Herefordshire Council (25 011 224)

Statement Closed after initial enquiries School transport 20-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse free school transport for his child. There is not enough evidence of fault in the Council’s decision making.

Kent County Council (25 019 647)

Statement Closed after initial enquiries School transport 20-Apr-2026

Summary: We will not investigate Ms M’s complaint about the home to school transport offered by the Council for her daughter because there is not enough evidence of fault to justify an investigation.

London Borough of Redbridge (25 018 090)

Statement Closed after initial enquiries School transport 20-Apr-2026

Summary: We will not investigate Ms M’s complaint about school transport for her son because there is not enough evidence of fault to justify an investigation.

Kirklees Metropolitan Borough Council (25 019 775)

Statement Closed after initial enquiries School transport 20-Apr-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse Mr Y’s blue badge application because we are unlikely to find fault in the Council’s actions.

Cambridgeshire County Council (25 009 324)

Statement Upheld School transport 19-Apr-2026

Summary: There was no fault in how the Council’s independent panel considered Mrs X’s appeal for free home to school transport for her child Y. The Council was at fault for the delay in completing the appeal process but it provided a free bus pass to Y during this period which was a sufficient remedy for the uncertainty and frustration caused by the delay.

City of Bradford Metropolitan District Council (25 020 147)

Statement Closed after initial enquiries School transport 19-Apr-2026

Summary: We will not investigate Mr F’s complaint about post-16 college transport for his daughter because there is not enough evidence of fault to justify an investigation.

North Yorkshire Council (25 008 861)

Statement Not upheld School transport 16-Apr-2026

Summary: There was no fault in the way the Council considered Mrs X’s application for home to school transport.

North Yorkshire Council (25 013 263)

Statement Upheld School transport 16-Apr-2026

Summary: There was some fault in the way the Council publicised its new home to school transport policy and the way in which this was considered by its Transport Appeal Committee at Mrs X’s appeal. However, this did not cause Mrs X a significant injustice as she was aware of the Council’s new policy and that the school applied for was not the nearest school for school transport purposes. The Council has agreed to take action to improve its communication of the new policy to prevent others being affected by the same fault.

Hampshire County Council (25 018 663)

Statement Closed after initial enquiries School transport 16-Apr-2026

Summary: We will not investigate this complaint about the Council charging contributions for a discretionary school transport agreement. This is because there is not evidence of injustice to warrant our involvement.

North Yorkshire Council (25 009 524)

Statement Upheld School transport 15-Apr-2026

Summary: There was some fault in the way the Council publicised its new home to school transport policy. However, this did not cause Mr X a significant injustice as this would not have affected Mr X’s decision regarding the school applied for their child to attend. There was no evidence of fault in the way the appeals committee considered Mr X’s appeal against the Council’s decision not to provide free transport.