Cheshire East Council (25 017 164)

Statement Closed after initial enquiries Alternative provision 30-Mar-2026

Summary: We will not investigate this complaint about the Council’s failure to provide suitable education for the complainant’s child when they were out of school. This is because the complainant has used their right of appeal to the tribunal and we are prevented from investigating matters that closely relate to an appeal.

Bristol City Council (25 017 621)

Statement Closed after initial enquiries Alternative provision 28-Mar-2026

Summary: We will not investigate this complaint that the Council has failed to make suitable educational provision for the complainant’s daughter. There is insufficient evidence of fault on the Council’s part to warrant our intervention.

Solihull Metropolitan Borough Council (25 002 943)

Statement Upheld Alternative provision 27-Mar-2026

Summary: Ms Z complained on behalf of Mr and Ms X about how the Council handled their child’s, Y, Education, Health and Care Plan, its failure to provide Y with full-time alternative provision and with the full provision set out in her Plan. There was fault by the Council which caused injustice to Mr and Mrs X. The Council will take action to remedy the injustice caused.

Bristol City Council (25 005 256)

Statement Closed after initial enquiries Alternative provision 25-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council failing to provide alternative education for her child, because there is insufficient evidence of fault.

City of Bradford Metropolitan District Council (25 015 767)

Statement Closed after initial enquiries Alternative provision 25-Mar-2026

Summary: We will not investigate Ms M’s complaint about her son’s education because it is late. There is nothing we could add to the Council’s response for the short period of time we could investigate, and no worthwhile outcome achievable.

Essex County Council (25 004 905)

Statement Upheld Alternative provision 24-Mar-2026

Summary: We have found the Council at fault for its poor communication about the alternative provision available to Mrs X’s son. We also found fault with the Council for delays during the post-16 annual review process. This fault caused avoidable distress to Mrs X and her son. The Council has agreed apologise and make a symbolic payment.

Kirklees Metropolitan Borough Council (24 021 816)

Statement Upheld Alternative provision 24-Mar-2026

Summary: The Council was at fault for not considering if it owed a section 19 duty to secure suitable alternative education for Miss X’s child (Y) after they stopped attending school. The Council has agreed to apologise and make a symbolic payment to remedy the distress, frustration and uncertainty caused.

Warwickshire County Council (25 008 068)

Statement Closed after initial enquiries Alternative provision 23-Mar-2026

Summary: We will not investigate this complaint about an unsuccessful appeal for a school place and about alternative educational provision because we are unlikely to find fault in the Council’s actions to warrant us investigating.

Gloucestershire County Council (25 017 336)

Statement Closed after initial enquiries Alternative provision 23-Mar-2026

Summary: We will not investigate this complaint about alternative educational provision for Miss X’s child from May to July 2025. There is not enough evidence of fault by the Council to warrant our further involvement.

Wiltshire Council (25 016 283)

Statement Closed after initial enquiries Alternative provision 20-Mar-2026

Summary: We will not investigate this complaint about the Council’s refusal to put in place alternative educational provision for her son when he was unable to attend school due to anxiety. This is because there is not enough evidence of fault by the Council.