Recent statements in this category are shown below:
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Lancashire County Council (25 011 169)
Statement Upheld Other 04-Aug-2026
Summary: The Council was at fault as it failed to effectively communicate important information outlined in the Child in Need Plans with Mr X and Mrs Y. The Council’s delayed complaint response was also fault. The Council will apologise and make a symbolic payment to Mr X and Mrs Y to acknowledge the avoidable uncertainty and frustration caused by its faults. It will also take action to prevent the recurrence of the same faults.
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Statement Closed after initial enquiries Other 03-Aug-2026
Summary: We will not investigate Ms X’s complaint about the conduct of the Council’s Children’s Social Services. This is because some of her complaint is late with no good reason to investigate now. On the parts that are not late, the law prevents us from investigating matters connected with court proceedings.
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Leicestershire County Council (25 023 913)
Statement Closed after initial enquiries Other 03-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s involvement in matters relating to a Family Assistance Order. This is because some parts of the complaint are outside the Ombudsman’s jurisdiction and other parts are better considered by alternative bodies. Also, further investigation is unlikely to achieve a different outcome.
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Suffolk County Council (25 026 515)
Statement Closed after initial enquiries Other 03-Aug-2026
Summary: We will not investigate this complaint about the Council accessing Miss X’s social media account. Any injustice is not significant enough to warrant investigation, and further investigation would not lead to a different outcome.
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London Borough of Brent (26 009 916)
Statement Closed after initial enquiries Other 03-Aug-2026
Summary: We cannot investigate X’s complaint about the Council’s decision to make a claim against X for misuse of direct payments. This is because the matter has been subject to court proceedings.
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Statement Closed after initial enquiries Other 03-Aug-2026
Summary: We cannot investigate this complaint about information the Council presented during court proceedings. The law prevents us from investigating complaints about what happened in court.
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West Northamptonshire Council (25 021 183)
Statement Closed after initial enquiries Other 02-Aug-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled his complaint and Subject Access Request. This is because the Information Commissioner’s Office is better placed to consider this complaint and we would not investigate complaint handling as a stand-alone issue.
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Staffordshire County Council (25 023 803)
Statement Closed after initial enquiries Other 30-Jul-2026
Summary: We will not investigate Ms X’s complaint that the Council produced biased and inaccurate reports in relation to her child. The law prevents us from investigating matters that were considered, or could have been considered, in Court.
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Kingston Upon Hull City Council (25 024 666)
Statement Closed after initial enquiries Other 30-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his child. The law prevents us from investigating anything that has or is the subject of court proceedings. It would also be reasonable for Mr X to pursue the other concerns he has with the Information Commissioner’s Office and Social Work England.
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Cambridgeshire County Council (26 001 170)
Statement Closed after initial enquiries Other 29-Jul-2026
Summary: We will not investigate this complaint about the Council’s children’s services involvement in Mr X’s child’s case. The complaint is about the content of a report written for court and related matters. The law prevents us from investigating what happens in court, and the related matters are not separable from the proceedings themselves.