Recent statements in this category are shown below:
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Oldham Metropolitan Borough Council (25 012 641)
Statement Upheld Alternative provision 20-Jul-2026
Summary: The Council was at fault in delaying in issuing an Education, Health and Care Plan for child Y. It was also at fault for failing to arrange suitable alternative educational provision for Y. The Council’s handling of Mr X’s complaint was poor. The Council’s faults caused Y lost educational provision, and caused Mr X uncertainty, frustration, put him to time and trouble and delayed his appeal rights. The Council agreed to apologise and make payments to Mr X to remedy the injustice caused by its faults. It has also agreed recommendations to improve its services.
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Statement Upheld Alternative provision 19-Jul-2026
Summary: Mrs Y complained about the way the Council dealt with her child Z’s educational and special educational needs provision. We have found fault, causing injustice, by the Council with its failures to: properly consider Mrs Y’s transport request in 2024; and complete the 2024 annual review within the statutory timescale. We have not found fault with the educational provision made for Z from 2024. The Council has agreed to remedy the injustice by apologising and making a payment to recognise the upset caused.
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Devon County Council (25 019 367)
Statement Closed after initial enquiries Alternative provision 19-Jul-2026
Summary: We will not investigate this complaint that the Council has failed to make alternative and special educational provision for the complainant’s child. This is because there is insufficient evidence of fault on the Council’s part, and the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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London Borough of Haringey (25 001 875)
Statement Upheld Alternative provision 13-Jul-2026
Summary: Mrs X complained the Council failed to secure suitable educational provision for her son, Y. We found the Council at fault for failing to secure suitable education for a significant period after becoming aware he was no longer receiving home education. There were also delays in securing special educational provision, poor communication, and delays in responding to Mrs X's complaint. This caused Y to miss a significant amount of education, and caused Mrs X avoidable distress, frustration and uncertainty. The Council will apologise, make a symbolic payment, and remind staff of its duties to secure suitable education for children not attending school.
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Central Bedfordshire Council (25 011 524)
Statement Not upheld Alternative provision 12-Jul-2026
Summary: We have found no fault with how the Council secured the provision in Miss X’s son’s Education Health Care Plan. Y did not receive all the provision, but this was not due to fault by the Council.
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Statement Closed after initial enquiries Alternative provision 10-Jul-2026
Summary: We will not investigate this complaint that the Council failed to make alternative educational provision for the complainant’s child while she was unable to attend school. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
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Solihull Metropolitan Borough Council (25 015 250)
Statement Upheld Alternative provision 09-Jul-2026
Summary: Miss X complained that the Council failed to provide an education to her daughter when she was unable to access school and failed to ensure she received the provision set out in her Education, Health and Care plan. She said this impacted on her daughter’s mental wellbeing. We have found the Council was at fault. The Council has agreed to take steps to remedy the injustice.
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Statement Closed after initial enquiries Alternative provision 05-Jul-2026
Summary: We will not investigate this complaint about alternative provision. This is because there’s insufficient evidence of fault to justify investigating.
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London Borough of Hackney (25 023 050)
Statement Closed after initial enquiries Alternative provision 03-Jul-2026
Summary: We will not investigate this complaint that the Council failed to make alternative educational provision for the complainant’s child while she was out of school. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Milton Keynes Council (25 012 421)
Statement Upheld Alternative provision 02-Jul-2026
Summary: Mr B complained that the Council in respect of his son C, failed to complete the annual review process and issue an amended final Education, Health and Care (EHC) Plan with a right of appeal. It also failed to consider its section 19 duty when C was not attending school. We have found fault in the actions of the Council. The Council has agreed to issue an EHC Plan, apologise to Mr B and C, and make a symbolic payment to them.