Luton Borough Council (26 004 292)

Statement Closed after initial enquiries Other 29-Sep-2026

Summary: We will not investigate this complaint about access to information because the Information Commissioner is better placed to advise on these matters.

Sandwell Metropolitan Borough Council (26 005 230)

Statement Closed after initial enquiries Other 29-Sep-2026

Summary: We will not investigate Ms X’s complaint that software used by the Council does not meet standards for data protection. There is another body better placed to consider her concerns.

Halton Borough Council (26 007 542)

Statement Not upheld Other 29-Sep-2026

Summary: Miss X complained about the outcome of a complaint she made through the statutory children’s complaint procedure. And that the Council has not completed the recommendations from the stage three response. There was no fault in how the Council completed the statutory complaint’s procedure, so we have no grounds to question or reinvestigate its findings. Regarding the remedies, the Council has provided them, so was not at fault.

Swindon Borough Council (26 007 838)

Statement Upheld Other 29-Sep-2026

Summary: We have upheld this complaint about the Council’s delay in following the statutory children’s complaint procedure but will not investigate it further. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Hampshire County Council (26 018 063)

Statement Closed after initial enquiries Other 29-Sep-2026

Summary: We will not investigate this complaint about the Council’s refusal to consider a complaint under the children’s statutory complaint procedure. It is unlikely we would find fault.

Sheffield City Council (25 028 300)

Statement Upheld Other 28-Sep-2026

Summary: We have upheld this complaint because the Council delayed progressing a complaint to stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by completing its investigation without further delay. It will also apologise and make a payment to the complainant to remedy the time and trouble they have been to.

London Borough of Newham (25 025 545)

Statement Closed after initial enquiries Other 28-Sep-2026

Summary: We will not investigate Mrs X’s complaint about how the Council considered her Blue Badge application and appeal for her child because there is insufficient evidence of fault.

Shropshire Council (26 011 002)

Statement Upheld Other 24-Sep-2026

Summary: We have upheld this complaint about the Council’s failure to complete a statutory complaints procedure investigation in time. The Council has agreed to provide a suitable remedy, and this removes the need for us to investigate.

Peterborough City Council (26 014 963)

Statement Closed after initial enquiries Other 24-Sep-2026

Summary: We will not investigate this complaint about several failures by the Council. This is because the complaint is late and there are no good reasons.

London Borough of Merton (26 016 913)

Statement Upheld Other 24-Sep-2026

Summary: We have upheld this complaint about delay in the administration of the children’s statutory complaint procedure but will not investigate it. The Council has agreed to take action to remedy any injustice caused to Miss X.