Recent statements in this category are shown below:
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London Borough of Havering (25 024 353)
Statement Closed after initial enquiries Other 30-Jun-2026
Summary: We will not investigate Mr X’s complaint about data processing or the conduct of a Social Worker. This is because there are other bodies better placed to consider these matters. We will not investigate the Council’s complaint handling because the Council already remedied the injustice caused and an investigation is unlikely to achieve anything further.
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St Helens Metropolitan Borough Council (25 024 777)
Statement Closed after initial enquiries Other 30-Jun-2026
Summary: We will not investigate Mr X’s complaint about the Council’s Child and Family Assessment. Mr X’s complaint about the content of the assessment is better suited to the Information Commissioner’s Office. Mr X’s complaint about contact with his children is better considered by a court.
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Essex County Council (25 024 859)
Statement Closed after initial enquiries Other 30-Jun-2026
Summary: We cannot investigate this complaint about the content of a report the Council produced for family court proceedings. The law says we cannot investigate what happens in court.
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Lancashire County Council (25 025 003)
Statement Closed after initial enquiries Other 30-Jun-2026
Summary: We cannot investigate this complaint about the Council’s child protection involvement with Mrs X’s family. The family courts have considered the case, so the law prevents us from investigating the matters Mrs X complains about. The Information Commissioner is best placed to consider how the Council handled Mrs X’s data.
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Statement Closed after initial enquiries Other 30-Jun-2026
Summary: We cannot investigate Mr X’s complaint about the content or preparation of a social work report. This is because the report is now being considered by a court, and the law says we cannot investigate.
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London Borough of Newham (25 029 424)
Statement Closed after initial enquiries Other 30-Jun-2026
Summary: We cannot investigate Miss X’s complaint about the accuracy and content of a social work report because the matter was before a court, and the law says we cannot investigate.
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London Borough of Harrow (26 001 140)
Statement Not upheld Other 30-Jun-2026
Summary: We are discontinuing our investigation because the complainant has the option to take his complaints to the third stage of the statutory Children Act complaints procedure.
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Statement Upheld Other 29-Jun-2026
Summary: Ms X complained about how the Council handled her grandchild’s, Y, case under its children services and how it delayed and failed to complete the recommendations made at stage two of its statutory complaints procedure. There was fault by the Council for its delays with completing the stage 2 recommendations and its failure with completing some of the actions. This caused injustice to Y and Ms X. The Council will take action to remedy the injustice caused.
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Stoke-on-Trent City Council (25 016 627)
Statement Closed after initial enquiries Other 28-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s concerns about his child’s foster care. This is because there is not enough evidence of fault in the Council’s handling to warrant investigation.
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London Borough of Harrow (25 013 991)
Statement Not upheld Other 24-Jun-2026
Summary: We have discontinued our investigation. This is because the Council is investigating Miss X’s statutory complaint, so there is no worthwhile outcome we can achieve at this stage.