Suffolk County Council (25 014 046)

Statement Upheld Child protection 28-Jul-2026

Summary: The Council was at fault. It failed to escalate and investigate Ms X’s complaint under the statutory complaints procedure causing her frustration. The Council agreed to apologise to Ms X, make a payment and investigate her complaint under the statutory complaints procedure starting at stage two. The Council also agreed to make a service improvement.

Liverpool City Council (26 011 554)

Statement Closed after initial enquiries Child protection 28-Jul-2026

Summary: We will not investigate this complaint about the conduct of a social worker. Social Work England are better placed to deal with the matter.

Warrington Council (26 011 356)

Statement Closed after initial enquiries Child protection 27-Jul-2026

Summary: We cannot investigate this complaint about the Council’s children’s services involvement with Ms X’s family. The law prevents us from investigating matters which have been subject to court proceedings and part of the complaint is late without good reasons for us to exercise discretion to consider it now.

Cambridgeshire County Council (25 025 652)

Statement Closed after initial enquiries Child protection 26-Jul-2026

Summary: We cannot investigate Miss X’s complaint about a court case in 2007/2008 involving her child. The law prevents us from investigating complaints about matters that have been subject to court proceedings. We have no discretion to do so.

Durham County Council (25 007 054)

Statement Closed after initial enquiries Child protection 23-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his child. This is because further investigation would not lead to a different outcome.

Birmingham City Council (25 010 979)

Statement Closed after initial enquiries Child protection 23-Jul-2026

Summary: We cannot investigate this complaint about the care arrangements for X’s children. This is because X has commenced court proceedings. Any matters separable from proceedings are made late.

Staffordshire County Council (25 022 452)

Statement Closed after initial enquiries Child protection 23-Jul-2026

Summary: We will not investigate this complaint about child protection issues. This is because the matter complained about could reasonably have been mentioned as part of the legal proceedings regarding a closely related matter. It is reasonable to expect Miss Y to go to the Information Commissioner about her data protection complaint. It is not a good use of public resources to investigate complaints about complaint handling when we are unable to deal with the substantive issue.

London Borough of Croydon (25 024 315)

Statement Closed after initial enquiries Child protection 23-Jul-2026

Summary: We will not investigate Miss X’s complaint the Council failed to support her when it removed her child from her care. This is because the complaint is late and there are no good reasons to exercise discretion to investigate it now.

London Borough of Southwark (25 026 707)

Statement Closed after initial enquiries Child protection 23-Jul-2026

Summary: We cannot investigate Miss X's complaint about a social worker's involvement in child welfare proceedings. The law says we cannot investigate matters considered by a court or issues that are too closely linked to court proceedings.

Royal Borough of Greenwich (26 011 169)

Statement Closed after initial enquiries Child protection 23-Jul-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s disclosure of historical allegations made against her in a document. This is because there is another body better placed to consider this complaint.