Friends and family carers


Recent statements in this category are shown below:

  • Sheffield City Council (18 013 819)

    Statement Upheld Friends and family carers 13-Nov-2019

    Summary: The Council was at fault for failing to properly consider its discretionary powers in deciding not to provide a child arrangements order allowance to Ms B. Different parts of its policy are also contradictory about the extent of those discretionary powers. The Council has agreed to re-assess Ms B's granddaughter's needs and to make a new decision about Ms B's allowance. It has also agreed to review its policy.

  • Wirral Metropolitan Borough Council (19 001 094)

    Statement Upheld Friends and family carers 08-Nov-2019

    Summary: The Council was not at fault for reducing Miss B's special guardianship allowance, because its decision was in line with the Special Guardianship Regulations. However, it failed to properly consider the use of its discretionary powers. It has agreed to assess Miss B's finances and decide whether her circumstances justify discretionary payments on top of her allowance.

  • Stoke-on-Trent City Council (18 019 373)

    Statement Upheld Friends and family carers 04-Nov-2019

    Summary: the Council misled Miss B about the support she was applying for when she took on care of her brother and unreasonably stopped the financial support without warning. That caused Miss B financial difficulty and led to her going to time and trouble to pursue her complaint. An apology, payment to Miss B and reminder to officers is satisfactory remedy for the injustice caused.

  • Suffolk County Council (18 016 786)

    Statement Not upheld Friends and family carers 25-Oct-2019

    Summary: Mrs X complained the Council has not given her any financial support for looking after her granddaughters when their mother could not. The Ombudsman has found no fault in the Council's decision to not provide financial support to Mrs X.

  • Northamptonshire County Council (18 011 884)

    Statement Upheld Friends and family carers 18-Oct-2019

    Summary: Mrs X complained about the financial support provided by the Council to help her to care for her three grandchildren. The Ombudsman has found fault in the way the Council managed her allowances. To remedy the injustice caused, the Ombudsman recommended the Council should apologise, write off the overpayment made to Mrs X and carry out a new assessment. The Council has agreed with this recommendation.

  • Wiltshire Council (18 007 032)

    Statement Upheld Friends and family carers 15-Oct-2019

    Summary: Mr and Mrs C complained that the Council failed to provide support for a child who was in their care. The Ombudsman finds fault by the Council, causing injustice to Mr and Mrs C. To remedy this, the Council has agreed to apologise, make a financial payment to Mr and Mrs C and review its practices.

  • Liverpool City Council (18 019 152)

    Statement Upheld Friends and family carers 08-Oct-2019

    Summary: the Council failed to record the reasons it pays a premium for G's care and failed to explain to Mr and Mrs P the possibility the payments will decrease, but any fault has not caused them an injustice. There is no fault in the Council reviewing the payments it makes each year.

  • Plymouth City Council (19 000 933)

    Statement Upheld Friends and family carers 04-Oct-2019

    Summary: Mrs D complains the Council has wrongly reduced the amount it pays her as a special guardian and failed to provide other assistance. The Council was not at fault in how it dealt with payments to Mrs D as a special guardian but it did not follow the statutory complaint process. Mrs D did not suffer any injustice because of this.

  • Kirklees Metropolitan Borough Council (19 002 628)

    Statement Upheld Friends and family carers 03-Oct-2019

    Summary: The Council failed to consider Mr X's complaints under the statutory children's complaints process. The Council has now agreed to consider Mr X's complaint at stage 2 of the process.

  • London Borough of Lewisham (18 010 370)

    Statement Upheld Friends and family carers 20-Sep-2019

    Summary: Ms X complains the Council has refused to provide financial support since asking her to care for a child, Y in February 2014. Ms X also complains the Council failed to respond to her complaint within the statutory timescales. The Council's failure to treat Y as a Looked after Child and provide appropriate support since placing him with Ms X amounts to fault. As does the failure to respond to Ms X's complaint within the statutory timescales. These faults have caused Ms X an injustice.