Hertfordshire County Council (25 023 542)

Statement Closed after initial enquiries Other 01-Sep-2026

Summary: We will not investigate Ms X and Mr Y’s complaint because there is not enough evidence of fault in the Council’s decision not to respond to their concerns to justify an investigation.

Royal Borough of Kensington & Chelsea (25 026 162)

Statement Upheld Other 01-Sep-2026

Summary: We will not investigate this complaint about how the Council engaged with Ms X during the child in need process. This is because the Council’s actions are sufficient to remedy any injustice and further investigation would not lead to a different outcome.

Kent County Council (25 020 924)

Statement Upheld Other 31-Aug-2026

Summary: We will not investigate this complaint about delay in the Council’s handling of a complaint about child protection. The Council has agreed to make a symbolic payment to Mr X and complete the complaint process without further delay. We consider this to be a suitable resolution.

Medway Council (26 014 395)

Statement Closed after initial enquiries Other 31-Aug-2026

Summary: We cannot investigate this complaint about the actions of a social worker. The law prevents us from investigating complaints about the start of court action or what happened in court.

Kingston Upon Hull City Council (25 030 943)

Statement Closed after initial enquiries Other 27-Aug-2026

Summary: We will not investigate this complaint about the Council's handling of a referral for support services and Mr X's involvement in services provided to his child. This is because the Council has already investigated and remedied the fault it identified, and there is not enough evidence of fault to justify further investigation.

Somerset Council (25 024 065)

Statement Upheld Other 26-Aug-2026

Summary: We have upheld Mr X’s complaint about the Council’s handling of his case during the children’s statutory complaints process. The Council agreed to resolve the complaint early by apologising and paying Mr X a symbolic remedy to recognise his injustice.

Shropshire Council (26 007 351)

Statement Upheld Other 26-Aug-2026

Summary: The Council has failed to complete the stage two investigation into Mr X’s complaint under the children’s statutory complaints procedure within statutory timescales. The Council will make a payment to Mr X to acknowledge the injustice caused by the delay. It will also continue making a monthly payment until the stage two investigation is concluded.

London Borough of Waltham Forest (26 009 833)

Statement Upheld Other 26-Aug-2026

Summary: We have upheld Mr Y’s complaint about the Council’s delay in considering his complaints under the statutory procedure for children’s social care. The Council has now agreed to progress the complaint under the statutory procedure promptly and consider an appropriate remedy for the delay. This provides a proportionate remedy for the injustice caused.

Slough Borough Council (26 011 925)

Statement Upheld Other 26-Aug-2026

Summary: The Council was at fault for failing to consider Mrs X’s complaint through the children’s statutory complaints procedure. To remedy the injustice caused, the Council has agreed to apologise, make a payment and use the children’s statutory complaints procedure to provide a stage one response to Mrs X’s complaint.

Nottinghamshire County Council (26 014 224)

Statement Closed after initial enquiries Other 26-Aug-2026

Summary: We will not investigate this complaint about the Council’s refusal to investigate Mr X’s complaint about historical social work involvement with his child. The complaint relates to events which occurred over 12 months ago, and it is unlikely we would find fault with the Council’s decision not to investigate it.