Wiltshire Council (25 001 217)

Statement Upheld Alternative provision 03-Nov-2025

Summary: Mrs X complained the Council failed to provide her son with education after they moved into the area. The Council was at fault. Mrs X’s son, who has special educational needs, was without education for three months and received part-time education for approximately five further months. The Council has agreed to take steps to remedy their personal injustice.

West Northamptonshire Council (25 007 343)

Statement Closed after initial enquiries Alternative provision 03-Nov-2025

Summary: We will not investigate Mr F’s complaint about his dealings with a Council Officer in connection with his son’s return to school because it is too late.

Milton Keynes Council (24 018 294)

Statement Upheld Alternative provision 30-Oct-2025

Summary: Mrs X complained the Council failed to provide alternative provision to her daughter when she could not attend school. We found the Council at fault for not properly considering its duties for alternative provision, causing frustration, distress and missed education. The Council has agreed to apologise, make a symbolic payment to recognise the injustice, and take action to prevent future recurrence of fault.

Bracknell Forest Council (24 013 981)

Statement Not upheld Alternative provision 29-Oct-2025

Summary: Mrs X complained the Council did not provide her daughter with appropriate alternative education when she became unable to attend school. We are satisfied the Council sufficiently considered its statutory duties and did not act with any fault. We do not uphold this complaint.

Surrey County Council (24 018 007)

Statement Upheld Alternative provision 29-Oct-2025

Summary: The Council failed to keep under review whether its duties to provide alternative education to a child out of school applied. This likely caused the child to miss around a term of alternative education. The Council has agreed to our recommendations for a personal remedy.

Essex County Council (24 004 328)

Statement Upheld Alternative provision 28-Oct-2025

Summary: Miss X complained about the Council’s failure to ensure her son (Y) received education and support included in his Education Health and Care Plan. We found fault with the Council in the way it carried out its alternative provision duty and reviewed Y’s Educational Health and Care Plan. The Council’s fault meant Y missed education and support he needed. It also caused significant distress to Miss X. The Council has agreed to apologise, arrange a meeting to check Y’s engagement with his post-16 education and make symbolic payments. The Council has previously agreed to improve its services.

North Northamptonshire Council (24 021 611)

Statement Upheld Alternative provision 27-Oct-2025

Summary: Miss B complained the Council failed to follow the statutory process for issuing an Education, Health and Care Plan for her son. We find the Council at fault for a delay in issuing the final Education, Health and Care Plan. This caused Miss B distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic payment to Miss B and complete service improvements to remedy the injustice caused.

Birmingham City Council (25 004 376)

Statement Closed after initial enquiries Alternative provision 27-Oct-2025

Summary: We will not investigate this complaint about the Council not providing alternative educational provision to Miss X’s child. This is because the injustice she claims stems from actions taken by the school, and there is not enough evidence of fault by the Council.

Liverpool City Council (24 019 799)

Statement Upheld Alternative provision 16-Oct-2025

Summary: The Council failed to implement alternative educational provision for Mr X’s child, Y after they stopped attending school. This was fault which caused Y to miss out on education. The Council has apologised and offered Mr X £7200 to remedy the injustice caused. We are satisfied with the Council’s actions. The Council was also at fault for its delayed complaint responses. It has agreed to apologise and pay Mr X £100 to remedy the injustice caused by this.

Worcestershire County Council (24 021 652)

Statement Upheld Alternative provision 16-Oct-2025

Summary: Mrs C complained the Council failed to provide education for her son, who has special educational needs, following his exclusion from school. We upheld the complaint finding for more than four months the Council made either no education provision, or inadequate provision for Mrs C’s son. This loss of provision was an injustice. The Council proposed action it would take to remedy the complaint, set out at the end of this statement. We agreed this would provide a fair outcome to the complaint and so completed our investigation.