Derbyshire County Council (25 010 862)

Statement Closed after initial enquiries School transport 18-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision to remove the complainant’s son’s entitlement to school transport. Our intervention would not lead to a different outcome and is not therefore warranted.

London Borough of Enfield (25 008 541)

Statement Upheld School transport 17-Dec-2025

Summary: The Ombudsman completed an investigation into the Council handling of education transport. We asked the Council questions about the widespread impact of its policy. The Council was at fault. Its policy does not detail a parent must agree to a personal transport budget. The Council agreed to amend its policy and factsheet to confirm a parent must agree to any alternative arrangements for education transport.

Nottinghamshire County Council (25 003 787)

Statement Not upheld School transport 15-Dec-2025

Summary: There was no fault in the Council’s decision to decline to reimburse Ms X for taxi journeys out of its school transport budget. It was entitled to ask Ms X to first provide evidence about the taxi service that was used.

Leeds City Council (25 009 325)

Statement Upheld School transport 10-Dec-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s school transport service. This is because we are satisfied with the actions the Council has taken, or proposes to take.

Hampshire County Council (25 009 440)

Statement Closed after initial enquiries School transport 10-Dec-2025

Summary: We will not investigate Mr X’s complaint that the Council refused home to school transport for his child, Y. There is insufficient evidence of fault.

Devon County Council (25 003 927)

Statement Not upheld School transport 09-Dec-2025

Summary: Mrs X complained about the Council’s decision not to reimburse her for the money she spent transporting her children to and from school. We find no fault with the Council’s decision making.

Nottinghamshire County Council (25 009 859)

Statement Closed after initial enquiries School transport 09-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with the travel costs of Ms X’s child because there is no worthwhile outcome that we can achieve by doing so.

London Borough of Enfield (25 004 523)

Statement Upheld School transport 08-Dec-2025

Summary: There was fault in the way the Council considered an application for home to school transport made on the grounds of special educational needs and disability. The Council delayed carrying out an individual assessment of the child’s ability to walk the distance required, wrongly relying on an expectation the parent drive the child. As a result, transport support was delayed, causing distress, inconvenience and expense to the parent. The Council has agreed to refund Ms X’s mileage, make a symbolic payment for the distress and inconvenience caused and make service improvements.

Leicestershire County Council (25 010 088)

Statement Closed after initial enquiries School transport 07-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to issue a new contract to the complainant’s daughter’s home to school transport provider. There is insufficient evidence of fault on the Council’s part to warrant our intervention.

Halton Borough Council (25 005 264)

Statement Not upheld School transport 05-Dec-2025

Summary: On behalf of Mrs B, Mrs X complained the Council incorrectly determined Mrs B’s child was not eligible for home to school transport. We have discontinued our investigation as Mrs B has moved out of the area and is no longer in contact with Mrs X or the Council, therefore there is no worthwhile outcome we can achieve for Mrs B.