Salford City Council (26 013 158)

Statement Upheld Other 18-Aug-2026

Summary: We have upheld Miss X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Miss X a symbolic remedy to recognise her injustice and complete its investigation.

West Sussex County Council (25 027 717)

Statement Closed after initial enquiries Other 18-Aug-2026

Summary: We will not investigate this complaint about the Council’s decisions relating to X’s business. X has an alternative legal remedy to pursue a claim through the courts. It is reasonable to expect X to use this remedy to achieve what they are looking for.

London Borough of Camden (25 025 518)

Statement Closed after initial enquiries Other 18-Aug-2026

Summary: We will not investigate this complaint concerning childhood abuse while Ms X was in the Council’s care. This is because it is caught by the time restriction on our powers and there are insufficient reasons to start an investigation.

Newcastle upon Tyne City Council (26 006 901)

Statement Closed after initial enquiries Other 17-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of the children’s statutory complaints procedure. There is not enough evidence of fault to justify an investigation.

Dudley Metropolitan Borough Council (26 013 536)

Statement Closed after initial enquiries Other 17-Aug-2026

Summary: We cannot investigate this complaint about how the Council prepared a report for court. The law prevents us from investigating matters which are subject to court proceedings.

Oldham Metropolitan Borough Council (26 013 594)

Statement Closed after initial enquiries Other 17-Aug-2026

Summary: We will not investigate this complaint about the accuracy of information the Council holds about Ms X. The Information Commissioner is better placed to consider and decide complaints about data protection, and there is no worthwhile outcome achievable by our investigation.

London Borough of Tower Hamlets (26 013 424)

Statement Closed after initial enquiries Other 13-Aug-2026

Summary: We cannot investigate this complaint about the Council’s actions relating to a child. This is because the matters are already part of court proceedings and the law does not allow us to investigate what happens in court. Nor will we investigate the Council’s refusal to investigate a complaint about the same issue. This is because it is unlikely we would find fault.

Cambridgeshire County Council (26 006 169)

Statement Closed after initial enquiries Other 12-Aug-2026

Summary: We will not investigate this complaint about care planning decisions for a child. This is because the law prevents us from investigating complaints about the start of court action or what happened in court.

London Borough of Richmond upon Thames (26 011 668)

Statement Upheld Other 12-Aug-2026

Summary: Ms X complained about the way the Council assessed her and her children. The Council was at fault for failing to investigate her complaint using the statutory procedure. This caused Ms X to miss out on an independent investigation of her complaint. The Council has agreed to apologise, make a payment and offer her the opportunity to consider her complaint using the correct procedure. It will also make service improvements.

Surrey County Council (26 011 176)

Statement Upheld Other 11-Aug-2026

Summary: We have upheld Mr X’s complaint because the Council delayed consider his complaint at stage three of the Children’s Statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.