Recent statements in this category are shown below:
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Nottinghamshire County Council (23 018 372)
Statement Closed after initial enquiries Alternative provision 23-Mar-2024
Summary: We will not investigate this complaint about the Council’s failure to make alternative provision for the complainant’s son while he has been unable to attend school. This is because the complaint has been upheld by the Council and further investigation would not lead to a different outcome.
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Devon County Council (23 017 892)
Statement Closed after initial enquiries Alternative provision 22-Mar-2024
Summary: We will not investigate this complaint about alternative educational provision for Miss X’s child. We have previously considered matters up to August 2023, at which point Miss X had a right to appeal to the Special Educational Needs and Disability Tribunal it would have been reasonable to use. The Council could therefore regard the child’s absence from school from then on as unauthorised and it had no duty to consider any request for a further assessment of the child’s needs for six months.
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Statement Upheld Alternative provision 20-Mar-2024
Summary: Mrs X complains the Council failed to provide alternative education provision for Child J, despite being aware he was not receiving a suitable education. Mrs X also complains the Council did not secure provision for Child J, leading her to incur costs to do so, and delayed issuing Child J’s Education, Health and Care (EHC) Plan. We have found the Council at fault for failing to respond to an annual review and for delays in issuing Child J’s EHC Plan. We have found the Council did not properly consider its duty to provide alternative provision to Child J. We have also found faults in complaint handling. These faults caused an injustice to Mrs X and Child J. We have made recommendations to remedy this injustice.
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Kent County Council (22 012 872)
Statement Upheld Alternative provision 18-Mar-2024
Summary: Mrs X complained the Council failed to ensure her son, Y, received alternative tuition from April 2022 to July 2022. Mrs X also complained the Council failed to ensure Y received education when the tutor went on holiday for two weeks in May 2022 and a week in June 2022. Mrs X said Y missed out on education. There was fault in the way the Council did not ensure Y received any education for the three weeks detailed and did not follow its complaint process. Mrs X was frustrated by the Council’s actions and was put to time and trouble to complain. Y missed out on education. The Council has agreed to apologise and make a financial payment.
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Statement Upheld Alternative provision 15-Mar-2024
Summary: The Council failed to ensure Y received a suitable education when he was unable to attend school. The Council has agreed to remedy the injustice this caused.
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Walsall Metropolitan Borough Council (22 012 545)
Statement Upheld Alternative provision 15-Mar-2024
Summary: Ms X complained about how the Council dealt with her child, Y’s, Education, Health and Care Plan annual review. There were faults by the Council with its delays in dealing with Y’s annual review and with issuing her final Plan. The Council was also at fault for its delays in dealing with Ms X’s complaint. This caused injustice to Ms X. The Council will take action to remedy the injustice caused.
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Surrey County Council (23 007 307)
Statement Upheld Alternative provision 12-Mar-2024
Summary: Mrs X complains the Council failed to provide her daughter Y with suitable alternative education from November 2021 until July 2022. We find fault with the Council for delay in issuing the Education, Health and Care Plan and for failing to arrange alternative provision for Y, causing Mrs X frustration and distress. We have agreed a financial remedy for the injustice.
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Surrey County Council (23 003 624)
Statement Not upheld Alternative provision 08-Mar-2024
Summary: Mrs M complains the Council failed to make alternative arrangements for her daughter G’s education when she became unable to attend school in September 2021. Mrs M’s appeal to the SEND Tribunal limits the scope of my investigation. For the short period of Mrs M’s complaint I have been able to investigate, there was no fault by the Council.
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Worcestershire County Council (23 016 330)
Statement Closed after initial enquiries Alternative provision 07-Mar-2024
Summary: We will not investigate Mrs X’s complaint about a short delay in providing alternative education provision as there is no worthwhile outcome achievable. And we cannot investigate the education provided by a school.
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Bournemouth, Christchurch and Poole Council (23 004 502)
Statement Upheld Alternative provision 07-Mar-2024
Summary: Mrs X complained that the Council failed to provide appropriate education for her son, who has an Education, Health and Care Plan. We find fault by the Council causing an injustice. We have recommended ways to remedy this, which the Council has accepted.