London Borough of Lambeth (25 017 192)

Statement Upheld Disabled children 20-Apr-2026

Summary: We have upheld Ms X’s complaint because the Council has not followed the statutory complaint process correctly. The Council has agreed to reconsider its adjudication.

London Borough of Redbridge (25 010 398)

Statement Upheld Disabled children 16-Apr-2026

Summary: Mr X complains the Council failed to properly consider a blue badge application for his child, Y. Mr X says this has caused him and his family distress. We have found fault in the Councils actions for failing to consider all information available to it. The Council has agreed to write to Mr X to apologise and pay him a financial payment alongside the action the Council has already taken.

Rutland County Council (25 017 521)

Statement Closed after initial enquiries Disabled children 13-Apr-2026

Summary: We will not investigate part of Mrs X’s complaint about the Council’s decision not to provide funding through the Holiday Activity Fund for her child because there is insufficient evidence of fault. We will not investigate Mrs X’s complaints about an officer’s conduct or the Council’s complaint handling because the Council already apologised and implemented service improvements. An investigation is unlikely to achieve anything further.

Kent County Council (25 016 851)

Statement Closed after initial enquiries Disabled children 27-Mar-2026

Summary: We will not investigate Mr F’s complaint about his application for a Blue Badge for his daughter because there is not enough evidence of fault to justify an investigation, and we cannot achieve the outcome Mr F wants.

London Borough of Redbridge (25 028 046)

Statement Closed after initial enquiries Disabled children 27-Mar-2026

Summary: We will not investigate Ms M’s complaint about her application for a Blue Badge for her son because there is not enough evidence of fault to justify an investigation. We cannot achieve the outcome Ms M wants, so there is no worthwhile outcome achievable.

West Sussex County Council (25 016 644)

Statement Closed after initial enquiries Disabled children 11-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s response to reports of misuse of her child’s blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

London Borough of Hounslow (25 008 266)

Statement Upheld Disabled children 05-Mar-2026

Summary: Ms X complains the Council has not dealt properly with services for her family including reviewing an Education Health and Care Plan, her son’s education provision, blue badge applications, a carers assessment and has not handled her complaints properly. The Council is at fault because it delayed an Education Health and Care Plan annual review, failed to make special educational provision, closed a child in need plan without informing her and did not deal with part of her complaint through the correct complaints process. Ms X suffered a delayed right of appeal and Y missed special educational needs provision. The Council should apologise, make a symbolic payment to Ms X, repay Ms X costs of therapy provision and make service improvements.

London Borough of Hackney (25 014 088)

Statement Closed after initial enquiries Disabled children 03-Mar-2026

Summary: We will not investigate Ms M’s complaint about her unsuccessful Blue Badge application because there is not enough evidence of fault to justify an investigation. We cannot achieve the outcome Ms M wants.

London Borough of Croydon (25 019 278)

Statement Closed after initial enquiries Disabled children 19-Feb-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision not to award her son a Disabled Persons Freedom Pass. This is because further investigation is unlikely to find fault in the Councils actions.

London Borough of Ealing (25 013 671)

Statement Closed after initial enquiries Disabled children 12-Feb-2026

Summary: We will not investigate Ms X’s complaint about a failure to provide services and support for her child and its refusal to consider her complaint about the matter. Part of the complaint is late, there is insufficient evidence of fault in the Council’s more recent complaints handling and an investigation would not lead to a different outcome.