London Borough of Barnet (25 016 916)

Statement Not upheld School transport 22-Sep-2026

Summary: Miss X complained on behalf of her daughter Y about the Council’s decision to provide a personal transport allowance instead of making the transport arrangements itself, and then failed to provide adequate funding to cover the transport. We find no fault in how the Council made its decision to provide a personal transport allowance and therefore cannot question the outcome. We have decided to end our investigation into matters after that point, which includes the level of funding, because it is reasonable for Miss X to have appealed the Council’s decision to provide an allowance, she did not do so, and we cannot achieve the outcome Miss X wants.

Worcestershire County Council (26 013 547)

Statement Upheld School transport 22-Sep-2026

Summary: We upheld Miss X’s complaint about how the Council handled her application for school travel assistance. The Council agreed to resolve the complaint early by issuing an apology and offering Miss X a fresh appeal.

Lincolnshire County Council (26 000 606)

Statement Closed after initial enquiries School transport 22-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to decline Miss X’s application for post 16 education transport for her child. This is because there is not enough evidence of fault in how the Council considered the matter to justify investigating.

Essex County Council (25 021 028)

Statement Upheld School transport 21-Sep-2026

Summary: Mr X complained the council changed his daughter’s transport arrangements which resulted in her travelling without essential equipment as the Council said the transport provider could not accommodate the equipment. We have found the Council was at fault. The Council will now take action to address the injustice.

Derbyshire County Council (26 008 602)

Statement Closed after initial enquiries School transport 20-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council delaying in invoicing her for her contribution towards post 16 home to school transport which she accepts she owes. We are unlikely to find any Council fault has directly caused her an injustice.

Essex County Council (25 021 530)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

Essex County Council (25 023 460)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

Stoke-on-Trent City Council (25 029 597)

Statement Upheld School transport 16-Sep-2026

Summary: There was fault by the Council in failing to consider the holistic needs of a disabled parent and disabled child, where the parent’s disability prevents them facilitating travel to the early years setting named in the child’s Education, Health and Care Plan. While there is no transport duty for young children under the Education Act 1996, the Council does have discretion to make support available under various mechanisms. We would expect a council to explore the full range of options rather than risk leaving a child without access to education provision they have been assessed as needing. The Council has agreed to apologise, make a symbolic payment, review alternative mechanisms for support and make service improvements.

North Yorkshire Council (25 026 146)

Statement Closed after initial enquiries School transport 16-Sep-2026

Summary: We will not investigate this complaint about arrangements for education transport. The Council has already upheld the complaint, and our intervention would not add anything significant or lead to a different outcome.

Birmingham City Council (26 010 039)

Statement Closed after initial enquiries School transport 16-Sep-2026

Summary: We will not investigate Ms X complaint about post 16 home to school transport. We are unlikely to significantly add to the Council’s offer.