Cheshire East Council (25 017 509)

Statement Upheld Other 21-Apr-2026

Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

Darlington Borough Council (25 022 682)

Statement Closed after initial enquiries Other 21-Apr-2026

Summary: We cannot investigate Mrs X’s complaint about the Council Social Worker or the removal of her grandchildren from her care. This is because the law does not allow us to investigate matters which are subject to court proceedings.

Lancashire County Council (25 025 242)

Statement Closed after initial enquiries Other 21-Apr-2026

Summary: We will not investigate Mr X’s concerns about the Councils’ social worker and his complaint about the Council’s complaint handling procedures. There is another agency which can investigate his concerns about the social worker’s conduct. We will not investigate his concerns about the Council’s complaint handling alone if we are not going to investigate any substantives issues.

Northumberland County Council (25 017 917)

Statement Closed after initial enquiries Other 20-Apr-2026

Summary: We will not investigate this complaint about how the Council dealt with Miss X’s information because there is another organisation who are better to look at that. And we will not investigate Miss X’s complaint about how the Council contacts her. The Council has made changes to its first decision about this and these changes are appropriate. We would not add anything to them.

Wirral Metropolitan Borough Council (25 018 221)

Statement Closed after initial enquiries Other 20-Apr-2026

Summary: We will not investigate X’s complaint about children services’ actions. The Information Commissioner’s Office and Social Work England are better placed to do so.

London Borough of Newham (25 022 046)

Statement Upheld Other 20-Apr-2026

Summary: We will not investigate Miss X’s complaint about poor communication from the Council and a delay in responding to her complaint. We are satisfied with the actions the Council has taken, and we consider them to be a reasonable and proportionate remedy.

Cambridgeshire County Council (25 024 053)

Statement Closed after initial enquiries Other 20-Apr-2026

Summary: We cannot investigate this complaint about a report the Council presented to a court. The law prevents us from investigating matters that have been subject to court proceedings.

Stockton-on-Tees Borough Council (25 020 555)

Statement Closed after initial enquiries Other 19-Apr-2026

Summary: We will not investigate Mr X’s complaint about a social media post and the Council’s decision to refuse to investigate his complaint under the complaint procedure. We have not seen enough evidence of fault with the Council’s actions to justify an investigation.

Staffordshire County Council (25 018 136)

Statement Closed after initial enquiries Other 16-Apr-2026

Summary: We will not investigate Mr X’s complaint that the Council gave legal advice to the mother of his child to encourage her to breach a court order. This is because we have not seen enough evidence of fault to justify an investigation.

London Borough of Tower Hamlets (25 020 627)

Statement Closed after initial enquiries Other 16-Apr-2026

Summary: We will not investigate Ms X’s complaint about historical safeguarding failures by the Council. Her complaint is late, and an investigation by us would not achieve anything worthwhile.