Portsmouth City Council (25 007 707)

Statement Not upheld Friends and family carers 14-Sep-2026

Summary: We have discontinued our investigation into Miss X’s complaint about her special guardianship allowance. The Council has already resolved any injustice she may have suffered. Further investigation would not achieve anything else for her.

Stockport Metropolitan Borough Council (25 025 892)

Statement Closed after initial enquiries Friends and family carers 14-Sep-2026

Summary: We will not investigate this complaint about the Council’s communication with the complainant. Investigation would achieve nothing significant and is not therefore warranted.

Wakefield Metropolitan District Council (25 025 887)

Statement Closed after initial enquiries Friends and family carers 13-Sep-2026

Summary: We will not investigate Mrs X’s complaint the Council failed to provide her with support when she took over caring for her younger sibling in 2014. The complaint is late and there are no good reasons to decide to investigate it now.

Leeds City Council (25 020 651)

Statement Closed after initial enquiries Friends and family carers 09-Sep-2026

Summary: We will not investigate Ms X’s complaint about delays and poor communication following her offer to be a ‘connected person’ carer because there is nothing we could add to the Council’s response.

Oldham Metropolitan Borough Council (24 019 251)

Statement Upheld Friends and family carers 19-Aug-2026

Summary: The Council has already accepted that it was at fault for how it supported Mrs X as a special guardian, and that this caused her an injustice. Its proposed symbolic financial remedy, however, did not adequately recognise that injustice. It has now agreed to offer
Mrs X an increased payment in line with our guidance on remedies.

Middlesbrough Borough Council (26 012 170)

Statement Closed after initial enquiries Friends and family carers 15-Aug-2026

Summary: We cannot investigate this complaint about a viability assessment carried out by the Council. This is because the substantive matter has been considered as part of court proceedings.

Tameside Metropolitan Borough Council (25 024 988)

Statement Upheld Friends and family carers 12-Aug-2026

Summary: We will not investigate this complaint about a kinship placement. This is because further investigation would not lead to a different outcome, any fault has not caused injustice and we will not normally investigate complaint handling if we are not investigating the substantive complaint.

North Tyneside Metropolitan Borough Council (26 006 821)

Statement Closed after initial enquiries Friends and family carers 09-Aug-2026

Summary: We cannot investigate this complaint about the actions of Council officers relating to the care of a child. This is because the matters have been, or can be, considered in court.

Wirral Metropolitan Borough Council (26 011 261)

Statement Closed after initial enquiries Friends and family carers 26-Jul-2026

Summary: We will not investigate this complaint about the Council’s refusal to investigate Mrs X’s complaint about her care for a relative. This is because the complaint is late and there are no good reasons to investigate now.

Blackpool Borough Council (26 000 296)

Statement Closed after initial enquiries Friends and family carers 21-Jul-2026

Summary: We will not investigate this complaint about the Council failing to carry out a child and family assessment for Mrs Y, and the Council not providing any financial support or guidance to Mrs X. This is because there is insufficient evidence of fault for the first part of complaint, for the remaining part, further investigation would not lead to a different outcome.