Recent statements in this category are shown below:
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London Borough of Brent (25 019 280)
Statement Upheld Disabled children 28-Sep-2026
Summary: We will not investigate this complaint about the Council’s failure to provide Miss X and her child Y with support they have been assessed as requiring. This is because the Council has carried out an investigation in line with the children’s statutory complaints procedure and offered a proportionate remedy that recognises the injustice experienced by Miss X and Y.
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London Borough of Hounslow (25 019 542)
Statement Upheld Disabled children 24-Sep-2026
Summary: Mrs X complained the Council failed to complete the recommendations made following a stage three children’s statutory complaint. We found the Council at fault for delays in implementing some of the agreed actions and for its consideration of the recommendations. The Council has agreed to apologise for the delay and reconsider the financial remedy in line with the panel’s recommendation.
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Bournemouth, Christchurch and Poole Council (25 020 180)
Statement Upheld Disabled children 23-Sep-2026
Summary: There was procedural fault in the Council’s assessment of a Blue Badge application made by Miss Y. The Council will invite Miss Y to apply again, complete a fresh assessment and review its Blue Badge policy to ensure compliance with national guidance.
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Statement Closed after initial enquiries Disabled children 21-Sep-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse a blue badge to Miss Y’s child. This is because there is not enough evidence of fault by the Council to warrant an investigation.
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London Borough of Wandsworth (25 013 658)
Statement Upheld Disabled children 17-Sep-2026
Summary: Mrs X complained that the Council failed to complete actions it agreed at stage three of the children’s statutory complaint procedure. The Council was at fault for failing to implement the agreed actions. This caused Mrs X and her son, Y, further distress, frustration and uncertainty. The Council should apologise, make further symbolic payments, and send us evidence of service improvements and an action plan for completion of agreed works.
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West Berkshire Council (26 011 877)
Statement Upheld Disabled children 14-Sep-2026
Summary: Mrs Y completed Stage 2 of the statutory children's complaints procedure but did not then request a Stage 3 review panel. When she later tried to progress her complaint, the Council said it could not convene a panel because the investigation notes were no longer available. However, the Stage 2 reports and adjudication remain available, and the Council did not adequately explain why it could not complete the statutory process. The Council has now agreed to convene a Stage 3 panel without delay.
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London Borough of Hounslow (25 025 156)
Statement Closed after initial enquiries Disabled children 07-Sep-2026
Summary: We will not investigate Ms X’s complaint about her request for a sensory room at home because there is not enough evidence of fault to justify an investigation.
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Norfolk County Council (25 016 426)
Statement Upheld Disabled children 23-Aug-2026
Summary: We have upheld Ms X’s complaint because the Council should have considered her complaints under the statutory procedure. The Council has now agreed to investigate this complaint under the statutory procedure, providing a proportionate remedy for the injustice caused.
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Worcestershire County Council (25 001 748)
Statement Closed after initial enquiries Disabled children 05-Aug-2026
Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.
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Statement Upheld Disabled children 15-Jul-2026
Summary: The Council failed to consider Ms X’s complaint through the correct statutory complaint procedure. This delayed the Council’s consideration of Ms X’s complaint, causing her uncertainty and frustration. The Council should apologise, consider Ms X's complaint through the correct procedure and make a payment to Ms X.