Essex County Council (25 021 530)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

Essex County Council (25 023 460)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

Swindon Borough Council (25 016 259)

Statement Not upheld School transport 08-Sep-2026

Summary: Miss X says the Council’s school transport appeal decision for her daughter, Y, was unfair because Miss X could not attend the appeal hearing. She says this distressed her and her family and stopped Y getting school transport. The Council was not at fault.

Essex County Council (25 028 665)

Statement Upheld School transport 08-Sep-2026

Summary: We have upheld Miss X’s complaint that the Council delayed providing agreed school transport for her child and refused to reimburse taxi costs she incurred. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Reading Borough Council (26 011 782)

Statement Closed after initial enquiries School transport 08-Sep-2026

Summary: We will not investigate Miss X’s complaint about home to school transport for her child. There is not enough evidence of fault in the Council’s decision making process.

London Borough of Brent (26 015 809)

Statement Closed after initial enquiries School transport 08-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision not to provide home to school transport for her child. There is not enough evidence of fault in the way the Council considered the matter to justify an investigation.

West Northamptonshire Council (26 008 507)

Statement Closed after initial enquiries School transport 07-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to award free home to school transport. It is unlikely we would find fault.

Essex County Council (26 013 339)

Statement Upheld School transport 07-Sep-2026

Summary: We will not investigate this complaint about Miss X’s school transport application for her child. This is because we are satisfied the actions the Council proposes to take.

Liverpool City Council (25 019 993)

Statement Upheld School transport 06-Sep-2026

Summary: We found fault on Miss Y’s complaint about it failing to properly assess and decide her applications for her son to receive post-16 home to school travel support. It failed to properly make decisions, show how it reached them, and show how it considered her evidence. The Council agreed to send her an apology, make a symbolic payment for the injustice caused, remind relevant officers and panel members about proper decision making, and carry out a further assessment and decision on her application. The agreed actions remedy the injustice caused.

Kingston Upon Hull City Council (26 008 417)

Statement Closed after initial enquiries School transport 03-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council refusing a personal transport budget for home to school transport as we are unlikely to find fault.