Suffolk County Council (25 013 213)

Statement Closed after initial enquiries Child protection 21-Apr-2026

Summary: We will not investigate Mr X’s complaint about the outcome of the Council’s Local Authority Designated Officer safeguarding process. Some of the complaints are late and with the others, there is not enough evidence of fault or significant injustice to warrant an investigation.

Telford & Wrekin Council (25 015 037)

Statement Closed after initial enquiries Child protection 21-Apr-2026

Summary: We will not investigate Mr F’s complaint about contact with his child because there is not enough evidence of fault to justify an investigation, and nothing we could add to the Council’s response.

Reading Borough Council (25 016 876)

Statement Closed after initial enquiries Child protection 21-Apr-2026

Summary: We cannot investigate Miss X’s complaint about an entry to her home as we cannot investigate the Police’s actions. We will not investigate her complaint about children services’ actions in relation to a child protection conference as we are unlikely to achieve more than the service improvements and apology the Council has already offered.

London Borough of Sutton (25 018 427)

Statement Closed after initial enquiries Child protection 21-Apr-2026

Summary: We will not investigate this complaint about the Council responding to a child protection referral, or how it carried out its enquiries. There is not enough evidence of fault it started an investigation and the fault Mr X alleges in how it carried out that investigation, has not caused him a significant injustice.

Knowsley Metropolitan Borough Council (25 018 718)

Statement Closed after initial enquiries Child protection 21-Apr-2026

Summary: We will not investigate Mr X’s complaint about the conduct of a social worker whom he said asked inappropriate questions and made unfounded allegations against him. The Council upheld the complaint and apologised. An investigation by the Ombudsman is unlikely to achieve anything else.

Northumberland County Council (25 019 803)

Statement Closed after initial enquiries Child protection 21-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to complete a children’s statutory complaint investigation in 2019. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. We will not investigate the Council’s refusal to investigate the same complaint in 2025 because there is not enough evidence of fault to warrant our involvement.

Birmingham City Council (25 021 093)

Statement Upheld Child protection 21-Apr-2026

Summary: We have upheld Miss X’s complaint about the Council’s handling of her complaint about its children’s services. The Council has accepted fault in the way it retained Miss X’s records and now agreed to remedy for avoidable uncertainty this creates. This provides a proportionate remedy for the injustice caused.

Southampton City Council (25 018 227)

Statement Closed after initial enquiries Child protection 20-Apr-2026

Summary: We cannot investigate the Council’s preparation and content of a Court ordered children services’ report. We will not investigate Mr X’s complaint about safeguarding matters as it is reasonable to expect Mr X to have told the Court.

Gateshead Metropolitan Borough Council (25 017 718)

Statement Closed after initial enquiries Child protection 19-Apr-2026

Summary: We cannot investigate this complaint about the Council’s handling of care arrangements for a child. The decision about care of the child was made by a court and the law prevents us from investigating matters relating to it.

Leeds City Council (25 017 769)

Statement Closed after initial enquiries Child protection 19-Apr-2026

Summary: We will not investigate Mrs X’s complaint that the Council refused to consider her complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault by the Council.