Recent statements in this category are shown below:
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London Borough of Haringey (25 001 875)
Statement Upheld Alternative provision 13-Jul-2026
Summary: Mrs X complained the Council failed to secure suitable educational provision for her son, Y. We found the Council at fault for failing to secure suitable education for a significant period after becoming aware he was no longer receiving home education. There were also delays in securing special educational provision, poor communication, and delays in responding to Mrs X's complaint. This caused Y to miss a significant amount of education, and caused Mrs X avoidable distress, frustration and uncertainty. The Council will apologise, make a symbolic payment, and remind staff of its duties to secure suitable education for children not attending school.
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Central Bedfordshire Council (25 011 524)
Statement Not upheld Alternative provision 12-Jul-2026
Summary: We have found no fault with how the Council secured the provision in Miss X’s son’s Education Health Care Plan. Y did not receive all the provision, but this was not due to fault by the Council.
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Statement Closed after initial enquiries Alternative provision 10-Jul-2026
Summary: We will not investigate this complaint that the Council failed to make alternative educational provision for the complainant’s child while she was unable to attend school. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
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Solihull Metropolitan Borough Council (25 015 250)
Statement Upheld Alternative provision 09-Jul-2026
Summary: Miss X complained that the Council failed to provide an education to her daughter when she was unable to access school and failed to ensure she received the provision set out in her Education, Health and Care plan. She said this impacted on her daughter’s mental wellbeing. We have found the Council was at fault. The Council has agreed to take steps to remedy the injustice.
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Statement Closed after initial enquiries Alternative provision 05-Jul-2026
Summary: We will not investigate this complaint about alternative provision. This is because there’s insufficient evidence of fault to justify investigating.
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London Borough of Hackney (25 023 050)
Statement Closed after initial enquiries Alternative provision 03-Jul-2026
Summary: We will not investigate this complaint that the Council failed to make alternative educational provision for the complainant’s child while she was out of school. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Milton Keynes Council (25 012 421)
Statement Upheld Alternative provision 02-Jul-2026
Summary: Mr B complained that the Council in respect of his son C, failed to complete the annual review process and issue an amended final Education, Health and Care (EHC) Plan with a right of appeal. It also failed to consider its section 19 duty when C was not attending school. We have found fault in the actions of the Council. The Council has agreed to issue an EHC Plan, apologise to Mr B and C, and make a symbolic payment to them.
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Telford & Wrekin Council (25 011 090)
Statement Upheld Alternative provision 29-Jun-2026
Summary: Mrs X complained how the Council dealt with the safeguarding concerns she raised about her son’s school. She also complained about the conduct of the Council’s attendance support team. We find the Council was at fault for failing to document it had property considered its section 19 duties. This caused Mrs X uncertainty and frustration. The Council has agreed to apologise to Mrs X, make a payment to her and implement a service improvement.
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Kirklees Metropolitan Borough Council (25 008 198)
Statement Upheld Alternative provision 28-Jun-2026
Summary: Ms F complained about how the Council dealt with her child’s education when she was unable to attend school since 2022. Part of Ms F complaint was late, the Council accepted fault for this period and offered an appropriate remedy. We found some fault by the Council from Autumn 2024 to Summer 2025 for delayed complaints handling, some poor communication, and a failure to properly consider or evidence its decision making for Y’s reduced alternative provision for a school term. The Council will apologise and make payment to acknowledge the injustice this caused.
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Salford City Council (25 012 070)
Statement Upheld Alternative provision 28-Jun-2026
Summary: The Council was at fault for failing to properly consider whether to implement alternative educational provision when it became aware that Miss X’s child, Y was not attending school. This did not cause an injustice as the Council only became aware of the attendance issues in June 2025 and it would have been unable to arrange any alternative provision prior to the summer holidays.