Summary: We will not investigate Mrs X’s complaint about a Council’s school admissions appeal panel’s decision as it is unlikely we would find fault.

The complaint

1. Mrs X, says the Council’s schools admissions panel failed to properly consider her appeal for a place.

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The Ombudsman’s role and powers

2. We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word fault to refer to these. We cannot question whether a school admissions appeals panel’s decision is right or wrong simply because the complainant disagrees with it. We must consider if there was fault in the way the decision was reached. If we find fault, which calls into question the panel’s decision, we may ask for a new appeal hearing. (Local Government Act 1974, section 34(3), as amended)
3. We must also consider whether any fault has had an adverse impact on the person making the complaint. I refer to this as ‘injustice’. We provide a free service, but must use public money carefully. We may decide not to start or continue with an investigation if we believe:
• it is unlikely we would find fault, or
• the fault has not caused injustice to the person who complained. (Local Government Act 1974, section 24A(6), as amended)

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How I considered this complaint

4. I considered information provided by Mrs X which included the appeal papers.
5. I considered the Ombudsman’s Assessment Code and the Schools Admissions Appeals Code.

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My assessment

Background events

6. Mrs X applied for a place for her child, Y, to start in year two in September 2024 at School Z. Mrs X’s younger child, W, had obtained a place at School Z in reception from September 2024 and wanted both children at the same school.
7. The year Mrs X applied for in School Z is full. The Council refused the application. Mrs X appealed to the School’s admissions appeal panel.
8. Mrs X’s appeal included that:
• She cannot get two children to two different schools on time.
• She wants both children at the same school.
9. The appeal panel considered the appeal under the Infant Class Size rules and rejected the appeal.
10. Mrs X complained to us because she says:
• She cannot afford the bus fares to get her children to school and the appeal panel did not consider this.
• The children should not have to stand at the bus stops in bad weather.
11. Both Y’s existing school and School Z are less than two miles from her home, which is considered a reasonable walking distance for pupils under 8 years old. One school is on the route to the other.

The appeal panel and our role

12. The School Standards and Framework Act limits the size of infant classes (a class in which most of the children will reach the age of 5, 6 or 7 during the school year) to 30 pupils a teacher. The Appeals Code refers to these as infant class size (ICS) appeals. Panels can only uphold these appeals in limited circumstances.  
13. The Appeals Code says in an ICS appeal the panel must consider whether:
• the admission of an additional child or children would breach the infant class size limit; 
• the admission arrangements complied with the mandatory requirements of the School Admissions Code and Part 3 of the School Standards and Framework Act 1998; 
• the admission arrangements were correctly and impartially applied in the case in question; and 
• the decision to refuse admission was one which a reasonable admission authority would have made in the circumstances of the case. 
14. What is ‘reasonable’ is a high test. The panel needs to be sure that to refuse a place was “perverse” or “outrageous”. For that reason, panels rarely find an admission authority’s decision to be unreasonable. In limited circumstances, children can be admitted as exceptions to ICS limit. 
15. The clerk to the panel must write to the appellant, the admission authority and the council with the panel’s decision and reasons. 
16. We cannot question whether a school admissions appeals panel’s decision is right or wrong simply because the complainant disagrees with it. We must consider if there was fault in the way the decision was reached.
17. The appeal panel’s notes show they actively considered if the refusal to offer a place was unreasonable. It is clear they considered all Mrs X’s arguments.
18. On the information we have seen the appeal panel’s decision letter sets out the appeal panel’s decision and it is unlikely we would find it has not considered the right factors.

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Final decision

19. We will not investigate Mrs X’s complaint because it is unlikely we would find fault.

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Investigator's decision on behalf of the Ombudsman