London Borough of Lambeth (25 012 890)

Statement Closed after initial enquiries Looked after children 09-Jan-2026

Summary: We will not investigate Ms X’s historic complaint about the Council’s actions in its child protection involvement with her family when she was a child. This is because we could not carry out a full, fair and effective investigation of the matter now due to the very significant passage of time since the events complained about.

Medway Council (25 011 679)

Statement Closed after initial enquiries Looked after children 07-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Council’s involvement with her children. This is because the law prevents us from investigating anything that has or is the subject of court proceedings.

Lancashire County Council (25 001 482)

Statement Not upheld Looked after children 06-Jan-2026

Summary: The Council was not at fault for the way it responded to Miss X’s concerns about her children’s foster carer’s actions. It investigated the concerns and took appropriate action based on the information available at the time.

London Borough of Croydon (25 009 339)

Statement Upheld Looked after children 05-Jan-2026

Summary: We will not investigate Miss X’s complaint about children services’ actions. We have upheld Miss X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

Calderdale Metropolitan Borough Council (25 004 833)

Statement Upheld Looked after children 24-Dec-2025

Summary: Mrs X complains about the Council’s record keeping in relation to a child, Y, who was previously looked after. The Council was at fault for failing to keep and maintain accurate records and photographs of Y. This caused Mrs X and Y avoidable distress and uncertainty. The Council has agreed to apologise, make a payment to Mrs X on behalf of Y and act to try to locate photographs of Y.

Luton Borough Council (25 009 514)

Statement Closed after initial enquiries Looked after children 18-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving his child. We have already considered some of the concerns Mr X has raised. The remaining issues could reasonably be mentioned as part of ongoing legal proceedings on a closely related matter.

Birmingham City Council (25 009 215)

Statement Closed after initial enquiries Looked after children 10-Dec-2025

Summary: We will not investigate Mr and Ms X’s complaint about how the Council handled child protection enquiries. This is because there is not enough evidence of fault to justify an investigation.

Essex County Council (25 007 688)

Statement Closed after initial enquiries Looked after children 08-Dec-2025

Summary: We will not investigate Miss X’s complaint the Council failed to safeguard her child. We could not add to the Council’s investigation.

London Borough of Lambeth (24 022 644)

Statement Upheld Looked after children 28-Nov-2025

Summary: We will not investigate Mr X’s complaint about children services’ matters. There are no justifiable reasons to reinvestigate a Children Act statutory complaints’ procedure investigation. And the Council has agreed a proportionate way to remedy its delay in that process.

Royal Borough of Kingston upon Thames (25 011 960)

Statement Closed after initial enquiries Looked after children 27-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision to place Miss X’s child on a child in need plan. This is because an investigation would be unlikely to provide Miss X with a different outcome.