Essex County Council (24 019 303)

Statement Upheld School transport 23-Sep-2025

Summary: Mrs X complains the Council has not dealt properly with school transport for her son, causing distress and financial loss. The Council is at fault because it did not initially respond to Mrs X’s complaints and did not properly consider whether transport for Y was suitable. Mrs X suffered distress and financial loss. The Council should apologise, pay Mrs X £150 for time and trouble, backdate Y’s travel allowance, pay Mrs X £250 for avoidable distress, review Y’s transport provision and review its policy.

North Northamptonshire Council (24 017 782)

Statement Upheld School transport 23-Sep-2025

Summary: Miss X complained the Council failed to properly apply its home-to-school transport policy and explain its decisions. Miss X also said the Council’s policy was inadequate. She said this meant the Council made an incorrect decision about her application for transport assistance. We have found the Council at fault for its deficient policy and for relying on incorrect information when it made its decision. This caused Miss X uncertainty when making her application. This also caused uncertainty about whether the appeal panel would have made a different decision. The Council has agreed to apologise and arrange a new stage two appeal panel to consider Miss X's appeal again. The Council has already amended its published home-to-school transport policy and we make no further recommendations in respect of this.

Calderdale Metropolitan Borough Council (25 009 263)

Statement Closed after initial enquiries School transport 22-Sep-2025

Summary: We will not investigate this complaint about the Council refusing free home-to-school transport for Ms X’s child. This is because there is not enough evidence of fault by the Council.

Kent County Council (25 010 339)

Statement Closed after initial enquiries School transport 22-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse home to school transport. It is unlikely we would find fault.

Royal Borough of Greenwich (24 016 355)

Statement Not upheld School transport 17-Sep-2025

Summary: Mrs B complained that the Council was blocking access to her property preventing her son, C from accessing school transport directly outside her house. We have not found fault with the Council’s actions because it has approved the provision of two personal assistants to safely to escort C from the house to the taxi and made reasonable efforts to provide them. Neither have we found fault with the access arrangements for ongoing building work.

Cornwall Council (24 021 118)

Statement Not upheld School transport 16-Sep-2025

Summary: There was no fault in the way the Council dealt with an appeal against new school transport arrangements. We have completed our investigation.

North Northamptonshire Council (25 008 723)

Statement Closed after initial enquiries School transport 16-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X’s application for free home-to-school transport for her child. This is because there is not enough evidence of fault by the Council.

Leeds City Council (25 007 679)

Statement Closed after initial enquiries School transport 11-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Miss X’s application for free home-to-school transport for her son. This is because there is not enough evidence of fault by the Council.

Kent County Council (25 004 291)

Statement Closed after initial enquiries School transport 11-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse single-occupancy home-to-school taxi transport for Mrs X’s child. Ther is not enough evidence of fault in the way the transport panel reached its decision to warrant our further involvement.

South Tyneside Metropolitan Borough Council (25 003 626)

Statement Closed after initial enquiries School transport 10-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to discontinue taxi travel to school for Mrs X’s child. There is not enough evidence of fault in the way the Council reached its decision to warrant investigation.