Statement Not upheld Disabled children 22-Mar-2022
Summary: The Council was not at fault in how it assessed Ms X's son's application for a Blue Badge.
Statement Upheld Disabled children 15-Mar-2022
Summary: Mrs B complained about lack of support to her family between 2017 and 2021, failure to arrange meetings properly, failure to allocate a social worker from the disabled children's team, failure to respond to correspondence and delay putting in place recommendations following a complaint. The Council failed to properly consider the impact on Mrs B as a carer during its assessments, failed to arrange some meetings properly, failed to respond to Mrs B's correspondence and set up direct payments without discussing whether that was an option Mrs B wanted. An apology, payment to Mrs B and training for officers is satisfactory remedy.
Statement Not upheld Disabled children 07-Mar-2022
Summary: Mrs B complained the Council unreasonably refused to award her son a blue badge. I have not investigated the complaint as the Council has since reconsidered its decision and awarded the blue badge. The Ombudsman could not achieve anything further for Mrs B.
Statement Upheld Disabled children 03-Mar-2022
Summary: Ms X complained the Council did not provide appropriate support to meet her child, Y's, needs. She said it also did not complete a parent carer assessment with her and about poor complaint handling. There was no fault in how the Council assessed Y's needs and decided they were not eligible for social support. However, it failed to refer them for a mentor as agreed, did not complete an adequate parent carer assessment with Ms X and delayed investigating her complaint. The Council will offer to refer Y for a mentor if still appropriate, complete a parent carer assessment with Ms X and pay Ms X £200 in acknowledgement of the frustration and uncertainty caused.
Statement Upheld Disabled children 28-Feb-2022
Summary: Ms X complained the Council failed to approve her application to move into a home fit for her disabled child Y's needs. Ms X also complained the Council did not respond to the complaint she raised about this. The Council was not at fault for rejecting Ms X's bid for the property. The Council was at fault for a significant delay in responding to the complaint she made. The Council should apologise to Ms X and make a payment of £200. It has already reminded its staff of the importance of responding to complaints within the required timescales.
Statement Upheld Disabled children 28-Feb-2022
Summary: We uphold Ms X's complaint, as the Council delayed considering a complaint at stage two of the children's statutory complaints procedure. The Council has agreed to complete its stage two without further delay.
Statement Upheld Disabled children 17-Feb-2022
Summary: Ms X complained about errors and delays in the Council's investigation of her complaint about Children's services under the Children's Statutory Complaints procedure. The Council was at fault. It has agreed to begin a stage 2 investigation and pay Ms X £200 in recognition of the frustration caused by poor communication and delay.
Statement Upheld Disabled children 19-Jan-2022
Summary: Mr X complains the Council did not deal properly with safeguarding concerns about his children. The Council was at fault because it wrongly stated it had discussed issues with his son's school and delayed fully investigating Mr X's concerns. The Council has already apologised to Mr X, offered to pay him £100 and provided guidance to staff. The Council should pay Mr X an additional £200 for distress and provide guidance to staff to fully record decisions and actions.
Statement Upheld Disabled children 11-Jan-2022
Summary: Mrs X complains about the Council's handling of her requests for more support for her child since 2018 and her complaints about this. The Council has already addressed and remedied faults identified by considering Mrs X's complaints through all three stages of the statutory complaint process twice. The Council was at fault for not considering the injustice caused by delay in it progressing both complaints in line with the statutory timescales. The Council has agreed to apologise and make a payment to Mrs X and her child for the impact of the delays. The Council will also remind all relevant staff of the timescales in the statutory complaint process and to consider the impact of any delay.
Statement Not upheld Disabled children 22-Dec-2021
Summary: Mrs X complained the Council did not implement all of the recommendations as agreed following an investigation into her complaint under the children's statutory complaints procedure. She also complained the Council did not explain why her child did not meet the criteria to receive funding for the requested support. There was no fault by the Council.