Durham County Council (25 002 413)

Statement Closed after initial enquiries School transport 02-Sep-2025

Summary: We will not investigate Mrs X complaint about shared home to school transport. It is unlikely we would find fault in the Council’s decision not to agree to solo transport with a medical professional accompanying her child.

Halton Borough Council (25 002 506)

Statement Closed after initial enquiries School transport 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide Miss X’s child with free transport to school. This is because there is not enough evidence of fault by the Council.

Dudley Metropolitan Borough Council (25 003 463)

Statement Upheld School transport 02-Sep-2025

Summary: We will not investigate this complaint about the school transport provision for Miss X’s child. It is unlikely that an investigation by us would add to the Council’s own investigation or lead to the outcome Miss X is seeking.

Surrey County Council (25 004 071)

Statement Closed after initial enquiries School transport 20-Aug-2025

Summary: We will not investigate this complaint about the Council’s refusal to provide bespoke post-16 transport to school for the complainant’s child. There is not enough evidence of fault to justify investigating.

Birmingham City Council (25 003 068)

Statement Closed after initial enquiries School transport 17-Aug-2025

Summary: We will not investigate this complaint about charges for post-16 school transport. This is because there is not enough evidence of fault by the Council.

Leeds City Council (25 002 975)

Statement Closed after initial enquiries School transport 15-Aug-2025

Summary: We will not investigate this complaint about the decision to refuse the complainant’s appeal against the type of home to school transport awarded for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Hertfordshire County Council (24 020 208)

Statement Not upheld School transport 14-Aug-2025

Summary: Mrs X complained the Council has failed to adhere to the statutory guidance when providing home to school transport for her son. She says her son’s journey time to and from school regularly exceeds 75 minutes. We do not find fault with the Council’s decision making.

Peterborough City Council (25 003 403)

Statement Closed after initial enquiries School transport 14-Aug-2025

Summary: We will not investigate this complaint that the Council failed to properly assess Mrs X’s application to renew her child’s blue badge. There is not enough evidence of fault to justify an investigation.

Wigan Metropolitan Borough Council (24 016 243)

Statement Upheld School transport 11-Aug-2025

Summary: Mrs X complained the Council refused to provide her child with school transport. She said the Council did not consider her child’s special educational needs and behavioural issues which mean it is dangerous and impossible for them to walk to school, even when accompanied. Mrs X said this caused unnecessary and avoidable distress, worry and frustration. We find the Council at fault and this caused injustice. The Council has agreed to make a fresh decision.

Norfolk County Council (24 010 971)

Statement Not upheld School transport 11-Aug-2025

Summary: Ms X and Mr D complained about the Council’s failure to provide their son, who has special educational needs, with school transport from both his parents’ separate addresses. We did not find the Council to be at fault because it applied its policy when it used its discretion not have to provide transport from Mr D's address because it was in another council’s area.