Friends and family carers


Recent statements in this category are shown below:

  • Devon County Council (23 000 973)

    Report Upheld Friends and family carers 25-Jan-2024

    Summary: Miss B complained that the Council had wrongly deducted child benefit from her Special Guardianship Allowance (SGA) since January 2022, failed to provide a copy of her grandchild’s (C) support plan and failed to share information with MissB. She also complained the Council had delayed significantly investigating her complaint through the statutory complaints process, taking just over a year to complete stage two of the process. These issues caused Miss B significant distress, frustration and financial hardship.

  • Durham County Council (23 005 961)

    Statement Not upheld Friends and family carers 25-Jan-2024

    Summary: Mrs B complained the Council failed to properly advise or support her when she took on the care of her two grandchildren after the sudden death of their mother. We have not found fault with the actions of the Council.

  • Devon County Council (23 012 641)

    Statement Closed after initial enquiries Friends and family carers 24-Jan-2024

    Summary: We will not investigate Miss X’s complaint about late special guardianship payments. Investigation by us would not lead to a different or more worthwhile outcome than that following the Council’s investigation.

  • Salford City Council (23 013 933)

    Statement Upheld Friends and family carers 11-Jan-2024

    Summary: The Council failed to complete the actions agreed following an earlier Ombudsman investigation within the agreed timescales.

  • Cheshire East Council (23 012 720)

    Statement Closed after initial enquiries Friends and family carers 02-Jan-2024

    Summary: We will not investigate this complaint about the Council ending a special guardianship payment after Mr X’s child turned18. There is not enough evidence of fault by the Council to warrant investigation.

  • Suffolk County Council (23 012 518)

    Statement Closed after initial enquiries Friends and family carers 20-Dec-2023

    Summary: We cannot investigate this complaint about what the Council wrote about Mr X in an assessment. This matter is not separable from the court action that decided who was best placed to care for his grandchild.

  • Wigan Metropolitan Borough Council (23 012 843)

    Statement Closed after initial enquiries Friends and family carers 08-Dec-2023

    Summary: We will not investigate this late complaint about a lack of support from the Council when Mrs X became a family foster carer. There is not a good reason for the delay in bringing the matter to the Ombudsman.

  • Blackpool Borough Council (23 011 789)

    Statement Closed after initial enquiries Friends and family carers 01-Dec-2023

    Summary: We will not investigate this complaint that the Council has been at fault in its response to the complainant’s request for financial support for adaptations to his home. This is because there is no evidence of fault on the Council’s part.

  • Hampshire County Council (23 011 335)

    Statement Closed after initial enquiries Friends and family carers 27-Nov-2023

    Summary: We cannot investigate this complaint that the Council has been at fault in its actions relating to the care of the complainant’s children. This is because it concerns matters which are before the Court or are inextricably linked to those matters.

  • North Tyneside Metropolitan Borough Council (23 009 150)

    Statement Upheld Friends and family carers 16-Nov-2023

    Summary: The Council was at fault for its failure to assess Mrs B as a foster carer when her granddaughter – who was a looked-after child – moved in with her. However, the Council has already offered suitable remedies for Mrs B’s injustice and no further action is required.

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