Central Bedfordshire Council (25 019 063)

Statement Closed after initial enquiries School transport 11-May-2026

Summary: We will not investigate this complaint about school transport. This is because further investigation would not lead to a different outcome.

Wiltshire Council (25 019 952)

Statement Closed after initial enquiries School transport 11-May-2026

Summary: We will not investigate this complaint about special educational needs transport. We are unlikely to find fault with the Council.

Slough Borough Council (25 020 096)

Statement Closed after initial enquiries School transport 10-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his child’s post-16 transport. The Council has agreed the transport will continue unchanged and that is the outcome Mr X wanted. The injustice from the remaining issues does not warrant our involvement.

North Yorkshire Council (25 011 927)

Statement Upheld School transport 06-May-2026

Summary: There was fault in the way the Council communicated its home to school transport policy for September 2025 school admissions. There was also fault in how it considered Mrs X’s appeal for home to school transport. These faults have caused Mrs X frustration and uncertainty. The Council has agreed to apologise to Mrs X and offer her a fresh stage two appeal hearing.

North Yorkshire Council (25 012 369)

Statement Upheld School transport 06-May-2026

Summary: There was fault in the way the Council communicated its home to school transport policy for September 2025 school admissions. There was also fault in how it considered Mrs X’s appeal for home to school transport. These faults have caused Mrs X frustration and uncertainty. The Council has agreed to apologise to Mrs X and offer her a fresh stage two appeal hearing.

Staffordshire County Council (25 023 479)

Statement Closed after initial enquiries School transport 05-May-2026

Summary: We will not investigate Mrs X’s complaint about school transport because there is not enough evidence of fault, and we cannot achieve the outcome Mrs X wants.

East Sussex County Council (25 021 939)

Statement Closed after initial enquiries School transport 04-May-2026

Summary: We will not investigate Ms M’s complaint about school transport for her children because there is not enough evidence of fault to justify an investigation.

Hertfordshire County Council (25 019 645)

Statement Closed after initial enquiries School transport 30-Apr-2026

Summary: We will not investigate this complaint about school transport. This is because we are unlikely to find fault with the Council.

Oxfordshire County Council (25 020 709)

Statement Upheld School transport 30-Apr-2026

Summary: We upheld Mrs X’s complaint about SEN transport provision for her child. The Council agreed to resolve the complaint early by paying Mrs X a symbolic payment of £200 to acknowledge the injustice caused.

Essex County Council (25 020 348)

Statement Closed after initial enquiries School transport 29-Apr-2026

Summary: We will not investigate this complaint about the Council refusing free school transport for the complainant’s child. There is not enough evidence of fault by the Council to warrant investigation.