Telford & Wrekin Council (25 011 090)

Statement Upheld Alternative provision 29-Jun-2026

Summary: Mrs X complained how the Council dealt with the safeguarding concerns she raised about her son’s school. She also complained about the conduct of the Council’s attendance support team. We find the Council was at fault for failing to document it had property considered its section 19 duties. This caused Mrs X uncertainty and frustration. The Council has agreed to apologise to Mrs X, make a payment to her and implement a service improvement.

Kirklees Metropolitan Borough Council (25 008 198)

Statement Upheld Alternative provision 28-Jun-2026

Summary: Ms F complained about how the Council dealt with her child’s education when she was unable to attend school since 2022. Part of Ms F complaint was late, the Council accepted fault for this period and offered an appropriate remedy. We found some fault by the Council from Autumn 2024 to Summer 2025 for delayed complaints handling, some poor communication, and a failure to properly consider or evidence its decision making for Y’s reduced alternative provision for a school term. The Council will apologise and make payment to acknowledge the injustice this caused.

Salford City Council (25 012 070)

Statement Upheld Alternative provision 28-Jun-2026

Summary: The Council was at fault for failing to properly consider whether to implement alternative educational provision when it became aware that Miss X’s child, Y was not attending school. This did not cause an injustice as the Council only became aware of the attendance issues in June 2025 and it would have been unable to arrange any alternative provision prior to the summer holidays.

Suffolk County Council (25 013 265)

Statement Upheld Alternative provision 28-Jun-2026

Summary: Mrs B complained that the Council had failed to ensure the provision in her daughter, C’s Education, Health and Care Plan was in place and failed to ensure C received a full-time education when she was unable to attend school. Based on current evidence we have found some fault in the actions of the Council. The Council has agreed to apologise to Mrs B and C, make a symbolic payment and review its procedures for the future.

Cambridgeshire County Council (25 013 261)

Statement Upheld Alternative provision 25-Jun-2026

Summary: The Council failed to provide a suitable alternative education to Mrs X’s child, Y, for one term. This included two weeks of missed Special Educational Needs (SEN) provision. The Council also delayed issuing Y’s final Education, Health and Care (EHC) Plan. The Council has agreed to apologise and make a payment to Mrs X to recognise the impact of the fault.

Walsall Metropolitan Borough Council (25 007 571)

Statement Upheld Alternative provision 24-Jun-2026

Summary: Ms X complains there were failings in the way the Council dealt with the Education Health and Care Plan for Miss Y’s son, delayed making and paying a personal education budget and ensuring Miss Y’s son received the educational provision specified in his Education Health and Care Plan. We have found no evidence of fault in the way the Council considered these matters. We found fault as the Council delayed carrying out the annual review of the Education Health and Care Plan. But this fault did not cause Miss Y an injustice, so we have completed our investigation.

Suffolk County Council (25 021 829)

Statement Closed after initial enquiries Alternative provision 23-Jun-2026

Summary: We will not investigate Miss X’s complaint that the Council failed to secure a package of Alternative Provision for her child because the claimed injustice is not significant enough.

Norfolk County Council (25 009 615)

Statement Not upheld Alternative provision 21-Jun-2026

Summary: Ms X complained the Council failed to secure suitable education for Y, meaning he is behind where he should be in his learning. We do not find fault with the steps the Council took to secure education for Y.

Shropshire Council (25 007 360)

Statement Upheld Alternative provision 18-Jun-2026

Summary: Mrs X complained the Council failed to provide education for her child Y, when she was unable to attend school and delayed completing an Education, Health and Care Needs Assessment. We found fault by the Council on both matters. The Council has agreed to apologise to Mrs X and Y and make a payment to recognise the injustice caused to them.

Coventry City Council (25 021 691)

Statement Closed after initial enquiries Alternative provision 16-Jun-2026

Summary: We cannot investigate part of this complaint because it is about what happened in a school and the law prevents us from investigating such matters. We will not investigate part of this complaint about alternative education provision because there is insufficient evidence of fault in the Council’s actions.