Recent statements in this category are shown below:
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North Yorkshire Council (25 029 003)
Statement Upheld Fostering 02-Jul-2026
Summary: We will not investigate this complaint that the Council asked Ms X to repay overpayments it made to her for foster care. This is because the Council has upheld the complaint and agreed to provide a proportionate remedy during its internal complaints process.
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Statement Closed after initial enquiries Fostering 02-Jul-2026
Summary: We will not investigate Ms X’s complaint about a foster care matter. This is because the complaint is late and there are no good reasons to investigate now.
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Kent County Council (25 025 756)
Statement Closed after initial enquiries Fostering 01-Jul-2026
Summary: We will not investigate this complaint about how the Council has dealt with Ms X’s request for contact with a child in foster care. This is because there is not enough evidence the Council is at fault to warrant an investigation.
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Luton Borough Council (25 027 301)
Statement Closed after initial enquiries Fostering 01-Jul-2026
Summary: We will not investigate this complaint about Mr X’s claim for reimbursement for damage caused by a foster child. This is because he can make an insurance claim and if needed to a court.
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Royal Borough of Greenwich (25 025 609)
Statement Closed after initial enquiries Fostering 30-Jun-2026
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s complaint about foster care arrangements. This is because there is no worthwhile outcome achievable by doing so.
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Luton Borough Council (25 008 696)
Statement Upheld Fostering 23-Jun-2026
Summary: The Council was at fault for failing to carry out a risk assessment after Mrs X raised safeguarding concerns about transporting her foster children. However, this did not cause Mrs X a significant injustice. The Council was not at fault for failing to listen to the voice of the children as there are records to show it did this. The Council also provided appropriate support to assist with the family’s needs, so it was not at fault.
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Walsall Metropolitan Borough Council (25 011 939)
Statement Upheld Fostering 23-Jun-2026
Summary: Mrs X complained the Council failed to properly advise her about the needs and behaviours of two children placed with her as a foster carer and has refused her request for enhanced payments for the period of the placement. We found the Council’s failure to inform Mrs X of recent concerns about the children’s needs and behaviours, and the delays and poor communication regarding the request for enhanced fees are fault. These faults caused Mrs X unnecessary distress and uncertainty. The Council will apologise and make a symbolic payment to Mrs X, and will carry out a retrospective review of the request for enhanced payments.
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Hampshire County Council (25 014 961)
Statement Upheld Fostering 23-Jun-2026
Summary: We will not investigate this complaint about the Council asking Ms X to repay money which was sent to her in error. This is because the Council has accepted its error and apologised to Ms X during its own complaint process.
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Darlington Borough Council (25 021 072)
Statement Closed after initial enquiries Fostering 22-Jun-2026
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s foster care matter. This is because the Council has dealt with the complaint through the Statutory Complaints Procedure and there is no worthwhile outcome achievable by a further investigation.
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Statement Upheld Fostering 07-Jun-2026
Summary: Miss B complained the Council failed to assess risk and provide support to her when she fostered a child. The Council was at fault. The Council failed to share relevant information with Miss B, did not take sufficient action to mitigate risks, and failed to update the risk assessment. As a result, Miss B was denied the opportunity to make an informed decision about the placement, and there is uncertainty about whether an incident of physical harm might have been prevented. The Council has agreed to make a symbolic payment, update its records, and identify training needs of relevant staff.