London Borough of Croydon (25 016 611)

Statement Upheld Other 07-Apr-2026

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s children and its communication with him. This is because the Council has agreed to resolve the complaint early by completing the statutory children’s complaint procedure.

London Borough of Redbridge (25 017 981)

Statement Closed after initial enquiries Other 07-Apr-2026

Summary: We will not investigate this complaint about the Council’s alleged failure to carry out actions ordered in the family court. It was reasonable for Mr X to raise the matter with the courts.

London Borough of Wandsworth (25 020 263)

Statement Closed after initial enquiries Other 07-Apr-2026

Summary: We will not investigate this complaint about an incident in a school in 2023. The complaint is late and there is not a good reason for the delay in Ms X bringing the matter to us. We cannot investigate the actions of the school.

Norfolk County Council (25 014 540)

Statement Upheld Other 06-Apr-2026

Summary: We have upheld Mrs X’s complaint about delay at stage 1 and 3 of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Coventry City Council (25 017 960)

Statement Closed after initial enquiries Other 01-Apr-2026

Summary: We will not investigate Mr X’s complaint about matters relating to a child and family assessment. This is because there is no sign of fault in the Council’s decision not to consider the complaint whilst the case is subject to ongoing family court proceedings.

Manchester City Council (25 019 240)

Statement Closed after initial enquiries Other 31-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of care arrangements for a child. This is because the complaint is late and there is no good reason to investigate it now.

Birmingham City Council (25 020 166)

Statement Closed after initial enquiries Other 31-Mar-2026

Summary: We cannot investigate part of Miss X’s complaints about the Council’s children’s services regarding because the issues complained about formed part of court proceedings and the law says we cannot investigate. We will not investigate the remainder of Miss X’s complaints because the matters either have been or could have been raised with the court.

Blackburn with Darwen Council (25 006 082)

Statement Upheld Other 30-Mar-2026

Summary: We will have upheld Mr X’s complaint about delays in the children’s statutory complaints process. The Council has taken the steps we suggested to remedy the injustice caused.

City of Bradford Metropolitan District Council (25 029 551)

Statement Upheld Other 29-Mar-2026

Summary: We have upheld Mr X’s complaint about delay at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

West Sussex County Council (25 016 894)

Statement Closed after initial enquiries Other 27-Mar-2026

Summary: We will not investigate this complaint about the actions of children’s services. The delay in the Council’s complaints handling did not cause Ms X significant enough injustice to justify our involvement, and it was reasonable for Ms X to ask the Council for a review.