Oxfordshire County Council (23 016 682)

Statement Closed after initial enquiries Disabled children 29-Feb-2024

Summary: We will not investigate this complaint about the services provided to the complainant’s family and the handling of his subsequent complaint. This is because it is unlikely investigation would lead to a substantially different outcome.

Lancashire County Council (23 015 202)

Statement Upheld Disabled children 20-Feb-2024

Summary: We will not investigate Miss X’s complaint about children services’ actions. The Council has now agreed to follow the Children Act statutory complaints’ procedure.

North Somerset Council (23 008 084)

Statement Upheld Disabled children 20-Feb-2024

Summary: There was fault in how the Council handled significant changes to Mrs C’s care package. It had not reviewed this regularly, and did not seek to agree the changes with Mr and Mrs C, nor give Mr C proper notice when he was employed to deliver care to his wife. The Council also took too long to review its assessment of their son’s care needs. The Council’s shortcomings caused Mr and Mrs C distress and uncertainty and it has agreed to remedy this.

London Borough of Hackney (23 009 035)

Statement Not upheld Disabled children 20-Feb-2024

Summary: Mrs B says the Council failed to properly consider her application for a blue badge. During our investigation the Council reviewed the decision and awarded Mrs B a blue badge. There is no need for the Ombudsman to pursue the matter further.

Lancashire County Council (23 010 509)

Statement Upheld Disabled children 15-Feb-2024

Summary: Mrs B complained about the actions of the Council in dealing with her request for an assessment and services for her daughter from the children with disabilities service and the way in which it dealt with her complaint about those matters. We have found fault with the Council. The Council has agreed to apologise to Mrs B, pay her £500, complete a new assessment and improve its procedures for the future.

London Borough of Lewisham (23 015 309)

Statement Closed after initial enquiries Disabled children 14-Feb-2024

Summary: We will not investigate Ms X’s complaint about the Council not awarding an adaptations’ grant. It is unlikely we would find fault in its decision not to. And we are unlikely to significantly add to the remedy already offered for accepted fault.

Sheffield City Council (23 014 968)

Statement Upheld Disabled children 08-Feb-2024

Summary: We will not investigate Mrs X’s complaint about the Council refusing to renew her son’s Blue Badge. This is because the Council has reviewed its decision and issued the Blue Badge. This is a satisfactory outcome, and we could not achieve anything more.

London Borough of Hounslow (23 014 221)

Statement Closed after initial enquiries Disabled children 07-Feb-2024

Summary: We will not investigate this complaint about the Council’s decision not to issue a Blue Badge for the complainant’s daughter. This is because there is not enough evidence of fault by the Council.

London Borough of Harrow (23 014 706)

Statement Closed after initial enquiries Disabled children 31-Jan-2024

Summary: We will not investigate Mrs X’s complaint about the Council refusing a Blue Badge application because it is unlikely we would find fault.

Hertfordshire County Council (23 000 046)

Statement Upheld Disabled children 29-Jan-2024

Summary: Miss X complained that the Council failed to properly support her granddaughter to find supported accommodation. She also complained about its communication and explanation of processes. We found the Council could have better communicated its processes, there was delay in starting the search for accommodation and some delay finding respite care. We recommended the Council apologised, made a payment to them both and considered providing more information to service users about supported housing applications.