Leicester City Council (25 010 310)

Statement Closed after initial enquiries Disabled children 23-Dec-2025

Summary: We will not investigate Mrs X’s complaint about a carer’s assessment and the support provided by the Council because we could not add to the previous independent investigation, and we could not achieve the outcome Mrs X wants.

Norfolk County Council (25 001 573)

Statement Closed after initial enquiries Disabled children 22-Dec-2025

Summary: We will not investigate Ms X’s complaint about a lack of support from the Council’s children’s services. It is reasonable for her to request a stage three review under the statutory children’s complaints procedure.

Bracknell Forest Council (24 021 624)

Statement Upheld Disabled children 19-Dec-2025

Summary: Mrs X complained about the Council’s handling of her request for a parent carers assessment, the children’s statutory complaints process, and how it communicated with her. Overall, we agreed with the Council’s stage two findings. However, the remedy proposed was not adequate to acknowledge the impact its delays had on her, and it did not consider the significantly delayed complaints handling. The Council will apologise, make a symbolic payment, and carry out service improvements recommendations.

London Borough of Newham (25 008 800)

Statement Closed after initial enquiries Disabled children 16-Dec-2025

Summary: We will not investigate this complaint about the Council’s handling of Mrs Y’s application to renew her child’s blue badge. We could not add to the Council’s appeal findings, there is not enough evidence of fault to justify our investigation, and any injustice is not significant enough to justify our involvement.

London Borough of Lambeth (24 016 731)

Statement Closed after initial enquiries Disabled children 15-Dec-2025

Summary: We will not investigate Mr F’s complaint because the Council agreed to appoint an independent investigator and consider his complaint at the second stage of the statutory children’s complaints process. The reason Mr F’s complaint has not progressed is because Mr F refused the Council’s offer, not because of anything the Council has done.

London Borough of Tower Hamlets (25 009 972)

Statement Closed after initial enquiries Disabled children 15-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for a blue badge for her son, Y. This is because there is no sign of fault by the Council.

Essex County Council (25 004 218)

Statement Closed after initial enquiries Disabled children 18-Nov-2025

Summary: We will not consider Mrs M’s complaints until the Council has completed the parent carer’s assessment.

London Borough of Hackney (25 010 722)

Statement Closed after initial enquiries Disabled children 14-Nov-2025

Summary: We will not investigate Mrs Y’s complaint about the Council’s decision not to issue her child with a Blue Badge. There is not enough evidence of fault to justify investigation, and it is unlikely an investigation would lead to a different outcome.

London Borough of Redbridge (25 014 673)

Statement Closed after initial enquiries Disabled children 13-Nov-2025

Summary: We will not investigate Ms X’s complaint about a delay assessing her child’s needs. The Council has now started its assessment, so it is unlikely an investigation would lead to a different outcome.

London Borough of Waltham Forest (25 007 317)

Statement Closed after initial enquiries Disabled children 11-Nov-2025

Summary: We will not investigate Ms X’s complaint about the Council’s assessment of her child’s needs. The Council has considered her complaint under the statutory children’s complaints procedure. An investigation is unlikely to lead to a different outcome.