What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Other


Recent statements in this category are shown below:

  • Dorset Council (25 030 952)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We cannot investigate Mr X’s complaint about the content of a Council report used for court. This is because the law says we cannot investigate issues considered by a court.

  • Wokingham Borough Council (25 008 248)

    Statement Upheld Other 07-Jul-2026

    Summary: We will not investigate this complaint about delays in the Council administering the statutory children’s complaint procedure. The Council has agreed a suitable remedy for the injustice caused to Mr X. Further investigation by us would therefore not be proportionate.

  • London Borough of Enfield (26 003 223)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We will not investigate this complaint about how the Council handled safeguarding investigations for Mr X’s children. This is because Mr X’s complaint is late and there are not sufficient good reasons for us to investigate now.

  • Torbay Council (25 028 649)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We cannot investigate Miss X’s complaint about the content of a Council report used for court. This is because the law says we cannot investigate matters considered by a court.

  • Somerset Council (26 008 864)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We cannot investigate this complaint about information the Council provided during court proceedings. This is because the law prevents us from investigating complaints about what happens in court.  

  • Liverpool City Council (25 027 765)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We will not investigate this complaint from Mrs X, made on behalf of Ms Y, about the Council’s actions relating to a historic fostering placement. This is because, there is not enough evidence of fault in the Council’s decision-making process to warrant further investigation.

  • Royal Borough of Kingston upon Thames (25 022 897)

    Statement Upheld Other 06-Jul-2026

    Summary: We will not investigate this complaint about how the Council handled a statutory children’s services complaint. We could not add to the investigation the Council has already carried out.

  • Hampshire County Council (26 007 455)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate this complaint about how the Council handled Mr and Mrs X’s complaints. This is because any injustice is not significant enough to justify our involvement. Also, we are unlikely to add to the Council’s response or achieve anything more for Mr and Mrs X.

  • Stockton-on-Tees Borough Council (25 023 364)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We cannot investigate this complaint about the actions of a children’s social worker while completing a Section 7 court report. The law prohibits us from investigating what happens in court.

  • Buckinghamshire Council (25 029 875)

    Statement Closed after initial enquiries Other 01-Jul-2026

    Summary: We cannot investigate some of Miss X’s complaint about the content of a report for court because the matter was before a court, and the law says we cannot investigate. We will not investigate the Council’s data handling because the Information Commissioner is better suited to consider the issue. We will not consider the conduct of a social worker because Social Work England is better suited to consider the issue.

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