Somerset Council (25 025 919)

Statement Closed after initial enquiries Alternative provision 15-Sep-2026

Summary: We will not investigate Mr X’s complaint about an alleged failure to provide alternative education provision for his child. There is insufficient evidence of fault to warrant an investigation.

Somerset Council (25 024 946)

Statement Closed after initial enquiries Alternative provision 14-Sep-2026

Summary: We cannot investigate this complaint about the Council’s failure to arrange suitable educational provision when Mrs X’s child became unable to attend school. This is because this complaint overlaps with Mrs X’s appeal to a tribunal about her child’s Education, Health and Care Plan. The law says we cannot investigate any matter connected to an appeal made to a tribunal.

Lancashire County Council (25 012 761)

Statement Upheld Alternative provision 13-Sep-2026

Summary: Mr X complained the Council failed to provide access to suitable, full-time education when his son, Y, was permanently excluded from school in March 2024. We find the Council at fault for failing to consider its section 42 duty to provide Y with the special educational provision set out in his EHC Plan. This caused Y to miss out on approximately four and a half terms of special educational provision and caused distress, frustration and uncertainty for Y and his family. The council has agreed to apologise and make a symbolic payment to Mr X to remedy the injustice caused.

Worcestershire County Council (25 025 845)

Statement Closed after initial enquiries Alternative provision 13-Sep-2026

Summary: We will not investigate Ms X’s complaint about alternative educational provision for her child, Y. There is not enough evidence of fault in the Council’s actions to warrant an investigation.

Cambridgeshire County Council (26 001 245)

Statement Upheld Alternative provision 13-Sep-2026

Summary: We will not investigate Ms X’s complaint about delay by the Council making alternative arrangements for her daughter’s education because there is nothing we could add to the Council’s response.

Hertfordshire County Council (25 025 367)

Statement Closed after initial enquiries Alternative provision 10-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision not to provide alternative education as it is unlikely we would find fault in its decision.

Cheshire West & Chester Council (25 016 148)

Statement Not upheld Alternative provision 09-Sep-2026

Summary: The Council was not at fault for deciding it did not owe a section 19 duty to secure suitable alternative education for Ms X’s child Y when they stopped attending school in December 2024.

Cambridgeshire County Council (25 025 286)

Statement Closed after initial enquiries Alternative provision 07-Sep-2026

Summary: We will not investigate this complaint about alternative provision because there is not enough evidence of fault to justify an investigation.

Surrey County Council (25 021 050)

Statement Closed after initial enquiries Alternative provision 06-Sep-2026

Summary: Mrs X complained her child remains out of education, and the Council has still failed to provide alternative provision, despite a previous investigation finding fault. We cannot investigate this complaint. This is because Mrs X used her right of appeal to the First-tier Tribunal (Special Educational Needs and Disability) and that takes it out of our jurisdiction to consider.

Kent County Council (25 022 954)

Statement Closed after initial enquiries Alternative provision 04-Sep-2026

Summary: We cannot investigate this complaint about the Council’s failure to make alternative educational provision for the complainant’s child. The complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability) means we cannot consider the substantive matter.