Recent statements in this category are shown below:
Statement Not upheld Alternative provision 30-Jan-2019
Summary: Ms X complained that the Council failed to provide suitable education for her daughter when she was permanently excluded from school. The Ombudsman has not found that the Council was at fault as it made offers of education through its alternative provision service which Ms X and her daughter did not take up.
Statement Upheld Alternative provision 14-Jan-2019
Summary: Miss Y complains that the Council failed in its duty to provide suitable education for her son, X, after she moved into its area. The Ombudsman finds the Council is responsible for some delay in finding a placement for X, and it will remedy the injustice this caused with a payment of £375.
Statement Upheld Alternative provision 14-Dec-2018
Summary: the Council should have made alternative arrangements for B's education following a referral by his school in December 2017. The Council has agreed to make a payment for the education B missed.
Statement Upheld Alternative provision 05-Dec-2018
Summary: The complainant alleges that the Council failed to provide appropriate alternative education for her son who was unable to attend school for medical reasons. The Ombudsman has found fault in that there was an unreasonable delay by the Council in making a referral to its Health Needs Team. As a result, the complainant's son has missed out on suitable alternative education at a key stage in his school career. The Council has agreed the Ombudsman's recommended actions to resolve the complaint and it will clarify its policy for children unable to attend school for medical reasons.
Statement Upheld Alternative provision 19-Oct-2018
Summary: Mrs M complained the Council had failed to put in place alternative educational provision when her son was out of school. There is evidence of fault and the Council has been asked to apologise, make a payment and change its procedures.
Statement Upheld Alternative provision 16-Oct-2018
Summary: Mrs X complained that the Council failed to ensure her son received any education for over six months when he was medically unfit to attend school and had an Education Health and Care Plan. The Council failed to take proper action to ensure he received an education for part of the period. It has agreed a suitable remedy.
Statement Not upheld Alternative provision 08-Oct-2018
Summary: Mr F objects to the Council's enquiries about his daughter, D's education. He believes he provided sufficient evidence she receives a suitable education. He considers the Council's threat of prosecution was unjustified. There is no fault in the Council's actions. The Ombudsman cannot question decisions taken without fault.
Statement Upheld Alternative provision 13-Sep-2018
Summary: Mr and Mrs X complain the Council have failed to provide alternative education for their child, Y, who was unable to attend school for health reasons. The Council was at fault for the way it dealt with the provision of alternative education for Y. The Council agreed to apologise to Mr and Mrs X and pay them £800 to use for the benefit of Y's education.
Statement Upheld Alternative provision 07-Sep-2018
Summary: Mr A complains the Council has failed to provide his son, C with any form of education since they moved to the area in December 2017. He also complains about the way it handled his complaint about this matter. The Ombudsman has found the Council was at fault and did not make any educational provision for C despite its statutory duty to do so. It was also at fault for the way it conducted the In Year Fair Access Panel process and the way it handled the complaint. The Council has agreed to make a payment to C to acknowledge the loss of provision and injustice he was caused, and payments to Mr A and his partner to recognise the inconvenience and distress they were caused, as well as their time and trouble in making this complaint.
Statement Upheld Alternative provision 06-Sep-2018
Summary: Ms X complains the Council has failed to provide suitable education for her daughter since October 2016. The Council was aware Y was missing education but failed to make arrangements for a suitable education. The Council also delayed in satisfying itself that Ms X was ensuring Y received an education. These failings amount to fault causing an injustice. The Council has agreed to remedy this injustice.