What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Other


Recent statements in this category are shown below:

  • Staffordshire County Council (26 009 401)

    Statement Closed after initial enquiries Other 14-Jul-2026

    Summary: We will not investigate this complaint about delay in the children’s statutory complaint procedure. This is because Miss X’s complaint to us is late and there are no good reasons why it couldn’t have been brought to us sooner.

  • Suffolk County Council (26 009 433)

    Statement Closed after initial enquiries Other 14-Jul-2026

    Summary: We cannot investigate this complaint about information the Council provided to the courts or its actions during proceedings. This is because the law prevents us from investigating complaints about what happens in court. The Information Commissioner is better placed to consider the other matters raised.

  • Durham County Council (26 009 546)

    Statement Closed after initial enquiries Other 14-Jul-2026

    Summary: We cannot investigate this complaint about information the Council provided during court proceedings. This is because the law prevents us from investigating complaints about what happens in court. 

  • Medway Council (25 023 042)

    Statement Closed after initial enquiries Other 13-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of a child’s social care case. This is because the issues raised could reasonably be, or have been, mentioned as part of the legal proceedings regarding a closely related matter.

  • North East Lincolnshire Council (26 009 430)

    Statement Closed after initial enquiries Other 13-Jul-2026

    Summary: We cannot investigate this complaint about information the Council provided during court proceedings. This is because the law prevents us from investigating complaints about what happens in court.   

  • Sefton Metropolitan Borough Council (25 013 315)

    Statement Upheld Other 12-Jul-2026

    Summary: We have discontinued our investigation into Ms X’s complaint about the Council’s children’s social care service. The complaint has already been independently investigated and there is little we could add. Although the Council caused delays to its complaint handling and to its remedies for Ms X’s injustice, these matters have now been resolved, and Ms X has no remaining injustice which would warrant further investigation.

  • Liverpool City Council (25 024 272)

    Statement Closed after initial enquiries Other 12-Jul-2026

    Summary: We will not investigate this complaint about the conduct of a Council Social Worker. This is because there is another body better placed to consider Mrs X’s complaint.

  • Hartlepool Borough Council (25 026 404)

    Statement Closed after initial enquiries Other 08-Jul-2026

    Summary: We will not investigate Miss X’s complaint that the Council committed a data breach when it revealed her identity to family members after she raised concerns about children in her family. This is because it is a complaint about a data matter which is best considered and decided by the Information Commissioner’s Office.

  • Devon County Council (25 027 097)

    Statement Closed after initial enquiries Other 08-Jul-2026

    Summary: We will not investigate this complaint about the Council’s children’s services involvement in Mr X’s child’s case. The complaint is about the content of a report written for court and related matters. The law prevents us from investigating what happens in court, and the related matters are not separable from the proceedings themselves.

  • Leeds City Council (25 028 433)

    Statement Closed after initial enquiries Other 08-Jul-2026

    Summary: We will not investigate this complaint about the content of a report the Council completed. This is because the law prevents us from investigating issues considered by a court.

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