Essex County Council (25 004 905)

Statement Upheld Alternative provision 24-Mar-2026

Summary: We have found the Council at fault for its poor communication about the alternative provision available to Mrs X’s son. We also found fault with the Council for delays during the post-16 annual review process. This fault caused avoidable distress to Mrs X and her son. The Council has agreed apologise and make a symbolic payment.

Kirklees Metropolitan Borough Council (24 021 816)

Statement Upheld Alternative provision 24-Mar-2026

Summary: The Council was at fault for not considering if it owed a section 19 duty to secure suitable alternative education for Miss X’s child (Y) after they stopped attending school. The Council has agreed to apologise and make a symbolic payment to remedy the distress, frustration and uncertainty caused.

Warwickshire County Council (25 008 068)

Statement Closed after initial enquiries Alternative provision 23-Mar-2026

Summary: We will not investigate this complaint about an unsuccessful appeal for a school place and about alternative educational provision because we are unlikely to find fault in the Council’s actions to warrant us investigating.

Gloucestershire County Council (25 017 336)

Statement Closed after initial enquiries Alternative provision 23-Mar-2026

Summary: We will not investigate this complaint about alternative educational provision for Miss X’s child from May to July 2025. There is not enough evidence of fault by the Council to warrant our further involvement.

Wiltshire Council (25 016 283)

Statement Closed after initial enquiries Alternative provision 20-Mar-2026

Summary: We will not investigate this complaint about the Council’s refusal to put in place alternative educational provision for her son when he was unable to attend school due to anxiety. This is because there is not enough evidence of fault by the Council.

Cornwall Council (25 004 965)

Statement Upheld Alternative provision 19-Mar-2026

Summary: We have found the Council at fault for failing to make a Section 19 decision. This caused Mrs X avoidable distress and meant that her son, Y missed out on suitable education. The Council has agreed to remedy this injustice.

Lincolnshire County Council (25 014 906)

Statement Closed after initial enquiries Alternative provision 18-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of a child’s special educational needs and its failure to provide alternative educational provision. This is because there is not enough evidence of fault to warrant an investigation.

Manchester City Council (25 015 241)

Statement Closed after initial enquiries Alternative provision 17-Mar-2026

Summary: We will not investigate this complaint about the Council failing to arrange alternative provison for Y because there is insufficient evidence of fault and the injustice is not significant enough to warrant an investigation.

Hertfordshire County Council (25 004 260)

Statement Upheld Alternative provision 17-Mar-2026

Summary: There was fault by the Council. There was poor communication and delay when dealing with an education personal budget request. The Council also failed to ensure that a child received the provision in Section F of an Education, Health and Care Plan after the school had told officers that the child was not receiving all the provision. An apology and a symbolic payment remedies the injustice.

Essex County Council (25 006 242)

Statement Upheld Alternative provision 13-Mar-2026

Summary: There was fault by the Council. There was significant delay sending a final Education, Health and Care Plan after an annual review. A child, Y, received no educational provision after she was removed from the school roll. An apology, symbolic payment and review of procedures remedies the injustice to the family.