Wiltshire Council (25 015 654)

Statement Closed after initial enquiries School transport 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about amendments made to the Council’s school transport policy in 2015. This part of his complaint is late. We will also not investigate the Council’s handling of his recent school transport appeal. There is not enough evidence of fault to justify investigation.

Leeds City Council (25 017 634)

Statement Closed after initial enquiries School transport 10-Mar-2026

Summary: We will not investigate Mrs M’s complaint about free home to school transport because there is not enough evidence of fault to justify an investigation.

Manchester City Council (25 017 755)

Statement Closed after initial enquiries School transport 10-Mar-2026

Summary: We will not investigate Mr F’s complaint about school transport because there is not enough evidence of fault to justify an investigation.

North Yorkshire Council (25 026 588)

Statement Closed after initial enquiries School transport 10-Mar-2026

Summary: We will not investigate Mrs X’s complaint about the Council refusing to provide her child with free transport to school. This is because there is not enough evidence of fault by the Council for us to question its decision.

Leicestershire County Council (25 005 688)

Statement Upheld School transport 09-Mar-2026

Summary: The Council was at fault in how it dealt with Mrs X’s application for free school transport. This caused Mrs X avoidable frustration but did not mean she missed out on Council funded school transport. The Council will apologise to Mrs X.

Stoke-on-Trent City Council (25 010 053)

Statement Upheld School transport 09-Mar-2026

Summary: Mr X complained about the Council’s decision not to provide his son with home to school transport. We find the Council was at fault for failing to evidence it fully considered Mr X’s representations and the documentation he provided. This caused Mr X uncertainty and frustration. The Council has agreed to apologise to Mr X, rehear his stage two appeal with a different panel and implement a service improvement.

Cambridgeshire County Council (25 013 924)

Statement Closed after initial enquiries School transport 09-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision to decline a Blue Badge application. This is because there is not enough evidence of fault to warrant our involvement.

Kent County Council (25 015 118)

Statement Closed after initial enquiries School transport 09-Mar-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse free home-to-school transport for the complainant’s child. There is not enough evidence of fault on the Council’s part to warrant investigation.

Devon County Council (25 016 268)

Statement Closed after initial enquiries School transport 09-Mar-2026

Summary: We will not investigate Mrs M’s complaint about home to school transport because there is not enough evidence of fault to justify an investigation.

Somerset Council (25 016 408)

Statement Closed after initial enquiries School transport 09-Mar-2026

Summary: We will not investigate Mrs M’s complaint about home to school transport because there is not enough evidence of fault to justify an investigation, and we cannot achieve the outcome Mrs M wants.