Suffolk County Council (25 013 120)

Statement Closed after initial enquiries School transport 16-Feb-2026

Summary: We will not investigate Ms M’s complaint about free home to school transport for her son because there is not enough evidence of fault to justify an investigation.

Birmingham City Council (25 013 069)

Statement Closed after initial enquiries School transport 13-Feb-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s delay in providing her son’s school bus details for the new school year. This is because a further investigation by this office could not add to the response and explanation already provided via the Council’s own investigation of the matter.

North Northamptonshire Council (25 013 962)

Statement Closed after initial enquiries School transport 12-Feb-2026

Summary: We will not investigate Ms M’s complaint about school transport because the Council has offered to arrange an appeal hearing. It would be reasonable for Ms M to use this right of appeal. There is nothing worthwhile we could achieve by investigating her complaint now.

Oxfordshire County Council (25 013 221)

Statement Closed after initial enquiries School transport 12-Feb-2026

Summary: We will not investigate this complaint about a school transport appeal because there is not enough evidence of fault to justify investigating.

Royal Borough of Windsor and Maidenhead Council (24 023 246)

Report Upheld School transport 10-Feb-2026

Summary: The Council failed to decide if it was “necessary” to provide appropriate free transport to enable Ms X’s adult daughter, Miss Y, to attend the college named in her Education, Health and Care (EHC) Plan. It confused matters for adult learners, like Miss Y, who began their course after the age of 19, with the education transport rules for sixth form students. The Council’s amended Transport Policy 2024/2025 was not in line with the Education Act 1996 or case law for 19–25 year old learners with an EHC Plan. The faults caused Ms X avoidable frustration, avoidable time and trouble and uncertainty to her and Miss Y.

Cornwall Council (25 013 268)

Statement Upheld School transport 10-Feb-2026

Summary: The Council has agreed to provide a bus pass for Ms M’s son. This resolves Ms M’s complaint. There is no worthwhile outcome achievable by further investigation.

Warwickshire County Council (25 014 227)

Statement Closed after initial enquiries School transport 09-Feb-2026

Summary: We will not investigate Ms M complaint about school transport because there is not enough evidence of fault to justify investigation by us.

Kirklees Metropolitan Borough Council (25 015 569)

Statement Closed after initial enquiries School transport 09-Feb-2026

Summary: We will not investigate Ms M’s complaint about school transport because there is insufficient evidence of fault to justify an investigation, and further investigation would not lead to a different outcome.

Essex County Council (25 018 115)

Statement Closed after initial enquiries School transport 09-Feb-2026

Summary: We will not investigate Mrs X’s complaint about the Council refusing to provide her child with free transport to school. This is because there is not enough evidence of fault by the Council.

Hampshire County Council (24 019 604)

Statement Upheld School transport 07-Feb-2026

Summary: Mrs X complained about the way the Council considered her request for school transport assistance, delay in making an agreed back payment, and communication issues. We find the Council at fault for delay, causing uncertainty and frustration for Mrs X. However, we find the Council has already taken suitable action to address the injustice.