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Special educational needs


Recent statements in this category are shown below:

  • Medway Council (21 014 273)

    Statement Upheld Special educational needs 10-May-2022

    Summary: There was no fault in the time it took the Council to issue Y's Education, Health and Care (EHC) Plan. The Council delayed for three weeks in formally notifying the school that it had been named in Y's EHC Plan. This meant Y missed out on around three weeks of education. There was then a further period of delay but that was not because of the actions of the Council. The Council has agreed to pay Ms X £300 to remedy the injustice these delays caused Y. It has also agreed to pay her £100 to acknowledge the uncertainty and frustration this caused her and her husband.

  • Dorset Council (21 008 429)

    Statement Not upheld Special educational needs 10-May-2022

    Summary: There is a lack of thorough and consistent information available to support an investigation into this complaint, about a school placement for a child with special educational needs, and other related issues. However, the Council has now offered to re-open discussions with the complainant about this, and we agree this is the best way to resolve the complaint. For this reason, we have discontinued our investigation.

  • West Sussex County Council (21 008 944)

    Statement Upheld Special educational needs 09-May-2022

    Summary: Ms C complained the Council failed to ensure her son, who has special educational needs, received an education in accord with his Education, Health and Care Plan (EHCP). We upheld the complaint finding the Council failed to adequately address Ms C's repeated concerns on this point over several months. There was also unnecessary confusion and delay following a review of the EHCP. The faults caused injustice to Ms C in the form of distress, expenses and time and trouble and resulted in some loss of provision for her son. The Council accepts these findings and at the end of this statement we explain the action it has agreed to remedy this injustice.

  • Portsmouth City Council (21 007 965)

    Statement Upheld Special educational needs 09-May-2022

    Summary: Mrs X complained about delay in the Council's Education, Health and Care (EHC) Plan review process and that it did not deliver provision in her child's EHC Plan. The Council was at fault as it took too long to issue an amended EHC Plan. The Council has agreed it will make a symbolic payment to Mrs X of £200 to recognise the frustration and uncertainty this caused her.

  • London Borough of Hackney (20 013 913)

    Statement Upheld Special educational needs 08-May-2022

    Summary: Ms B says the Council failed to follow the school admissions code by not having in place a policy to remove disadvantage for children of Crown servants. Ms B says the Council processed her son's school application incorrectly, wrongly required her to begin the education, health and care plan process from the beginning, failed to complete a needs assessment and failed to deal with her complaint properly. The Council failed to notify the allocated school of Ms B's son's special educational needs and failed to deal with her complaint properly. There was some fault in consulting on the education, health and care plan but that did not cause Ms B an injustice. There is no fault in the remainder of the complaint. An apology, payment to Ms B and consideration of how to identify children of Crown servants who have special educational needs and notify schools of those needs is satisfactory remedy.

  • Royal Borough of Greenwich (22 000 840)

    Statement Upheld Special educational needs 08-May-2022

    Summary: We will not investigate this complaint the Council delayed in processing invoices for direct payments. That is because further investigation would not lead to a different outcome.

  • Hampshire County Council (21 004 080)

    Statement Upheld Special educational needs 05-May-2022

    Summary: Miss X complains about the management of her son's Education, Health and Care Plan in a transition year. We find fault with the Council for consultation delays, failing to meet a statutory deadline and poor communication. The Council will apologise, make additional payments to Miss X and her son for distress, time and trouble and implement service improvements set out in this statement.

  • North Yorkshire County Council (21 007 442)

    Statement Upheld Special educational needs 04-May-2022

    Summary: Dr B complains the Council delayed in issuing an Education, Health and Care Plan following a re-assessment of her daughter's needs. The Council has accepted there was a delay in issuing the Plan. We find the Council was also at fault for failing to promptly request advice from professionals involved in her daughter's care. This caused Dr B distress and she was put to time and trouble. Dr B's daughter missed out on certain provision in her Plan. To remedy this, the Council has agreed to apologise to Dr B and her daughter and make them a payment. It has also agreed to make certain service improvements.

  • Oxfordshire County Council (21 009 141)

    Statement Upheld Special educational needs 02-May-2022

    Summary: Mrs X complains the Council delayed in issuing her daughter's final EHC plan. We find fault as there was significant delay in the Council issuing the final EHC plan. We have made recommendations for the Council to remedy the injustice caused to Mrs X and her daughter.

  • Staffordshire County Council (21 009 819)

    Statement Upheld Special educational needs 02-May-2022

    Summary: Miss X complained about the way the Council handled her daughter, Y's Education, Health and Care Plan review in 2020, and that it delayed issuing its decision to maintain the plan for six months in 2021. Miss X also complained the Council incorrectly declined school transport for Y and its communication about matters was poor. We found the Council delayed in issuing its decision not to amend Y's Education, Health and Care Plan by 15 weeks, however, it has already remedied the injustice that caused. There was no fault in the Council's decision on school transport or in its communication with Miss X.