Coventry City Council (25 021 691)

Statement Closed after initial enquiries Alternative provision 16-Jun-2026

Summary: We cannot investigate part of this complaint because it is about what happened in a school and the law prevents us from investigating such matters. We will not investigate part of this complaint about alternative education provision because there is insufficient evidence of fault in the Council’s actions.

London Borough of Newham (24 020 061)

Statement Upheld Alternative provision 15-Jun-2026

Summary: Ms X complained the Council delayed issuing an Education Health and Care Plan for her child and it failed to provide alternative education provision when they could not attend school. We found the Council at fault for failing to provide education and support for Ms X’s child. This fault caused Ms X’s child to miss out on educational provision and caused distress for Ms X. The Council has agreed to apologise and make a payment to repay Ms X’s reasonable costs and to recognise the injustice caused to her and her child.

Cornwall Council (25 008 849)

Statement Closed after initial enquiries Alternative provision 15-Jun-2026

Summary: We will not investigate this complaint about the Council’s decisions to refuse alternative provision and to refuse an Education, Health and Care Needs Assessment. We are unlikely to find fault with the former, and Miss X has used her right of appeal about the latter. We cannot investigate the school’s threat of attendance enforcement action.

Calderdale Metropolitan Borough Council (25 009 763)

Statement Upheld Alternative provision 15-Jun-2026

Summary: Miss X complained the Council failed to provide alternative education to two of her children when they were not attending school. We found the Council’s initial actions were taken without fault. However, we found the Council failed to review its decision when the children were taken off their school’s roll. We recommended an apology and a payment to reflect lost education.

Bournemouth, Christchurch and Poole Council (25 010 578)

Statement Upheld Alternative provision 15-Jun-2026

Summary: Mrs X complained about the Council’s failure to provide her daughter (Y) with suitable education and to ensure she received provision included in her Education Health and Care Plan. We found fault with the Council’s failure to decide whether it owed the alternative provision duty to Y and its failure to monitor any educational arrangements made by Y’s school. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make payments offered in its stage two complaint response.

Hampshire County Council (25 021 917)

Statement Closed after initial enquiries Alternative provision 15-Jun-2026

Summary: We will not investigate Miss X’s complaint about a Council’s decision not to provider alternative education as it is unlikely we would find fault in its decision. We cannot investigate if an Education Health and Care plan meets a child’s needs as she appealed to the Tribunal.

Cheshire West & Chester Council (25 020 405)

Statement Closed after initial enquiries Alternative provision 07-Jun-2026

Summary: We will not investigate this complaint about the Council failing to provide alternative provision for Miss X’s child because she has the right of appeal to the Special Educational Needs and Disability Tribunal, and it would have been reasonable for her to use this right.

City of Bradford Metropolitan District Council (25 031 560)

Statement Closed after initial enquiries Alternative provision 04-Jun-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to arrange alternative education provision for his two children and delayed assessing their special educational needs. This is because there is either insufficient evidence of fault, Mr X’s complaint is made late or because Mr X has used his right of appeal to a tribunal.

London Borough of Enfield (24 022 734)

Statement Upheld Alternative provision 04-Jun-2026

Summary: Mrs X complained the Council did not provide the provision set out in her child’s Education Health and Care Plan. She also complained the Council did not provide alternative education when her child’s school attendance reduced. Mrs X says this impacted her child’s education and wellbeing. We find no fault with the Council’s decision-making regarding alternative education. We find fault with the Council’s delay providing provision in the Plan which caused injustice. The Council will apologise to Mrs X and Y to remedy the injustice.

Lincolnshire County Council (25 006 364)

Statement Not upheld Alternative provision 04-Jun-2026

Summary: The Council arranged an alternative education for Y that met their needs and kept this provision under review. The Council issued Y’s Education, Health and Care Plan within the statutory timescales and secured the provision in the Plan when Y was well enough to participate. The Council was not at fault.