Recent statements in this category are shown below:
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West Berkshire Council (25 015 500)
Statement Closed after initial enquiries School transport 31-Mar-2026
Summary: We will not investigate Mr X’s complaint about his request for a free bus pass for his child. This is because there is not enough evidence of fault by the Council to justify investigating.
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Statement Not upheld School transport 27-Mar-2026
Summary: There was no fault in the Council’s decision to not to consider an appeal, against a refusal of school transport assistance, because it is late. We have therefore completed our investigation.
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Statement Not upheld School transport 26-Mar-2026
Summary: Mrs X complained the Council ignored professional and school evidence when deciding her appeal about school transport arrangements for her son. We found the Council followed its transport appeals process and allowed Mrs X to present her concerns to the appeal panel. The evidence shows the panel considered the representations made before reaching its decision. We have therefore found no evidence of fault in the way the Council considered the appeal.
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East Riding of Yorkshire Council (25 017 309)
Statement Closed after initial enquiries School transport 26-Mar-2026
Summary: We will not investigate this complaint about a child’s school transport. This is because it is unlikely an investigation would add anything significant to the response the Council has already made, or lead to a different outcome.
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Surrey County Council (25 020 994)
Statement Closed after initial enquiries School transport 26-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse school transport for the complainant’s child. This is because there is not enough evidence of fault by the Council to warrant investigation.
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Statement Closed after initial enquiries School transport 25-Mar-2026
Summary: We will not investigate Mrs X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
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Kent County Council (25 016 836)
Statement Closed after initial enquiries School transport 24-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to grant home to school transport. It is reasonable to expect her to have appealed an Education Health and Care Plan wording to the Tribunal. And we are unlikely to find fault in the Council’s decision to refuse home to school transport.
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Kent County Council (25 030 421)
Statement Closed after initial enquiries School transport 24-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse free home-to-school transport. This is because there is not enough evidence of fault by the Council.
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London Borough of Sutton (25 007 843)
Statement Not upheld School transport 23-Mar-2026
Summary: Mr X complained about how the Council handled his education transport request for his daughter, Y. Mr X said this meant he arranged and funded transport. The Council was not at fault.
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Essex County Council (25 019 271)
Statement Closed after initial enquiries School transport 23-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of home to school transport for her child. It is unlikely an investigation would add anything to the Council’s response about it mistakenly allocating her daughter a train pass. There is not enough evidence of fault in the Council’s handling of Miss X’s transport appeals to warrant our involvement.