Decision search
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Bristol City Council (23 013 343)
Statement Upheld Planning applications 09-Jan-2025
Summary: X complained about the Council’s decision to approve their neighbour’s planning application. We found fault, because there was a typographical error in the planning case officer’s report. However, we did not find that the fault made any difference to the outcome of the Council’s planning decision, so we made no recommendations.
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Derbyshire County Council (23 014 176)
Statement Upheld Special educational needs 09-Jan-2025
Summary: Ms X complained about the Councils delay in the Education, Health and Care Needs Assessment Process for her son, S. She also complained about poor communication. This has caused her distress, uncertainty, and frustration, and S has not received support. The Council is at fault for delay issuing the Education, Health and Care Plan and poor communication.
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London Borough of Southwark (23 020 507)
Statement Closed after initial enquiries Special educational needs 09-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s review of her son’s Education, Health and Care Plan because it is reasonable she uses her right of appeal to a tribunal.
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Birmingham City Council (23 020 889)
Statement Upheld Disabled facilities grants 09-Jan-2025
Summary: We will not investigate this complaint about the Council’s delay in responding to Ms X’s request for disabled adaptations. The Council has upheld the complaint and agreed to apologise and make a payment to recognise the injustice caused.
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Staffordshire County Council (24 000 072)
Statement Not upheld Residential care 09-Jan-2025
Summary: We found no fault with the end of life care provided to a woman, Mrs C, by the Care Home.
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Park Farm Lodge Care Home (24 000 072a)
Statement Not upheld Care and treatment 09-Jan-2025
Summary: We found no fault with the end of life care provided to a woman, Mrs C, by the Care Home.
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Essex County Council (24 001 571)
Statement Not upheld Transport 09-Jan-2025
Summary: Mrs X complained about the Council’s consideration of her application to renew her blue disabled parking badge. We have not found fault with how the Council assessed and decided on the application.
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Statement Closed after initial enquiries Other 09-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to install an ‘H-bar’ marking on the road outside his property. This is because the Council’s decision does not cause Mr X significant injustice.
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Statement Upheld Special educational needs 09-Jan-2025
Summary: the Council took 78 weeks too long to amend Mrs M’s son B’s Education, Health and Care (EHC) Plan. As a result, B did not have the support he needed when he started school and he was only able to attend part-time. We have recommended a remedy for the injustice this caused.
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Westminster City Council (24 004 008)
Statement Upheld Homelessness 09-Jan-2025
Summary: the Council wrongly ended a relief duty and cancelled Mr X’s interim accommodation too early, failed to make sufficient attempts to engage with Mr X, delayed considering Mr X’s review request and failed to consider whether to provide him with further interim accommodation while it considered the review. An apology and payment to Mr X, alongside a case review to identify and address the problems that occurred in this case is satisfactory remedy.