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COVID-19


Recent statements in this category are shown below:

  • Royal Borough of Greenwich (21 002 330)

    Statement Not upheld COVID-19 03-May-2022

    Summary: Mr F complains the Council failed to secure the provision in his son's education, health and care plan from April to November 2020 and about the way it dealt with his education in that period. We have ended our investigation into most of Mr F's complaints because they are either outside the Ombudsman's remit or should not be pursued further as no injustice has been caused. We will incorporate one element into Mr F's separate complaint to the Ombudsman about provision following a SEND Tribunal.

  • Derby City Council (21 006 237)

    Statement Upheld COVID-19 19-Apr-2022

    Summary: Mr and Mrs B complained the Council did not secure the social care provision in their son's child in need and education, health, and care plans. They said their son missed provision and this caused the family distress. The Council was at fault for failing to secure their son's provision. The Council will make up the lost provision to remedy the injustice to them and their son.

  • Staffordshire County Council (21 006 674)

    Statement Upheld COVID-19 13-Apr-2022

    Summary: Mrs V complains about the Council's decision to suspend its Temporary Vacant Seat scheme on home to school transport and the way it communicated with her. We find the Council was not at fault in the way it reached its decision to suspend and then end the scheme. But it failed to consider Mrs V's application and appeal for post-16 transport for her daughter properly and consider whether it was necessary to offer help with transport. This meant she lost the opportunity to have her individual circumstances considered. The Council has agreed to arrange an appeal hearing for her and review its post-16 transport policy. This is a suitable remedy.

  • Staffordshire County Council (21 007 443)

    Statement Upheld COVID-19 13-Apr-2022

    Summary: Miss Y complains about the Council's decision to suspend its Temporary Vacant Seat scheme on home to school transport and the way it communicated with her. We find the Council was not at fault in the way it reached its decision to suspend and then end the scheme. But it failed to consider Miss Y's request for post-16 transport for her daughter properly and consider whether it was necessary to offer help with transport. This meant she lost the opportunity to have her individual circumstances considered. The Council has agreed to review its decision on the application and review its post-16 transport policy. This is a suitable remedy.

  • Staffordshire County Council (21 006 797)

    Statement Upheld COVID-19 13-Apr-2022

    Summary: Mrs X complains about the Council's decision to suspend its Temporary Vacant Seat scheme on home to school transport and the way it communicated with her. We find the Council was not at fault in the way it reached its decision to suspend and then end the scheme. But it failed to consider Mrs X's application for post-16 transport for her daughter properly and consider whether it was necessary to offer help with transport. This meant she lost the opportunity to have her individual circumstances considered. The Council has agreed to review its decision on the application and review its post-16 transport policy. This is a suitable remedy.

  • Staffordshire County Council (21 006 704)

    Statement Upheld COVID-19 13-Apr-2022

    Summary: Mrs W complains about the Council's decision to suspend its Temporary Vacant Seat scheme on home to school transport and the way it communicated with her. We find the Council was not at fault in the way it reached its decision to suspend and then end the scheme. But it failed to properly consider Mrs W's application and review request for post-16 transport for her daughter and consider whether it was necessary to offer help with transport. This meant Mrs W lost the opportunity to have her individual circumstances considered. The Council has agreed to consider her review request and review its post-16 transport policy. This is a suitable remedy.

  • East Sussex County Council (21 002 898)

    Statement Upheld COVID-19 06-Apr-2022

    Summary: We upheld a complaint from Miss X on behalf of her son Mr Y about the Council's handling of his special educational needs provision. The Council failed to secure some of the therapeutic support in Mr Y's plan. The Council agreed to apologise to Mr Y, make a payment to recognise his lost provision, and review its systems for checking provision is in place.

  • Suffolk County Council (20 011 531)

    Statement Upheld COVID-19 05-Apr-2022

    Summary: We upheld Mrs X's complaint about a lack of special educational needs provision for her son, Y. The Council failed to take steps to secure the provision Y needed. We also found fault with how the Council oversaw Y's annual review, and how it handled Mrs X's complaints. The Council agreed to take action to remedy the injustice to Mrs X and Y.

  • Staffordshire County Council (21 006 864)

    Statement Upheld COVID-19 30-Mar-2022

    Summary: Mrs Z complains about the way the Council dealt with her application and appeal for help with school transport for her 15-year-old son, and with suspension of the Temporary Vacant Seat scheme. The Council was at fault in dealing with her application. It has agreed a suitable remedy. We stopped investigating the issue of the suspension of the scheme as it does not directly affect Mrs Z's family now.

  • Staffordshire County Council (21 001 380)

    Statement Upheld COVID-19 27-Mar-2022

    Summary: Mrs B complained the Council failed to secure the provision in her daughter's Education, Health and Care plan since April 2020. Mrs B says her daughter lost provision and this affected her daughter's health. The Council was at fault for failing to secure provision and this caused Mrs B and her daughter injustice. The Council will make a financial payment to Mrs B to remedy this injustice.