Cheshire East Council (25 000 499)

Statement Upheld Child protection 14-Apr-2026

Summary: Ms X complained about the Council’s handling of allegations made against her and the conduct of its safeguarding procedures. We have not found the Council at fault for its conduct or communication during its initial visit to Ms X’s home, or in how it accounted for the information received in its decision-making. We have found the Council at fault for not appropriately providing Ms X with a copy of its assessment and for delay in issuing its closure letter. We believe this caused Ms X avoidable distress and uncertainty. We found the Council at fault for not making clear Ms X could have been accompanied during an interview. For the reasons set out in the decision, we do not believe this caused a significant injustice. The Council has agreed to apologise to Ms X and pay a symbolic financial remedy to recognise the avoidable distress caused. The Council also agreed to remind staff that individuals can be accompanied in interviews where appropriate.

Devon County Council (25 017 189)

Statement Closed after initial enquiries Child protection 14-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s actions following his adopted daughter’s allegations against him. This is because it is late and there are no good grounds to exercise discretion to consider it now.

London Borough of Havering (25 023 661)

Statement Upheld Child protection 14-Apr-2026

Summary: We have upheld Mr X’s complaint about delay at stage 2 of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Barnsley Metropolitan Borough Council (25 002 153)

Statement Closed after initial enquiries Child protection 13-Apr-2026

Summary: We will not investigate Mr X’s complaint that the Council shared incorrect information to the family court. This is mostly because we cannot investigate what happened in court. We also cannot achieve anything more for Mr X and his concerns about the handling of his personal data are better addressed with the Information Commissioner’s Office.

Peterborough City Council (25 018 434)

Statement Closed after initial enquiries Child protection 13-Apr-2026

Summary: We will not investigate Mr X’s complaint about a safeguarding strategy meeting, a subsequent unannounced home visit and the Council’s investigation of his complaint under the statutory children’s complaints procedure. It is unlikely we would add to the Council’s investigation or reach a different outcome.

Bolton Metropolitan Borough Council (25 016 862)

Statement Closed after initial enquiries Child protection 12-Apr-2026

Summary: We will not investigate Ms X’s complaint about children services’ action as we are unlikely to achieve the remedy they seek. We cannot investigate the Council’s actions during court proceedings.

Oxfordshire County Council (25 017 132)

Statement Closed after initial enquiries Child protection 12-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his family. There is not enough evidence of fault in the Council’s decision making to justify us investigating. We also could not add to the Council’s apology to Mr X for its poor communication by investigating further.

Worcestershire County Council (25 019 098)

Statement Closed after initial enquiries Child protection 12-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his child. The complaint is late and the law prevents us from investigating anything that is or has been the subject of court proceedings.

Hampshire County Council (25 019 840)

Statement Closed after initial enquiries Child protection 12-Apr-2026

Summary: We will not investigate Mr X’s complaint that the Council refused to consider his complaint under the Children’s Statutory Procedure and delayed his subject access request . This is because it is late and the Information Commissioner’s Office (ICO) is best placed to consider delays relating to subject access requests.

Nottinghamshire County Council (25 016 820)

Statement Closed after initial enquiries Child protection 09-Apr-2026

Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her children. There is not enough evidence of fault in the Council’s action to justify us investigating. It would also be reasonable for Miss X to raise any concerns she has about the care and contact arrangements for her children in court.