Cambridgeshire County Council (25 014 125)

Statement Closed after initial enquiries School transport 24-Feb-2026

Summary: We will not investigate Ms M’s complaint about the Council’s decision to end school transport assistance for her son because there is not enough evidence of fault to justify an investigation.

Leeds City Council (25 008 158)

Statement Closed after initial enquiries School transport 23-Feb-2026

Summary: We will not investigate Ms M’s complaint about an incident when her son was collected by the wrong taxi because we could not add to the Council’s investigation, and we cannot achieve the outcome Ms M wants.

London Borough of Enfield (25 017 366)

Statement Upheld School transport 23-Feb-2026

Summary: We have upheld this complaint because the Council agreed to offer Ms M a fresh appeal against its decision not to provide home to school transport for her son, B.

Warwickshire County Council (25 014 913)

Statement Closed after initial enquiries School transport 23-Feb-2026

Summary: We will not investigate Mr F’s complaint about school transport for his daughter because there is not enough evidence of fault to justify an investigation, and nothing we could add to the Council’s response to his complaint.

South Gloucestershire Council (25 014 128)

Statement Closed after initial enquiries School transport 23-Feb-2026

Summary: We will not investigate Mr F’s complaint about post-16 transport because there is not enough evidence of fault to justify an investigation.

Buckinghamshire Council (25 012 292)

Statement Upheld School transport 20-Feb-2026

Summary: We will not investigate this complaint about home to school transport. This is because the Council has agreed to consider Mr X’s case under its appeals process. This is an appropriate remedy. If Mr X is unhappy with the outcome he can make a fresh complaint to the Ombudsman.

Suffolk County Council (25 013 120)

Statement Closed after initial enquiries School transport 16-Feb-2026

Summary: We will not investigate Ms M’s complaint about free home to school transport for her son because there is not enough evidence of fault to justify an investigation.

Birmingham City Council (25 013 069)

Statement Closed after initial enquiries School transport 13-Feb-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s delay in providing her son’s school bus details for the new school year. This is because a further investigation by this office could not add to the response and explanation already provided via the Council’s own investigation of the matter.

North Northamptonshire Council (25 013 962)

Statement Closed after initial enquiries School transport 12-Feb-2026

Summary: We will not investigate Ms M’s complaint about school transport because the Council has offered to arrange an appeal hearing. It would be reasonable for Ms M to use this right of appeal. There is nothing worthwhile we could achieve by investigating her complaint now.

Oxfordshire County Council (25 013 221)

Statement Closed after initial enquiries School transport 12-Feb-2026

Summary: We will not investigate this complaint about a school transport appeal because there is not enough evidence of fault to justify investigating.