Recent statements in this category are shown below:
Statement Upheld Disabled children 03-May-2019
Summary: Mrs X complains the Council was responsible for the decision made by the special school her child attends to temporarily close its after-school club causing distress to her child. We found fault as the communication between the Council and school lacked clarity. But this fault did not cause Mrs X and her child an injustice as the decision to close the club was taken by the school. So, we have completed our investigation.
Statement Not upheld Disabled children 29-Apr-2019
Summary: Ms X complains the Council delayed making Direct Payments for her son's respite care when they moved into the Council's area. The Ombudsman has found no evidence of fault in the way the Council considered these matters.
Statement Upheld Disabled children 25-Apr-2019
Summary: Mrs X complains that the Council failed to deal properly with her requests for support for her disabled child, including respite care. She also complains that it failed to carry out a social care assessment for her child as part of his transfer to an Education Health and Care Plan. The Ombudsman finds that the Council was at fault in the way it dealt with both these matters. It created unnecessary barriers to access to services for a disabled child. The Council has agreed a suitable remedy, including payments to Mrs X, an assessment of her child's needs and a review of procedures. Mrs X may come back to the Ombudsman after the assessment to consider whether any further remedy is appropriate.
Statement Not upheld Disabled children 05-Apr-2019
Summary: the Council has been unable to recruit a specialist teacher of the deaf to fill a vacant post, but this is not the result of fault by the Council. The Council's specialist nursery nurse has provided support for B, and when Mr F complained he wanted more support, the Council increased the level of support provided.
Statement Upheld Disabled children 05-Apr-2019
Summary: The Council has identified some fault in its handling of assessments and support for a family with a disabled child, and in its approach to the statutory complaints procedure. The Council has agreed to offer a remedy for the distress caused to the complainant, and for her time and trouble in pursuing the complaint.
Statement Upheld Disabled children 13-Mar-2019
Summary: the Council took 44 weeks too long to issue B's Education, Health and Care (EHC) Plan, and failed to properly consider his social care needs when Mrs M asked for help. The Council has accepted my recommendations to address the injustice this caused.
Statement Not upheld Disabled children 14-Feb-2019
Summary: Mrs B complains about the Council's involvement with her and her daughter C, who has a disability. There are ongoing court proceedings relating to C. The Ombudsman has discontinued its investigation as it cannot investigate matters that are being considered in court.
Statement Upheld Disabled children 08-Feb-2019
Summary: The Council took too long to deal with Miss M's complaint about social care provision for her children, T and L. They each have disabilities. The Ombudsman asked the Council to apologise to Miss M, and carry out a child and family assessment. The Council has completed the assessment. The Council has agreed pay Miss M £250 for the delay in dealing with her complaint.
Statement Upheld Disabled children 29-Jan-2019
Summary: Mrs X complained that the Council unfairly removed the respite provision for her son, F. The Ombudsman finds that the Council failed to consider F's needs and wish for respite fully when it ended the provision. Mrs X and her son missed out on the opportunity to have the short breaks as a result. The Council has agreed a suitable remedy.
Statement Upheld Disabled children 23-Jan-2019
Summary: Mr B complains the Council did not investigate his complaint about a social worker properly, didn't complete an internal review properly and has not explained how it has introduced changes to prevent the same problems happening again. The Council has accepted it was at fault because the complaints process took a long time and did not fully consider Mr B's complaint. The Council have apologised to Mr B and offered a financial settlement. As well as this, the Council accepts it should pay Mr B an additional £250 to reflect the time taken to deal with his complaint and how it managed his case.