Stoke-on-Trent City Council (25 031 973)

Statement Closed after initial enquiries Other 22-Sep-2026

Summary: We will not investigate Mr X’s complaint about advice a social worker gave his tenants because we cannot achieve the outcome he wants from his complaint.

West Northamptonshire Council (26 016 357)

Statement Closed after initial enquiries Other 22-Sep-2026

Summary: We will not investigate this complaint about the Council’s refusal to accept Mr X’s complaint under the children’s statutory complaint procedure. There is not enough evidence of fault in the Council’s decision-making to warrant our involvement.

London Borough of Barnet (26 016 549)

Statement Closed after initial enquiries Other 22-Sep-2026

Summary: We will not investigate this complaint about the Council’s refusal to consider Miss X’s complaint under the children’s statutory complaint procedure. There is not enough evidence of fault by the Council to warrant our involvement.

London Borough of Sutton (26 016 844)

Statement Closed after initial enquiries Other 22-Sep-2026

Summary: We cannot investigate this complaint about the Council’s actions relating to an assessment it carried out in 2020. This is because the matters complained about are not separable from court proceedings that have already happened or are ongoing and could reasonably be raised in court.

Lincolnshire County Council (25 031 333)

Statement Closed after initial enquiries Other 21-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s Local Authority Designated Officer (LADO) service. This is because further investigation is unlikely to achieve a worthwhile outcome.

East Riding of Yorkshire Council (25 025 901)

Statement Closed after initial enquiries Other 21-Sep-2026

Summary: We will not investigate Mrs X’s complaint about children services’ actions. There are no reasons to justify reinvestigating the Council’s Children Act statutory complaints’ procedure reply.

Dudley Metropolitan Borough Council (26 014 123)

Statement Upheld Other 21-Sep-2026

Summary: We have upheld Mrs Y’s complaint about the Council’s delay in considering her complaints under the statutory procedure for children’s social care. The Council has now agreed to progress the complaint under the statutory procedure promptly and consider an appropriate remedy for the delay. This provides a proportionate remedy for the injustice caused so we are satisfied with the actions the Council has agreed to take.

Kingston Upon Hull City Council (26 016 339)

Statement Closed after initial enquiries Other 21-Sep-2026

Summary: We cannot investigate this complaint about the Council’s actions during court proceedings. There is insufficient evidence of fault in its complaint handling to warrant an investigation.

Trafford Council (25 031 721)

Statement Closed after initial enquiries Other 20-Sep-2026

Summary: We will not investigate Ms X’s complaint that the Council refused to accept her complaint because it concerns events that happened more than 12 months ago. There is not enough evidence of fault in the Council’s decision to justify investigating.

Southampton City Council (25 025 260)

Statement Upheld Other 20-Sep-2026

Summary: We have upheld Miss X’s complaint about how the Council handled her complaint about the short breaks allocation for her disabled child. We will not investigate this complaint because the Council has agreed a suitable remedy.