London Borough of Hounslow (25 008 266)

Statement Upheld Disabled children 05-Mar-2026

Summary: Ms X complains the Council has not dealt properly with services for her family including reviewing an Education Health and Care Plan, her son’s education provision, blue badge applications, a carers assessment and has not handled her complaints properly. The Council is at fault because it delayed an Education Health and Care Plan annual review, failed to make special educational provision, closed a child in need plan without informing her and did not deal with part of her complaint through the correct complaints process. Ms X suffered a delayed right of appeal and Y missed special educational needs provision. The Council should apologise, make a symbolic payment to Ms X, repay Ms X costs of therapy provision and make service improvements.

London Borough of Hackney (25 014 088)

Statement Closed after initial enquiries Disabled children 03-Mar-2026

Summary: We will not investigate Ms M’s complaint about her unsuccessful Blue Badge application because there is not enough evidence of fault to justify an investigation. We cannot achieve the outcome Ms M wants.

London Borough of Croydon (25 019 278)

Statement Closed after initial enquiries Disabled children 19-Feb-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision not to award her son a Disabled Persons Freedom Pass. This is because further investigation is unlikely to find fault in the Councils actions.

London Borough of Ealing (25 013 671)

Statement Closed after initial enquiries Disabled children 12-Feb-2026

Summary: We will not investigate Ms X’s complaint about a failure to provide services and support for her child and its refusal to consider her complaint about the matter. Part of the complaint is late, there is insufficient evidence of fault in the Council’s more recent complaints handling and an investigation would not lead to a different outcome.

Lancashire County Council (25 011 123)

Statement Closed after initial enquiries Disabled children 10-Feb-2026

Summary: We will not investigate Mrs X’s complaint about the lack of Children’s social care support. The Council gave her a route to a Council assessment, and we are unlikely to achieve significantly more.

Surrey County Council (25 005 335)

Statement Upheld Disabled children 06-Feb-2026

Summary: The Council was at fault for the way it decided Mrs X’s application and appeal for a Blue Badge for her disabled child. This caused Mrs X injustice. The Council has agreed to make a fresh decision.

Surrey County Council (25 010 688)

Statement Closed after initial enquiries Disabled children 15-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a Blue Badge application for his child. The Council has now issued a Blue Badge. An investigation would not lead to a different outcome.

Sheffield City Council (25 000 249)

Statement Upheld Disabled children 14-Jan-2026

Summary: The Council has accepted fault in that it did not carry out a parent/carer’s needs assessment as requested by the complainant. The complainant did not consider the Council recognised the avoidable distress which this had caused her and her family. We have recommended a way to remedy that injustice which the Council has accepted. Therefore, we have completed our investigation and are closing the complaint.

Birmingham City Council (25 010 207)

Statement Closed after initial enquiries Disabled children 05-Jan-2026

Summary: We will not investigate Mr F’s complaint about the care provided for his son because there is nothing we could add to the independent investigation that has already been carried out, and our involvement would not lead to a different outcome.

Leicester City Council (25 010 310)

Statement Closed after initial enquiries Disabled children 23-Dec-2025

Summary: We will not investigate Mrs X’s complaint about a carer’s assessment and the support provided by the Council because we could not add to the previous independent investigation, and we could not achieve the outcome Mrs X wants.