Knowsley Metropolitan Borough Council (24 023 281)

Statement Closed after initial enquiries Other 30-Sep-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s handling of matters involving his child. The law prevents us from investigating anything that is or has been the subject of court proceedings. For matters not related to court proceedings further investigation would not lead to a different outcome.

West Sussex County Council (25 007 606)

Statement Closed after initial enquiries Other 30-Sep-2025

Summary: We will not investigate Mr X’s complaint about the social worker allocated to his child’s case. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing court proceedings have concluded.

Oxfordshire County Council (25 008 345)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate this complaint about how the Council handled Mr X’s earlier complaints relating to his contact with a family support service. That is because it is a late complaint and there are no good reasons why it could not have been made sooner.

Oxfordshire County Council (25 004 602)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate this complaint from Ms X about the Council’s handling of a complaint related to a meeting she attended, where she says she was bullied. This is because we could not add to the investigation carried out by the Council or achieve a different outcome.

Northumberland County Council (24 003 730)

Statement Closed after initial enquiries Other 28-Sep-2025

Summary: we will not investigate Mr F’s complaint about Children’s Services because the Council has offered a remedy for the delay in its response and appointed an independent investigator so it can respond at the second stage of the statutory children’s complaints process.

Portsmouth City Council (25 000 974)

Statement Closed after initial enquiries Other 28-Sep-2025

Summary: We will not investigate this complaint about a news channel being shown in the waiting area of Council offices, and
Miss X missing out on food vouchers due to them being sent to an incorrect email address. This is because there is not enough evidence of fault, we could not add to the investigation by the Council, part of the complaint is about a school we cannot investigate, and there is no worthwhile outcome achievable by our investigation.

Suffolk County Council (24 017 940)

Statement Upheld Other 25-Sep-2025

Summary: Mr G complained about the Council’s delays with completing his child’s, Y, Child in Need assessment and its refusal to consider his complaint under stage 2 and stage 3 of the statutory complaints procedure. There was fault by the Council for its delays in completing a Child in Need assessment for Y, but this caused no significant injustice to Y and Mr G. The Council was also at fault for its failure to complete all the Child in Need recommendations in a timely manner and its failure to properly consider Mr G’s complaint under the statutory complaints procedure which caused injustice to Y and Mr G. The Council will take action to remedy the injustice caused.

London Borough of Waltham Forest (24 013 521)

Statement Closed after initial enquiries Other 25-Sep-2025

Summary: We will not investigate this complaint about Mr X’s contact with the Council and its complaints handling. The Council has already investigated under the children’s statutory complaint procedures, and further investigation by us would not lead to a different outcome.

Birmingham City Council (25 004 511)

Statement Closed after initial enquiries Other 25-Sep-2025

Summary: We will not investigate Miss X’s complaint about information the Council has recorded about her and her children. The Council has already investigated and responded to Miss X’s concerns under all three stages of the statutory complaint procedure. It has apologised and offered remedial action for the injustice caused by the faults identified. We could not add to the Council’s responses.

North Tyneside Metropolitan Borough Council (25 006 950)

Statement Upheld Other 25-Sep-2025

Summary: After the Council disclosed Ms X’s address to a third party, putting her at risk of harm, it delayed information sharing and failed to properly consider whether it owed Ms X a homelessness duty. In recognition of the uncertainty Ms X has been caused by these faults, the Council has agreed to apologise, pay Ms X £400 and take action to improve its services. There was no fault in the Council’s decision not to write off Ms X’s rent arrears, or its decision she was not eligible to join the housing register.