Leicestershire County Council (25 018 879)

Statement Upheld Alternative provision 11-Aug-2026

Summary: The Council was at fault for failing to provide Miss X’s child Y with a suitable education after they stopped attending school in February 2025. The Council has agreed to make a payment to remedy the injustice caused by the loss of education.

London Borough of Lewisham (25 020 648)

Statement Closed after initial enquiries Alternative provision 10-Aug-2026

Summary: We cannot investigate whether the Council should have provided alternative education to Miss X’s child from the date it issued a notice saying it would not amend the Education Health and Care Plan. Any missed education before then is not of a long enough period to justify an investigation.

Cheshire West & Chester Council (26 011 531)

Statement Closed after initial enquiries Alternative provision 10-Aug-2026

Summary: We cannot investigate this complaint that the Council failed to provide suitable full-time education provision for X’s child. This is because X the matter is subject to court proceedings.

Hertfordshire County Council (25 013 006)

Statement Upheld Alternative provision 09-Aug-2026

Summary: We found there was delay in dealing with Miss X’s request for an Education Health and Care Plan for Y and issues with communication about the process. We also found the Council had failed to properly consider its Section 19 duty to provide an education. We recommended an apology and a payment to recognise the impact of the fault we identified.

Bournemouth, Christchurch and Poole Council (25 024 627)

Statement Closed after initial enquiries Alternative provision 07-Aug-2026

Summary: We will not investigate this complaint about the Council’s refusal to make alternative educational provision for the complainant’s son. There is insufficient evidence of fault on the Council’s part to warrant our intervention.

Dorset Council (25 009 897)

Statement Upheld Alternative provision 06-Aug-2026

Summary: Mrs X complained the Council failed to provide her daughter with appropriate alternative provision when she stopped attending school. We find the Council was at fault for failing to document it properly considered the type of alternative provision that would be suitable for Mrs X’s daughter. The Council has agreed to apologise to Mrs X and make a payment to her.

London Borough of Sutton (25 023 277)

Statement Closed after initial enquiries Alternative provision 05-Aug-2026

Summary: We will not investigate Ms X’s complaint. There is not enough evidence of fault in the Council’s decision not to provide education when Ms X’s child was out of school to warrant further investigation.

Nottinghamshire County Council (25 012 152)

Statement Upheld Alternative provision 03-Aug-2026

Summary: Mrs C complained the Council failed to provide her daughter (X) with a suitable education or alternative provision when she was unable to attend her school placement. We found fault by the Council for causing a short delay in arranging educational provision in June 2025 and to properly consider increasing its offer in September 2025 when X was engaging with the limited provision available. We found no fault in how the Council handled X’s education prior to June 2025. The Council will apologise and make payment to Mrs C to acknowledge to injustice it faults caused them.

Walsall Metropolitan Borough Council (25 003 617)

Statement Upheld Alternative provision 02-Aug-2026

Summary: The Council was not initially at fault for efforts it made to deliver education to Mrs X’s daughter after she stopped attending school. However, it was at fault for a subsequent delay in arranging tuition. This meant Mrs X’s daughter missed out on at least some education for a two-month period. The Council has agreed to make a symbolic payment to recognise her injustice.

London Borough of Bromley (25 012 498)

Statement Upheld Alternative provision 29-Jul-2026

Summary: The Council was at fault for not reviewing the suitability of the alternative provision in place for Miss X’s child, Y. The Council was at fault for the delay in carrying out an annual review of Y’s Education, Health and Care (EHC) Plan and for missing the phase transfer deadline. The Council has agreed to apologise and make a payment to remedy the injustice caused to Miss X.