North Yorkshire Council (25 014 027)

Statement Upheld School transport 09-Jun-2026

Summary: There was fault in the way the Council communicated its home to school transport policy for September 2025 school admissions. There was also fault in how it considered Mr X’s appeal for home to school transport. These faults have caused Mr X frustration and uncertainty over the transport appeal committee’s decision. The Council has agreed to apologise to Mr X and offer him a fresh stage two appeal hearing.

North Yorkshire Council (25 021 591)

Statement Upheld School transport 09-Jun-2026

Summary: There was fault in the way the Council communicated its home to school transport policy for September 2025 school admissions. There was also fault in how it considered Mrs X’s appeal for home to school transport. These faults have caused Mrs X frustration and uncertainty that her appeal was decided correctly. The Council has agreed to apologise to Mrs X and offer her a fresh stage two appeal hearing.

North Yorkshire Council (25 015 865)

Statement Upheld School transport 04-Jun-2026

Summary: There was some fault in the way the Council publicised its new home to school transport policy but this did not cause Mrs X a significant injustice. There was no evidence of fault in the way the appeals committee considered Mrs X’s appeal against the Council’s decision not to provide free transport.

Cheshire East Council (25 022 442)

Statement Closed after initial enquiries School transport 31-May-2026

Summary: We will not investigate Mrs M’s complaint about school transport because there is no worthwhile outcome achievable.

London Borough of Redbridge (25 019 027)

Statement Upheld School transport 25-May-2026

Summary: We will not investigate this complaint about the Council’s handling of an application for home to school transport. This is because the Council has agreed to re-take its stage 2 decision. This is an appropriate remedy.

Oxfordshire County Council (25 023 363)

Statement Closed after initial enquiries School transport 25-May-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application and appeal for free school transport for her child. There is not enough evidence of fault by the Council to warrant investigation.

Peterborough City Council (25 020 297)

Statement Upheld School transport 18-May-2026

Summary: We will not investigate Ms X’s complaint about the Council’s home-to-school transport arrangements for her child. This is because, at our invitation, the Council agreed to conduct a new Independent Review appeal to consider the transport arrangements. We consider this a suitable remedy.

Cornwall Council (25 027 244)

Statement Closed after initial enquiries School transport 18-May-2026

Summary: We will not investigate Mr F’s complaint about school transport because there is not enough evidence of fault to justify an investigation.

Leeds City Council (25 018 700)

Statement Upheld School transport 17-May-2026

Summary: There was fault in the way the Council considered Mr X’s application for post-16 transport and in how it applied its own policy to consider whether the expectation placed on parents to facilitate transport was ‘reasonably practical’. The Council has agreed to apologise, make a symbolic payment to recognise Mr X’s time and trouble, to take the decision again, and make service improvements. The complaint is upheld.

Kent County Council (25 011 718)

Statement Not upheld School transport 14-May-2026

Summary: Mrs X complained about the Council’s failure to provide suitable school transport for her child’s disabilities and special needs. This caused significant distress, frustration and inconvenience for the family. We have ended our investigation as Mrs X has reached a settlement with the Council and achieved most of the outcomes she wanted. We could not achieve significantly more, and it would not be a proportionate use of our resources to further investigate.