Recent statements in this category are shown below:
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Statement Closed after initial enquiries Alternative provision 06-Jul-2026
Summary:Mrs X complains about the Council’s handling of her child’s Education, Health and Care (EHC) plan. Mrs X says her child has not been given a suitable school place and the school named on her child’s EHC plan is not her or her child’s preference. She says the process to finalising her child’s EHC plan was delayed and the Council did not communicate effectively during the process. Mrs X says this has impacted her child’s development and has caused her and her child distress.
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Statement Closed after initial enquiries Alternative provision 05-Jul-2026
Summary: We will not investigate this complaint about alternative provision. This is because there’s insufficient evidence of fault to justify investigating.
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London Borough of Hackney (25 023 050)
Statement Closed after initial enquiries Alternative provision 03-Jul-2026
Summary: We will not investigate this complaint that the Council failed to make alternative educational provision for the complainant’s child while she was out of school. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Milton Keynes Council (25 012 421)
Statement Upheld Alternative provision 02-Jul-2026
Summary: Mr B complained that the Council in respect of his son C, failed to complete the annual review process and issue an amended final Education, Health and Care (EHC) Plan with a right of appeal. It also failed to consider its section 19 duty when C was not attending school. We have found fault in the actions of the Council. The Council has agreed to issue an EHC Plan, apologise to Mr B and C, and make a symbolic payment to them.
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Telford & Wrekin Council (25 011 090)
Statement Upheld Alternative provision 29-Jun-2026
Summary: Mrs X complained how the Council dealt with the safeguarding concerns she raised about her son’s school. She also complained about the conduct of the Council’s attendance support team. We find the Council was at fault for failing to document it had property considered its section 19 duties. This caused Mrs X uncertainty and frustration. The Council has agreed to apologise to Mrs X, make a payment to her and implement a service improvement.
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Kirklees Metropolitan Borough Council (25 008 198)
Statement Upheld Alternative provision 28-Jun-2026
Summary: Ms F complained about how the Council dealt with her child’s education when she was unable to attend school since 2022. Part of Ms F complaint was late, the Council accepted fault for this period and offered an appropriate remedy. We found some fault by the Council from Autumn 2024 to Summer 2025 for delayed complaints handling, some poor communication, and a failure to properly consider or evidence its decision making for Y’s reduced alternative provision for a school term. The Council will apologise and make payment to acknowledge the injustice this caused.
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Salford City Council (25 012 070)
Statement Upheld Alternative provision 28-Jun-2026
Summary: The Council was at fault for failing to properly consider whether to implement alternative educational provision when it became aware that Miss X’s child, Y was not attending school. This did not cause an injustice as the Council only became aware of the attendance issues in June 2025 and it would have been unable to arrange any alternative provision prior to the summer holidays.
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Suffolk County Council (25 013 265)
Statement Upheld Alternative provision 28-Jun-2026
Summary: Mrs B complained that the Council had failed to ensure the provision in her daughter, C’s Education, Health and Care Plan was in place and failed to ensure C received a full-time education when she was unable to attend school. Based on current evidence we have found some fault in the actions of the Council. The Council has agreed to apologise to Mrs B and C, make a symbolic payment and review its procedures for the future.
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Cambridgeshire County Council (25 013 261)
Statement Upheld Alternative provision 25-Jun-2026
Summary: The Council failed to provide a suitable alternative education to Mrs X’s child, Y, for one term. This included two weeks of missed Special Educational Needs (SEN) provision. The Council also delayed issuing Y’s final Education, Health and Care (EHC) Plan. The Council has agreed to apologise and make a payment to Mrs X to recognise the impact of the fault.
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Walsall Metropolitan Borough Council (25 007 571)
Statement Upheld Alternative provision 24-Jun-2026
Summary: Ms X complains there were failings in the way the Council dealt with the Education Health and Care Plan for Miss Y’s son, delayed making and paying a personal education budget and ensuring Miss Y’s son received the educational provision specified in his Education Health and Care Plan. We have found no evidence of fault in the way the Council considered these matters. We found fault as the Council delayed carrying out the annual review of the Education Health and Care Plan. But this fault did not cause Miss Y an injustice, so we have completed our investigation.