Recent statements in this category are shown below:
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East Sussex County Council (25 015 604)
Statement Upheld School transport 17-Mar-2026
Summary: We will not investigate Mrs X’s complaint about home to school transport issues. We have upheld Ms X’s complaint as the Council has now agreed to reply to her complaint which is a proportionate way to resolve the complaint.
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Lancashire County Council (25 015 552)
Statement Closed after initial enquiries School transport 16-Mar-2026
Summary: We will not investigate Mr Y’s complaint about The Council’s decision to refuse his application for free school transport for his son. This is because we are unlikely to find fault in the Council’s actions to warrant us investigating.
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Statement Closed after initial enquiries School transport 16-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse free home-to-school transport for the complainant’s child because there is not enough evidence of fault on the Council’s part to warrant investigation.
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Kent County Council (25 017 188)
Statement Closed after initial enquiries School transport 16-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse free home-to-school transport. This is because there is not enough evidence of fault by the Council.
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Statement Closed after initial enquiries School transport 16-Mar-2026
Summary: We will not investigate Ms M’s complaint about school transport because there is not enough evidence of fault. There is no worthwhile outcome achievable.
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Surrey County Council (25 015 358)
Statement Closed after initial enquiries School transport 13-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse a request for post16 home to school transport for a young person with special educational needs. This is because we are unlikely to find fault with the Council.
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Milton Keynes Council (24 016 063)
Statement Upheld School transport 12-Mar-2026
Summary: We will not investigate Ms M’s complaint about school transport because there is nothing we could add to the Council’s response. Further investigation would not lead to a different outcome. There is no worthwhile outcome achievable by our investigation.
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Birmingham City Council (25 005 371)
Statement Upheld School transport 12-Mar-2026
Summary: The Council is at fault for failing to make the correct decision at the stage one appeal and failing to provide Ms X’s child with school transport. The Council should apologise to Ms X and make a payment for the financial injustice caused.
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Leicester City Council (25 008 254)
Statement Upheld School transport 12-Mar-2026
Summary: Mrs Y complains that her child, whom I will call D, received unsafe home‑to‑school transport arranged by the Council. The Council has accepted there was fault in the transport provided on two occasions and has apologised and implemented service improvements. In addition to the actions already taken, the Council has agreed to reimburse Mrs Y for mileage incurred while she transported D and make a symbolic payment for the distress caused.
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Telford & Wrekin Council (25 015 945)
Statement Closed after initial enquiries School transport 12-Mar-2026
Summary: We will not investigate this complaint about how the Council investigated an incident on a school transport bus. Further investigation by the Ombudsman would not lead to a different outcome.