City of Bradford Metropolitan District Council (25 009 344)

Statement Closed after initial enquiries School transport 25-Nov-2025

Summary: We will not investigate Ms X’s complaint about the Council refusing to provide her child with transport to school. This is because there is not enough evidence of fault by the Council.

Suffolk County Council (25 011 069)

Statement Closed after initial enquiries School transport 24-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X’s application for free home-to-school transport for her child. This is because there is not enough evidence of fault by the Council.

Birmingham City Council (25 008 050)

Statement Closed after initial enquiries School transport 22-Nov-2025

Summary: We will not investigate this complaint about the outcome of the complainant’s application and appeals for education transport for her son. There is insufficient evidence of fault on the Council’s part to warrant the Ombudsman’s intervention.

Bolton Metropolitan Borough Council (25 008 564)

Statement Upheld School transport 21-Nov-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide his child with free transport to school. The Council has accepted it was at fault because it did not invite Mr X to his final stage appeal hearing. The Council has offered to arrange a fresh hearing, and this is an appropriate remedy.

West Sussex County Council (25 007 338)

Statement Closed after initial enquiries School transport 18-Nov-2025

Summary: We will not investigate this complaint about the Council’s failure to provide independent travel training for Mr X’s child Y. This is because an investigation would be unlikely to result in a different outcome for Mr X.

Kingston Upon Hull City Council (25 008 385)

Statement Closed after initial enquiries School transport 17-Nov-2025

Summary: We will not investigate Ms M’s complaint about college transport for her sons because the injustice is not significant enough to justify our involvement.

Manchester City Council (25 004 388)

Statement Upheld School transport 14-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision-making relating to school transport. The Council has accepted it made an error in considering the application and has proposed a resolution. It said it will do this by arranging transport and re-imbursing travel costs for the period transport should have been in place. It has also apologised.

Oxfordshire County Council (24 020 959)

Statement Upheld School transport 13-Nov-2025

Summary: We will not investigate Miss X’s complaint about the Council’s delay in agreeing school transport. We have upheld part of the complaint, and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.

North Northamptonshire Council (25 007 849)

Statement Closed after initial enquiries School transport 13-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council refusing free school transport for her child. This is mainly because there is not enough evidence of fault undermining the Council’s decision.

North Yorkshire Council (25 008 478)

Statement Closed after initial enquiries School transport 13-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision to withdraw free home-to-school transport, affecting Mrs X’s child. The Council upheld her subsequent appeal, so investigation would no longer be likely to find potential injustice to Mrs X.