Kent County Council (25 019 221)

Statement Closed after initial enquiries School transport 02-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision that the walking route to her child, Y’s, school is safe and that Y is no longer eligible for home to school transport. There is not enough evidence of fault to warrant an investigation.

Essex County Council (25 010 291)

Statement Closed after initial enquiries School transport 30-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council refusing to provide her child with free transport to school. This is because there is not enough evidence of fault by the Council.

Lancashire County Council (25 008 274)

Statement Closed after initial enquiries School transport 28-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainants’ application and appeal for home to school transport assistance for their children. This is because there is insufficient evidence of fault on the Council’s part to warrant our intervention.

North Yorkshire Council (25 010 982)

Statement Closed after initial enquiries School transport 28-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide school transport to Mrs X’s child. This is because there is not enough evidence of fault by the Council.

City of Bradford Metropolitan District Council (25 009 344)

Statement Closed after initial enquiries School transport 25-Nov-2025

Summary: We will not investigate Ms X’s complaint about the Council refusing to provide her child with transport to school. This is because there is not enough evidence of fault by the Council.

Suffolk County Council (25 011 069)

Statement Closed after initial enquiries School transport 24-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X’s application for free home-to-school transport for her child. This is because there is not enough evidence of fault by the Council.

Birmingham City Council (25 008 050)

Statement Closed after initial enquiries School transport 22-Nov-2025

Summary: We will not investigate this complaint about the outcome of the complainant’s application and appeals for education transport for her son. There is insufficient evidence of fault on the Council’s part to warrant the Ombudsman’s intervention.

Bolton Metropolitan Borough Council (25 008 564)

Statement Upheld School transport 21-Nov-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide his child with free transport to school. The Council has accepted it was at fault because it did not invite Mr X to his final stage appeal hearing. The Council has offered to arrange a fresh hearing, and this is an appropriate remedy.

West Sussex County Council (25 007 338)

Statement Closed after initial enquiries School transport 18-Nov-2025

Summary: We will not investigate this complaint about the Council’s failure to provide independent travel training for Mr X’s child Y. This is because an investigation would be unlikely to result in a different outcome for Mr X.

Kingston Upon Hull City Council (25 008 385)

Statement Closed after initial enquiries School transport 17-Nov-2025

Summary: We will not investigate Ms M’s complaint about college transport for her sons because the injustice is not significant enough to justify our involvement.