Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.

The complaint

1. Miss X complained about an unsuccessful school admission appeal for her daughter (Y).

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The Ombudsman’s role and powers

2. We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word ‘fault’ to refer to these. We cannot question whether an independent school admissions appeals panel’s decision is right or wrong simply because the complainant disagrees with it. We must consider if there was fault in the way the decision was reached. If we find fault, which calls into question the panel’s decision, we may ask for a new appeal hearing. (Local Government Act 1974, section 34(3), as amended)

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How I considered this complaint

3. I considered information provided by the complainant and the Council.
4. I considered the Ombudsman’s Assessment Code.

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What I found

Background

5. Miss X applied for Y to start secondary school in September 2024. Miss X’s preferred school was School Z. As there were more applications than places available, School Z used its oversubscription criteria to decide which children it would offer places. School Z did not offer Y a place. Miss X appealed the decision.

The appeals process

6. Independent appeal panels must follow the law when considering an appeal. They need to consider if the school’s admission arrangements comply with the law, and if they were properly applied to the appellant’s application. They need to decide if admitting a further child would “prejudice the provision of efficient education or the efficient use of resources”. If they think it would, they need to consider if an appellant’s arguments outweigh the prejudice to the school.

The appeal

7. The clerk’s notes show School Z’s representative presented their case. They explained how the school had offered its places. They explained the difficulties offering further places would cause. The panel and parents could ask questions.
8. Miss X presented her case at the second stage of the process. Miss X explained why she wanted Y to attend School Z. Miss X set out the difficulties it would cause if the panel did not offer Y a place. Miss X explained she has two children at a primary school close to School Z. There would be logistical issues if Y could not attend. Y’s elder brother was a former student at School Z.
9. The panel decided School Z’s admission arrangements were lawful and had been properly applied. The panel decided admitting a further child would cause the school prejudice. The panel decided the evidence put forward in support of Miss X’s appeal was not strong enough to outweigh the prejudice admitting Y would cause School Z. The panel refused the appeal. The clerk’s letter explained the panel’s decision.

Assessment

10. We are not a right of further appeal and cannot question decisions when the proper process was followed, and decisions were properly taken.
11. Each panel needs to reach a decision based on the information before it. The evidence I have seen shows the panel followed the proper process to consider the appeal.
12. The panel considered all the information before it and reached a decision it was entitled to. It considered the information presented by School Z and Miss X. This includes the key points Miss X raised in her appeal. The clerk’s notes record the panel’s deliberations and match the decision letter.
13. While I understand Miss X is unhappy her appeal was unsuccessful, there is not enough evidence of fault by the panel for us to become involved. We will not therefore investigate.

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Final decision

14. We will not investigate Miss X’s complaint because there is not enough evidence of fault.

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Investigator's decision on behalf of the Ombudsman