Gloucestershire County Council (25 001 568)

Statement Not upheld Alternative provision 17-Feb-2026

Summary: Ms X complains the Council failed to provide alternative educational provision for her son Y when he could not attend school. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.

Oxfordshire County Council (25 003 169)

Statement Upheld Alternative provision 17-Feb-2026

Summary: Mrs X complained the Council failed to organise alternative provision for her daughter, Y, when Y could not attend school. She said the Council failed to ensure Y received the provision in the Education, Health and Care (EHC) Plan and failed to review the plan within the legal timescale. Mrs X said this distressed the family and Y missed education and plan provision. The Council was at fault. The Council did not ensure Y received education or EHC Plan provision for a term and a half. The Council did not review the plan within legal timescales. This frustrated Mrs X and Y missed education and EHC Plan provision. The Council agreed to apologise and make a financial payment.

Staffordshire County Council (24 021 692)

Statement Upheld Alternative provision 16-Feb-2026

Summary: The Council failed to properly review Y’s Education, Health and Care (EHC) Plan when they began struggling to attend school. It also failed to consider whether it should provide Y with a suitable alternative education and how it would secure the Special Educational Needs provision in Y’s EHC Plan. This caused Y to miss five terms of alternative provision and caused Miss X uncertainty, distress and time and trouble. The Council has agreed to apologise and make a payment to Miss X to recognise the impact if its failings.

Oxfordshire County Council (25 005 669)

Statement Upheld Alternative provision 16-Feb-2026

Summary: Mrs D complained that the Council failed to make alternative educational provision for her child while they were unable to attend school for illness or other reasons. The Council has accepted fault. This has caused Mrs D’s child to miss out on education for two terms. The Council has agreed to make a symbolic payment to Mrs D to remedy that injustice.

St Helens Metropolitan Borough Council (24 022 517)

Statement Upheld Alternative provision 13-Feb-2026

Summary: Miss X complained the Council failed to provide her daughter with a suitable education when she stopped attending school. We found fault in the Council’s communication with Miss X which caused her avoidable anxiety and frustration. The Council agreed to apologise and make a symbolic payment to Miss X.

Dorset Council (25 001 796)

Statement Upheld Alternative provision 13-Feb-2026

Summary: Mrs X complained the Council falsely claimed she removed her son, Y, from his school and the Council had not provided any alternative education because of this. Mrs X said this distressed her and Y has missed education. The Council was at fault. It did not provide Y with education for one and a half academic terms and provided wrong information in the complaint response. This frustrated Mrs X and Y missed education. The Council agreed apologise and make a financial payment.

Cheshire West & Chester Council (25 011 962)

Statement Upheld Alternative provision 13-Feb-2026

Summary: We will not investigate this complaint about the Council failing to provide alternative provision for a child who was not in school. The Council has already proposed a suitable remedy.

Cambridgeshire County Council (25 003 314)

Statement Upheld Alternative provision 12-Feb-2026

Summary: We found there was no fault in the Council’s decision to decline to provide alternative education to Miss X’s daughter under Section 19 of the Education Act. There was delay in the Council’s investigation, which represented fault by the Council. However, we found the delay did not cause injustice in itself.

London Borough of Wandsworth (25 003 817)

Statement Not upheld Alternative provision 11-Feb-2026

Summary: Mrs X complained the Council unlawfully removed her son Y from his school following a Tribunal decision about his Education, Health and Care Plan, failed to advocate for him to remain at the school, proposed an inadequate tuition package, had poor communication, made discriminatory assumptions about her religious views and breached data protection law. We cannot investigate the removal of Y from his school because she has started a judicial review about the Council’s decision, have found no fault regarding the tuition package, communication and discriminatory assumptions, and have decided to stop investigating the data protection complaint because the Information Commissioners Office is better placed to consider it.

London Borough of Lewisham (25 006 077)

Statement Closed after initial enquiries Alternative provision 06-Feb-2026

Summary: We will not investigate this complaint about the education the Council provided because it has offered a suitable remedy and it is reasonable for the complainant to use her right to appeal to the Tribunal.