Isle of Wight Council (25 008 592)

Statement Closed after initial enquiries Other 02-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with Miss X’s complaints. One matter is closely related to matters we have already considered. There is no evidence of fault in the way the Council operated the statutory complaints process relating to social care matters. And the Council had indicated when Miss X approached us that it would deal with her complaints about educational provision, so there would be no useful purpose in us doing so before it completes its work.

Stockton-on-Tees Borough Council (25 003 376)

Statement Upheld Other 01-Dec-2025

Summary: The Council failed to properly consider Mr X’s complaint through the children’s statutory complaints procedure in line with the relevant law and guidance. The Council has agreed to apologise to Mr X, pay them a symbolic amount to recognise the frustration this caused them and arrange a stage three panel to consider Mr X’s complaint.

Cheshire East Council (25 008 285)

Statement Closed after initial enquiries Other 01-Dec-2025

Summary: We will not investigate this complaint about Miss X’s contact with the Council and its complaints handling. The Council has already investigated under the children’s statutory complaint procedures, and further investigation by us would not lead to a different outcome.

London Borough of Lewisham (25 008 839)

Statement Closed after initial enquiries Other 01-Dec-2025

Summary: We will not investigate this complaint about Miss X’s contact with the Council and its complaints handling. The Council has already investigated under the children’s statutory complaint procedures, and further investigation by us would not lead to a different outcome.

Wirral Metropolitan Borough Council (25 016 481)

Statement Closed after initial enquiries Other 01-Dec-2025

Summary: We cannot investigate this complaint about the Council’s Section 7 court report. The law prevents us from investigating what happens as part of court proceedings.

Lincolnshire County Council (25 016 463)

Statement Closed after initial enquiries Other 27-Nov-2025

Summary: We cannot investigate this complaint about the Council’s Section 7 court report. The law prevents us investigating matters considered in court.

Essex County Council (25 004 053)

Statement Not upheld Other 26-Nov-2025

Summary: Mr X complained the Council failed to investigate his concerns that his son did not receive adequate education. He says the Council’s actions have caused significant harm to his son’s development. I have ended our investigation because Mr X’s substantive complaint falls outside the Ombudsman’s jurisdiction.

North Yorkshire Council (25 011 978)

Statement Closed after initial enquiries Other 26-Nov-2025

Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because it concerns matters that have been considered in court.

Gloucestershire County Council (24 018 484)

Statement Not upheld Other 25-Nov-2025

Summary: We have discontinued our investigation into Mr X’s complaint. We could not add anything meaningful to the Council’s own complaint investigation, which has already upheld the complaint in full. And we cannot achieve the outcome Mr X wants, which is compensation for a loss of earnings and for other issues relating to his health. This is a matter for the courts, not the Ombudsman.

West Sussex County Council (25 007 824)

Statement Upheld Other 25-Nov-2025

Summary: Mr X complained the Council has not completed the stage 2 investigation within the time period allowed in the statutory complaint’s procedure. Mr X said this distressed him. There was fault in the way the Council delayed completing the stage two investigation. This distressed Mr X. The Council agreed to apologise, make a financial payment and complete the statutory complaint procedure.