Cheshire East Council (24 023 328)

Statement Upheld Other 05-Aug-2025

Summary: The Council was at fault in how it responded to Miss X’s complaint about the care it provided to her child. This caused Miss X avoidable frustration, for which the Council will apologise and pay her £200. It will also begin a stage two investigation of Miss X’s complaint under the children’s statutory complaint’s procedure.

London Borough of Redbridge (25 002 680)

Statement Upheld Other 04-Aug-2025

Summary: We have upheld Ms X’s complaint because the Council failed to consider her complaint under the statutory children’s complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X.

Staffordshire County Council (25 000 808)

Statement Upheld Other 03-Aug-2025

Summary: We will not investigate Mr X’s complaint about delay in the Council’s handling of his complaint under the statutory children complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Liverpool City Council (25 001 493)

Statement Closed after initial enquiries Other 03-Aug-2025

Summary: We will not investigate Miss X’s complaint about a social worker. There are other bodies better placed to consider the accuracy or information and the officer’s conduct. We are unlikely to achieve more than a manager’s consideration of her wish for the appointed officer to be changed.

Kirklees Metropolitan Borough Council (25 004 283)

Statement Closed after initial enquiries Other 03-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with child safeguarding matters. This is because it is made late and I see no good reason to exercise discretion and consider it now.

North Yorkshire Council (25 002 578)

Statement Closed after initial enquiries Other 02-Aug-2025

Summary: We will not investigate this complaint that the Council’s social worker was at fault in making a safeguarding referral. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Essex County Council (24 019 538)

Statement Upheld Other 31-Jul-2025

Summary: Ms A complained about the way the Council has carried out a child in need assessment for her child. She says this has prevented her family from accessing the support they need. We found the Council at fault for failing to deal with the complaint appropriately. The Council has agreed to consider the complaint through the statutory complaints procedure.

Dudley Metropolitan Borough Council (24 020 312)

Statement Closed after initial enquiries Other 31-Jul-2025

Summary: We will not investigate Mrs X’s complaint about information the Council has produced for court proceedings involving her children. The law prevents us from investigating anything that has or is the subjection of court proceedings.

Lancashire County Council (25 004 571)

Statement Closed after initial enquiries Other 31-Jul-2025

Summary: We will not investigate Mr X’s complaint of the Council’s bias against him in matters involving his children. The law prevents us from investigating anything that is or has been to court. Other bodies are better placed to consider Mr X’s complaints about an individual Social Worker and the accuracy of Council records about him.

Dudley Metropolitan Borough Council (24 022 184)

Statement Upheld Other 30-Jul-2025

Summary: Mrs X complained the Council unreasonably declined to carry out an assessment of her child’s needs under section 17 of the Children Act 1989. She says the Council’s actions caused her avoidable distress and have potentially denied her child access to services to which they may be entitled. We found fault by the Council. The Council has agreed to apologise to Mrs X and consider her complaint further via the children’s statutory complaints process.