Manchester City Council (25 019 240)

Statement Closed after initial enquiries Other 31-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of care arrangements for a child. This is because the complaint is late and there is no good reason to investigate it now.

Birmingham City Council (25 020 166)

Statement Closed after initial enquiries Other 31-Mar-2026

Summary: We cannot investigate part of Miss X’s complaints about the Council’s children’s services regarding because the issues complained about formed part of court proceedings and the law says we cannot investigate. We will not investigate the remainder of Miss X’s complaints because the matters either have been or could have been raised with the court.

Blackburn with Darwen Council (25 006 082)

Statement Upheld Other 30-Mar-2026

Summary: We will have upheld Mr X’s complaint about delays in the children’s statutory complaints process. The Council has taken the steps we suggested to remedy the injustice caused.

City of Bradford Metropolitan District Council (25 029 551)

Statement Upheld Other 29-Mar-2026

Summary: We have upheld Mr X’s complaint about delay at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

West Sussex County Council (25 016 894)

Statement Closed after initial enquiries Other 27-Mar-2026

Summary: We will not investigate this complaint about the actions of children’s services. The delay in the Council’s complaints handling did not cause Ms X significant enough injustice to justify our involvement, and it was reasonable for Ms X to ask the Council for a review.

London Borough of Croydon (25 016 038)

Statement Closed after initial enquiries Other 26-Mar-2026

Summary: We will not investigate Mrs X’s complaint that the Council improperly commenced care proceedings against her and failed to support her. The Council cannot consider some of the matters due to ongoing care proceedings. On other matters, we could not add to any previous investigation by the Council.

Central Bedfordshire Council (25 016 761)

Statement Closed after initial enquiries Other 26-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his children and information it has recorded about him. There is nothing more we could add to the Council’s complaints responses to justify us investigating further. It would also be reasonable for Mr X to take his concerns about contact with his children to court and the accuracy of Council records to the Information Commissioner’s Office.

London Borough of Lambeth (25 015 278)

Statement Closed after initial enquiries Other 24-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her children’s case. Miss X has used her alternative remedy to the court on some matters. There is not enough evidence of fault on other matters.

Shropshire Council (25 027 324)

Statement Closed after initial enquiries Other 23-Mar-2026

Summary: We cannot investigate this complaint about Council’s actions during court proceedings. This is because the law does not allow us to investigate matters that were subject to court proceedings. Nor will we investigate the delays in the Council’s handling of the complaint. This is because the Council has apologised and further investigation by us would not lead to a different outcome.

Hampshire County Council (25 009 153)

Statement Closed after initial enquiries Other 20-Mar-2026

Summary: We cannot investigate Mr X’s complaint that the Council restricted his access to his children at school. This is because he is taking his complaint to court.