Royal Borough of Windsor and Maidenhead Council (24 023 246)

Report Upheld School transport 10-Feb-2026

Summary: The Council failed to decide if it was “necessary” to provide appropriate free transport to enable Ms X’s adult daughter, Miss Y, to attend the college named in her Education, Health and Care (EHC) Plan. It confused matters for adult learners, like Miss Y, who began their course after the age of 19, with the education transport rules for sixth form students. The Council’s amended Transport Policy 2024/2025 was not in line with the Education Act 1996 or case law for 19–25 year old learners with an EHC Plan. The faults caused Ms X avoidable frustration, avoidable time and trouble and uncertainty to her and Miss Y.

Cornwall Council (25 011 612)

Statement Closed after initial enquiries School transport 27-Jan-2026

Summary: We will not investigate Miss X’s complaint about how the Council handled her application for post-16 transport for her son. This is because there is not enough evidence of fault by the Council. Even if we did investigate, it is unlikely that we could add anything to the investigation the Council has already carried.

Nottinghamshire County Council (25 011 775)

Statement Closed after initial enquiries School transport 27-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Council’s decision to refuse her application for free home to school transport for her son. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Staffordshire County Council (25 012 198)

Statement Closed after initial enquiries School transport 27-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s application for free home-to-school transport for his child. This is because there is not enough evidence of fault by the Council.

Kent County Council (25 012 237)

Statement Closed after initial enquiries School transport 21-Jan-2026

Summary: We will not investigate Mr X’s complaint about the required parental contribution towards his child’s post-16 school transport. There is insufficient evidence of fault to warrant an investigation.

London Borough of Enfield (25 011 587)

Statement Upheld School transport 21-Jan-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s home-to-school transport arrangements for her child. This is because, at our invitation, the Council agreed to conduct a new Independent Review appeal to consider the transport arrangements. We consider this a suitable remedy.

London Borough of Harrow (25 006 711)

Statement Closed after initial enquiries School transport 20-Jan-2026

Summary: We will not investigate this complaint about the Council’s handling of home to school transport for Miss X’s brother. There is not enough evidence of fault by the Council or significant personal injustice to warrant us investigating. Even if we did investigate, it would not lead to a worthwhile or significantly different outcome, and we will not look at complaint handling in isolation. Any new issues with the transport need to be put to the Council.

Kent County Council (25 012 213)

Statement Closed after initial enquiries School transport 19-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse Miss X’s application for free home-to-school transport for her child. This is because there is not enough evidence of fault by the Council.

Surrey County Council (25 011 605)

Statement Closed after initial enquiries School transport 17-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to withdraw the complainant’s child’s education transport and to refuse her subsequent appeal against the decision. There is insufficient evidence of fault on the Council’s part to warrant our intervention.

Norfolk County Council (25 011 233)

Statement Closed after initial enquiries School transport 15-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Council’s school transport policy or its decision to change her child’s transport arrangements. This is because it would be reasonable for Ms X to challenge the decision using the Council’s appeals procedure. There is not enough evidence of fault in the transport policy itself to investigate that as a standalone issue.