summary: Miss D complained the Council delayed providing her daughter with the speech and language therapy outlined in her Education, Health and Care plan. We find the Council was at fault as it delayed securing the speech and language therapy. The Council has agreed to our recommendations to address the injustice caused by fault.
North Yorkshire County Council (21 013 247)
Statement Upheld Special educational needs 30-Jun-2022
Summary: Mrs M complains about delay issuing her son B's Education, Health and Care (EHC) Plan. The Council took four months too long, and the delay meant B was unable to start his secondary education at his new school in September 2021. The Council has agreed a remedy.
West Northamptonshire Council (21 010 780)
Statement Upheld Special educational needs 29-Jun-2022
Summary: There was delay by the Council. It took 23 weeks longer than it should have done to issue an Education, Health and Care plan after it was directed to do so by a tribunal. The Council was also at fault as it delayed getting specialist reports during the assessment of a child, Y's, needs. A financial payment to the Y's family remedies any injustice from the delay in identifying and providing education, which Miss X says has caused Y significant distress.
Somerset County Council (21 010 656)
Statement Upheld Special educational needs 29-Jun-2022
Summary: Mrs X complained about the Council's actions in relation to her son's Educational Health Care Plan. This included delay, failure to provide the support outlined in the Plan, and failure to make alternative provision when her son could not attend school for medical reasons. There is fault with the Council for the delays in issuing Y's Plan. This delayed Mrs X's appeal rights causing distress and uncertainty. The Council has agreed to apologise and pay Mrs X to remedy the injustice caused by the fault.