Decision search
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Statement Upheld Alternative provision 11-Jun-2025
Summary: Mrs X complains the Council has not dealt with her daughter Y’s education properly and she has missed educational opportunity. The Council delayed considering whether it should make alternative education provision for Y. Y suffered delay and the loss of educational opportunity. The Council should apologise and pay Mrs X £1500.
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Surrey County Council (24 015 469)
Statement Upheld Special educational needs 11-Jun-2025
Summary: Mr X complained that the Council unfairly restricted communication with him. The Council accepts it did not follow the correct process when it did this. We found the Council at fault. The Council has apologised and lifted the restrictions in response to Mr X's complaint. It has also agreed to carry out some service improvements.
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Birmingham City Council (24 016 565)
Statement Upheld Allocations 11-Jun-2025
Summary: Miss X complained that the Council kept closing Mr B’s housing applications. We find that the Council closed Mr B’s applications without allowing him to explain why he could not provide the documents it was requesting to support his application. Then, after it was aware of his circumstances, it again requested evidence he was unable to provide. These failings caused Miss X and Mr B frustration. However, there was no fault in the way the Council decided that Mr B did not qualify to join the Council’s housing register. The Council has agreed to apologise to Mr B and Miss X and to make service improvements.
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Statement Closed after initial enquiries Homelessness 11-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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London Borough of Wandsworth (24 017 501)
Statement Closed after initial enquiries Special educational needs 11-Jun-2025
Summary: We found Mr Y’s complaint about the Council failing to pay the independent school where he works a fee increase for two children with Education, Health and Care plans, was not within our jurisdiction. This was because the school could seek a legal remedy through the courts.
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Hertfordshire County Council (24 018 312)
Statement Closed after initial enquiries Safeguarding 11-Jun-2025
Summary: We will not investigate Mr and Mrs X’s complaint about adult safeguarding involving their son, Mr Y. We could not add to the investigations and responses the Council has already provided. We also cannot achieve the outcome Mr and Mrs X want.
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Folkestone & Hythe District Council (24 018 717)
Statement Closed after initial enquiries Allocations 11-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. He has a right of review about the suitability of the accommodation offered and it is reasonable for him to use it. If he is dissatisfied with the outcome of the review, he can appeal to the county court.
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West Northamptonshire Council (24 020 277)
Statement Upheld Charging 11-Jun-2025
Summary: We have upheld Mr and Mrs X’s complaint about a delay in the Council reimbursing care charges to their adult son, Mr Z. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Durham County Council (24 021 091)
Statement Upheld Charging 11-Jun-2025
Summary: We will not investigate Mrs X’s complaint that the Council did not make her aware she would be charged a contribution towards the cost of the home and that she should not have to pay because she does not want to live in the care home. This is because there are no worthwhile outcomes achievable. In addition, there is insufficient evidence of fault.
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City of York Council (24 021 915)
Statement Closed after initial enquiries Other 11-Jun-2025
Summary: We will not investigate Mr X’s complaint about a lack of information and notice from the Council about the closure of Mrs X’s Care Provider. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.