Kent County Council (25 022 706)

Statement Closed after initial enquiries School transport 30-Jun-2026

Summary: We will not investigate this complaint about school transport. There is not enough evidence of fault causing significant injustice to warrant investigation.

Swindon Borough Council (25 014 325)

Statement Not upheld School transport 29-Jun-2026

Summary: The Council was not at fault in the way it reached its decision not to provide Mrs X’s child, Z, with home to school transport. This is because Z did not meet the eligibility criteria for home to school transport and the Council used its discretionary powers to decide to provide a personal travel budget.

Kent County Council (25 014 991)

Statement Not upheld School transport 29-Jun-2026

Summary: Mrs X complained the Council did not provide her son, Y with transport support so that he could get to college. We found no fault in the Council’s decision-making process and do not uphold this complaint.

Warrington Council (25 022 563)

Statement Upheld School transport 28-Jun-2026

Summary: We will not investigate this complaint about the suspension of mileage payments to Mr X for home-to-school transport for his children. The remedy the Council has provided for its error means investigation by us would be unlikely to add to the Council’s own investigation or lead to a recommendation of the remedy Mr X is seeking.

Manchester City Council (25 022 767)

Statement Closed after initial enquiries School transport 24-Jun-2026

Summary: We will not investigate this complaint about the Council’s failure to make school transport provision for the complainant’s children. Investigation would not lead to a different outcome and is not therefore warranted.

Northumberland County Council (25 021 991)

Statement Closed after initial enquiries School transport 23-Jun-2026

Summary: We will not investigate this complaint about school transport. This because we are unlikely to find fault with the Council and further investigation would not lead to a different outcome.

Nottinghamshire County Council (25 021 080)

Statement Closed after initial enquiries School transport 18-Jun-2026

Summary: We will not investigate this complaint about school transport. This is because we are unlikely to find fault with the Council.

North Yorkshire Council (25 027 293)

Statement Upheld School transport 18-Jun-2026

Summary: Summary: There was fault in the way the Council publicised its new home to school transport policy. There was no evidence of fault in the way the appeals committee considered Mr X’s appeal against the Council’s decision not to provide free transport. So, this fault did not cause a significant injustice.

North Yorkshire Council (25 024 380)

Statement Upheld School transport 16-Jun-2026

Summary: There was fault in the way the Council publicised its new home to school transport policy, but this did not cause Mr X a significant injustice. There was no evidence of fault in the way the appeals committee considered Mr X’s appeal against the decision not to provide free home to school transport.

Leeds City Council (25 024 407)

Statement Upheld School transport 14-Jun-2026

Summary: There was fault in the way the Council and an appeal panel declined Ms X’s request for post-16 transport support. The Council has not engaged fully with Ms X’s representations, has not adequately shown it has considered the impact on Ms X and her son of not providing support, has not considered affordability, and has not provided adequate reasoning for its decision. The Council will apologise and retake the decision. The complaint is upheld.