Cambridgeshire County Council (25 025 286)

Statement Closed after initial enquiries Alternative provision 07-Sep-2026

Summary: We will not investigate this complaint about alternative provision because there is not enough evidence of fault to justify an investigation.

Surrey County Council (25 021 050)

Statement Closed after initial enquiries Alternative provision 06-Sep-2026

Summary: Mrs X complained her child remains out of education, and the Council has still failed to provide alternative provision, despite a previous investigation finding fault. We cannot investigate this complaint. This is because Mrs X used her right of appeal to the First-tier Tribunal (Special Educational Needs and Disability) and that takes it out of our jurisdiction to consider.

Kent County Council (25 022 954)

Statement Closed after initial enquiries Alternative provision 04-Sep-2026

Summary: We cannot investigate this complaint about the Council’s failure to make alternative educational provision for the complainant’s child. The complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability) means we cannot consider the substantive matter.

West Northamptonshire Council (25 025 821)

Statement Closed after initial enquiries Alternative provision 04-Sep-2026

Summary: We cannot investigate this complaint about the Council’s failure to make alternative educational and special educational provision for the complainant’s child. The complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability) prevents us from doing so.

Leeds City Council (26 013 581)

Statement Closed after initial enquiries Alternative provision 02-Sep-2026

Summary: We will not investigate Mrs X’s complaint about her child not receiving an education. It is unlikely we would find Council fault has caused this.

West Northamptonshire Council (25 025 325)

Statement Closed after initial enquiries Alternative provision 02-Sep-2026

Summary: We cannot investigate Miss X’s complaint about the Council’s refusal to name a suitable school place for her daughter in her Education, Health and Care Plan. This is because Miss X has used her right of appeal to the First-Tier Tribunal. We cannot investigate Miss X’s complaint about the Council’s refusal to provide alternative provision while her daughter was unable to attend school because Miss X has challenged its decision at court.

Oxfordshire County Council (25 017 825)

Statement Closed after initial enquiries Alternative provision 26-Aug-2026

Summary: Miss X complained about the Council’s failure to provide alternative education for her daughter when she was out of school. We will not investigate this complaint as the matters complained about are too closely linked to the appeal to the Special Educational Needs and Disabilities Tribunal.

West Berkshire Council (25 011 910)

Statement Upheld Alternative provision 25-Aug-2026

Summary: Ms X complained the Council failed to provide her son, Y, with alternative provision when he could not attend school. She also complained the Council relied on misleading school records and it wrongly pursued safeguarding referrals when the threshold was not met. We find the Council was at fault for its delay in responding to Ms X’s stage two complaint. However, this fault did not cause Ms X a significant injustice.

Cambridgeshire County Council (25 014 953)

Statement Upheld Alternative provision 23-Aug-2026

Summary: The Council was at fault for failing to ensure alternative provision was available to Child Y when they were permanently excluded, and again when their placement broke down. This meant Child Y was without education for significant periods of time. The Council has agreed to apologise and make financial payments in recognition of distress.

Kingston Upon Hull City Council (25 018 883)

Statement Upheld Alternative provision 23-Aug-2026

Summary: The Council was at fault for failing to properly consider if it needed to arrange alternative education for Mr X’s child, W, when they struggled to attend school. This caused Mr X avoidable uncertainty about whether, had the Council not been at fault, it would have arranged education for W. To remedy Mr X’s injustice, the Council will apologise and make a symbolic payment. The Council will also take action to prevent fault in future.