Kent County Council (25 016 854)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We will not investigate this complaint about the Council’s duties under the Equality Act 2010 and how it applied statutory guidance to ensure Miss X’s child could attend a funded nursery place. This is because we are unlikely to find fault in the Council’s actions.

Newcastle upon Tyne City Council (25 008 888)

Statement Upheld Other 17-Mar-2026

Summary: Ms X complained the Council wrongly excluded her child from the Holiday and Activities (HAF) Programme and failed to apply its discretion to allow inclusion as a child in need. The Council confused two schemes and failed to consider Ms X’s child for inclusion in the HAF programme meaning the child missed out on holiday activities and meals. A remedy which includes a distress payment and information on how to apply for the next scheme is agreed.

London Borough of Southwark (25 017 380)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We cannot investigate this complaint about a Council’s communications with a school the complainant’s child attends. The complaint concerns matters which took place in a school and the law prevents us from considering such complaints.

Central Bedfordshire Council (25 017 753)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate this complaint about how the Council responded to a complaint about governance of a school. It would be disproportionate to investigate the complaint-handling when the law prevents us investigating the substantive matter complained of.

Milton Keynes Council (25 015 295)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate this complaint about the Council’s allocation for a primary school place for Miss X’s child starting school in September 2025. The Council is not the admissions authority for the school, which is an academy. Miss X has or had a right to appeal to the academy trust against its refusal of a place. There is not enough evidence of fault by the Council to warrant investigation, because its role was only to administer the allocation of school places. When a parent declines the offer of a school place, that does not create a Council duty to offer alternative educational provision.

Birmingham City Council (25 016 406)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council appointing someone to a school’s governing body. The law says we cannot investigate complaints about what happens in schools.

Coventry City Council (25 014 948)

Statement Closed after initial enquiries Other 13-Mar-2026

Summary: We will not investigate this complaint about how the Council dealt with an award for free school meals. This is because there is not significant personal injustice and we could not add anything to the Council’s response.

Buckinghamshire Council (25 014 698)

Statement Closed after initial enquiries Other 12-Mar-2026

Summary: We will not investigate this complaint about free school meals because there is not enough evidence of fault to justify an investigation.

Hampshire County Council (25 020 892)

Statement Closed after initial enquiries Other 11-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to impose contact restrictions on her. This is because we have not seen enough evidence of fault with the Council’s actions to justify an investigation by us.

Sheffield City Council (25 009 189)

Statement Closed after initial enquiries Other 03-Mar-2026

Summary: We will not investigate Mr X’s complaint about childcare charges made under the Free Early Education Entitlement. This is because we have not seen enough evidence of fault with the Council’s actions to justify a further investigation.