Essex County Council (25 021 530)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

Essex County Council (25 023 460)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

Warwickshire County Council (25 031 153)

Statement Closed after initial enquiries School transport 25-Aug-2026

Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.

East Riding of Yorkshire Council (25 011 128)

Statement Closed after initial enquiries School transport 25-Aug-2026

Summary: We will not investigate this complaint about school transport. This is because there is not enough evidence of fault to justify our investigation.

Derbyshire County Council (25 011 797)

Statement Upheld School transport 25-Aug-2026

Summary: On behalf of her son, Mr X, Mrs Y complained the Council failed to fully reimburse the costs of home to school transport. We find the Council at fault for failing to document its consideration of reimbursement costs. This caused Mr X and Mrs Y distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to reimburse two return journeys for the period between September 2024 and January 2025.

Nottinghamshire County Council (26 014 454)

Statement Closed after initial enquiries School transport 25-Aug-2026

Summary: We will not investigate this complaint about a home to school transport application. There is not enough evidence of fault to warrant investigation.

North Northamptonshire Council (25 028 405)

Statement Closed after initial enquiries School transport 24-Aug-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her child school travel assistance. This is because there is not enough evidence of fault by the Council to justify us investigating.

Liverpool City Council (26 007 808)

Statement Closed after initial enquiries School transport 24-Aug-2026

Summary: We will not investigate this complaint about a home to school transport application. There is not enough evidence of fault to warrant investigation.

Herefordshire Council (26 010 391)

Statement Upheld School transport 24-Aug-2026

Summary: We will not investigate this complaint about the Council withdrawing home to school transport. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Kent County Council (26 010 642)

Statement Closed after initial enquiries School transport 24-Aug-2026

Summary: We will not investigate this complaint about the suitability of transport the Council has arranged for Ms X’s child to travel to school. This is because there is not enough evidence of fault to warrant an investigation.