Kent County Council (25 016 836)

Statement Closed after initial enquiries School transport 24-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s refusal to grant home to school transport. It is reasonable to expect her to have appealed an Education Health and Care Plan wording to the Tribunal. And we are unlikely to find fault in the Council’s decision to refuse home to school transport.

Kent County Council (25 030 421)

Statement Closed after initial enquiries School transport 24-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse free home-to-school transport. This is because there is not enough evidence of fault by the Council.

London Borough of Sutton (25 007 843)

Statement Not upheld School transport 23-Mar-2026

Summary: Mr X complained about how the Council handled his education transport request for his daughter, Y. Mr X said this meant he arranged and funded transport. The Council was not at fault.

Essex County Council (25 019 271)

Statement Closed after initial enquiries School transport 23-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of home to school transport for her child. It is unlikely an investigation would add anything to the Council’s response about it mistakenly allocating her daughter a train pass. There is not enough evidence of fault in the Council’s handling of Miss X’s transport appeals to warrant our involvement.

Essex County Council (25 020 718)

Statement Upheld School transport 23-Mar-2026

Summary: We will not investigate this complaint about problems with home to school transport. This is because the Council has agreed to an appropriate remedy for the identified injustice.

London Borough of Waltham Forest (25 015 892)

Statement Closed after initial enquiries School transport 20-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr Y’s son’s blue badge application because it is unlikely we could add to the Council’s response and an investigation by the Ombudsman would unlikely achieve anything more for Mr Y.

Newcastle upon Tyne City Council (24 018 182)

Statement Upheld School transport 18-Mar-2026

Summary: Miss X complained the Council acted unfairly when it decided not to award free school transport to her child. We found the Council was at fault for how it handled the school transport appeal process. The Council will review its internal policy and procedure.

Newcastle upon Tyne City Council (25 002 072)

Statement Not upheld School transport 18-Mar-2026

Summary: We found no fault on Miss Y’s complaint about the Council’s decision to refuse her application for home to school transport for her daughter. The Council properly considered it in line with its own policy.

Warwickshire County Council (25 014 653)

Statement Closed after initial enquiries School transport 18-Mar-2026

Summary: We will not investigate Ms M’s complaints about her son’s school transport arrangements or the Council’s response to her concerns about the taxi driver. There is not enough evidence of fault to justify an investigation. We cannot investigate Ms M’s complaint about events which led to her owing a significant sum of money to the Council because the Council has not had an opportunity to respond.

Cambridgeshire County Council (25 015 526)

Statement Closed after initial enquiries School transport 18-Mar-2026

Summary: We will not investigate this complaint about home to school transport arrangements. There is not enough evidence of fault in the Council’s decision to consider Mrs Y’s complaint under its corporate complaints procedure rather than the children’s statutory complaints procedure. Additionally, we could not add to the investigation the Council has already carried out, and further investigation would not lead to a different outcome.