Recent statements in this category are shown below:
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Statement Not upheld Alternative provision 02-Jun-2026
Summary: The Council was not at fault for the alternative education Miss X’s child received when they were not able to attend school.
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City of Bradford Metropolitan District Council (25 010 459)
Statement Upheld Alternative provision 01-Jun-2026
Summary: Mr X complained on behalf of his daughter, Miss Y, that the Council failed to issue her with its decision not to provide an Education, Health and Care Plan. Mr X also complained the Council failed to take appropriate steps to ensure Miss Y had access to education while she was unable to attend an educational setting. Mr X says the Council’s actions negatively impacted Miss Y’s mental health and academic progress and placed a financial strain on the family. We found some fault by the Council. The Council has agreed to provide an apology and a financial remedy.
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Oxfordshire County Council (25 008 055)
Statement Upheld Alternative provision 31-May-2026
Summary: Mrs X complains the Council did not deal properly with her son Y’s education, causing him to miss educational provision. The Council is at fault because it did not properly consider s19 alternative education provision. Y suffered missed education provision. The Council should apologise to Mrs X, repay costs of tuition and make a symbolic payment in respect of missed educational provision.
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Lancashire County Council (25 011 135)
Statement Upheld Alternative provision 31-May-2026
Summary: Mr X complained the Council delayed completing his child’s Education, Health and Care (EHC) needs assessment and failed to provide full-time education while his child was out of school. We find the Council at fault for a significant delay in issuing the EHC Plan, failing to properly consider and communicate its section 19 duty, and poor complaint handling. These faults resulted in missed educational provision and created uncertainty, as well as avoidable time and trouble for Mr X. The Council has agreed to apologise, make a payment to Mr X and take steps to improve its processes for alternative provision and complaint handling.
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North Northamptonshire Council (25 009 724)
Statement Upheld Alternative provision 26-May-2026
Summary: The Council delayed issuing Y’s final Education, Health and Care Plan following an annual review and there were faults in its communication with Ms X. The Council has agreed to apologise and make a payment to acknowledge the frustration and delayed right of appeal this caused. There was no fault in the way it reached the decision not to provide alternative provision when Y was out of school between April and September 2025.
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South Gloucestershire Council (24 004 970)
Statement Upheld Alternative provision 21-May-2026
Summary: Ms X complained about how the Council secured alternative provision for Y while he was out of school and delays in securing provision set out in his Education, Health and Care Plan. The Council was at fault for delay, causing uncertainty. The Council has agreed to apologise and make payment to recognise the injustice caused.
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Statement Upheld Alternative provision 21-May-2026
Summary: Mr X complained about the Council’s failure to provide his son (Y) with a suitable education and support for his special educational needs when he moved into the area. We found the Council to be at fault. This meant Y was out of education for two terms, affecting Y’s development and well-being, as well as causing Mr X distress and frustration. To remedy this injustice, the Council agreed to apologise and made a symbolic payment.
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Stoke-on-Trent City Council (25 011 581)
Statement Not upheld Alternative provision 18-May-2026
Summary: Miss X complained about the way the Council dealt with her elective home education request. We found no fault in the actions of the Council.
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Central Bedfordshire Council (25 002 584)
Statement Upheld Alternative provision 17-May-2026
Summary: We have found fault by the Council in failing to arrange suitable education for Y, failing to secure the provision in her EHC Plan, and in delays in securing a new placement and issuing an amended EHC Plan. These faults caused Y a significant loss of education. The Council has accepted our recommendations.
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Hertfordshire County Council (25 017 291)
Statement Closed after initial enquiries Alternative provision 14-May-2026
Summary: We cannot investigate this complaint about the Council’s failure to arrange alternative provision and any related matters because the complainant has issued judicial review proceedings against the Council.