Coventry City Council (24 023 422)

Statement Closed after initial enquiries Other 28-Oct-2025

Summary: We will not investigate Mrs M’s complaint about a social care assessment for her daughter, G, because we could not add to the Council’s response, and further investigation would not lead to a different outcome. There is insufficient outstanding injustice to justify our involvement.

Tameside Metropolitan Borough Council (25 005 489)

Statement Upheld Other 28-Oct-2025

Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

London Borough of Havering (25 006 725)

Statement Closed after initial enquiries Other 27-Oct-2025

Summary: We cannot investigate Mrs X’s complaint about school meals served to her child. This is because a school is responsible for the meals served and the law prevents us from investigating what happens in schools.

London Borough of Harrow (25 014 208)

Statement Upheld Other 27-Oct-2025

Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.

Hampshire County Council (25 006 599)

Statement Closed after initial enquiries Other 23-Oct-2025

Summary: We will not investigate this complaint about the Council’s refusal to respond to Mr X’s complaint. This is because there is not enough evidence of fault to warrant an investigation.

Warwickshire County Council (25 007 614)

Statement Closed after initial enquiries Other 22-Oct-2025

Summary: We cannot investigate most of Mr X’s complaints about the actions of the Council’s children’s services and a court report because they relate to matters being considered by a court. We will not investigate the earlier matters because they relate too closely to the later court proceedings.

Luton Borough Council (25 008 597)

Statement Closed after initial enquiries Other 22-Oct-2025

Summary: We will not investigate Mr X’s complaint about a social worker wrongly labelling him as a perpetrator of abuse. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now so long after Mr X first became aware of the matter.

City of York Council (25 006 585)

Statement Closed after initial enquiries Other 22-Oct-2025

Summary: We will not investigate Mr X’s complaint about the actions of a Council officer. Doing so would be unlikely to lead to the outcomes he is seeking. We cannot investigate alleged misconduct. We cannot make any finding about whether the Council breached the Equality Act or the Human Rights Act with unlawful acts relating to disability. Only a court or a tribunal could do that, and it would thus be reasonable to take those matters to court or a tribunal. The most we could potentially find would only relate to the Council’s consideration of its duties at the time relating to matters we could investigate, and any recommendation we might make would be unlikely to match the range of actions Mr X is seeking from the Council in remedy. Where we are not investigating the substantive matters of a complaint, it is not a good use of resources to investigate how the Council dealt with the complaint about it.

Suffolk County Council (24 017 247)

Statement Upheld Other 21-Oct-2025

Summary: Mr X complained the Council failed to act on safeguarding concerns, delayed providing support for his disabled son, and restricted the investigation of his concerns. The Council was at fault in how it responded to safeguarding concerns, delayed support under a Child in Need assessment, and handled both the complaints process and the Stage 2 investigation. The Council has agreed to our recommendations.

Kent County Council (25 006 109)

Statement Upheld Other 21-Oct-2025

Summary: We have upheld this complaint because the Council did not complete the statutory children’s complaint’s procedure. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused.