North Yorkshire Council (25 019 895)

Statement Closed after initial enquiries Child protection 05-May-2026

Summary: We will not investigate Ms M’s complaint about a child protection conference because there is nothing we could add to the Council’s response. The welfare of Ms M’s children was to be considered by the Court. It would have been reasonable for Ms M to raise any concerns or disagreements about the Council’s assessment directly with the Court during the proceedings.

Hampshire County Council (25 020 081)

Statement Upheld Child protection 05-May-2026

Summary: We will not investigate this complaint about Mr X’s contact with the Council during child protection enquiries. The Council has upheld most of Mr X’s complaint and has provided an appropriate remedy for his injustice. There are no wider public interest issues remaining to justify investigating.

West Sussex County Council (25 016 417)

Statement Closed after initial enquiries Child protection 04-May-2026

Summary: We will not investigate this complaint about the Council’s response to Miss X’s concerns about a school. We cannot investigate what happens in schools and it is unlikely we would find any fault in how the Council responded to Miss X’s concerns, or how it dealt with her request for a different school.

Staffordshire County Council (25 018 433)

Statement Closed after initial enquiries Child protection 04-May-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to arrange contact between her and a relative who is in care. There is not enough evidence of fault by the Council to warrant our involvement, and we cannot achieve the outcome sought by Mrs X.

City of Bradford Metropolitan District Council (25 021 790)

Statement Closed after initial enquiries Child protection 04-May-2026

Summary: We will not investigate Miss X’s complaint that the Council failed to safeguard her and her siblings. There is not enough evidence of fault by the Council.

London Borough of Waltham Forest (25 012 678)

Statement Closed after initial enquiries Child protection 28-Apr-2026

Summary: We cannot investigate part of Mrs X’s complaint about concerns relating to her child’s school because the issues raised relate to the internal management of a school, and the law says we cannot investigate. We will not investigate the Council’s investigation into a safeguarding concern because there is insufficient evidence of fault. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.

London Borough of Havering (25 005 294)

Statement Closed after initial enquiries Child protection 28-Apr-2026

Summary: We cannot investigate Miss X’s complaint that the Council lied in court. The law prevents us from investigating complaints about what happened in court.

Oxfordshire County Council (25 017 945)

Statement Closed after initial enquiries Child protection 28-Apr-2026

Summary: We will not investigate Ms X’s complaint about how the Council dealt with a child protection referral. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.

Herefordshire Council (25 019 180)

Statement Closed after initial enquiries Child protection 28-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of the children’s statutory complaints procedure. Some of the complaint is late. For the remainder, it was reasonable for Mrs X to ask the Council to review her complaint, there is not enough evidence of fault in its decision to close her complaint, and the Information Commissioner is better placed to consider and decide complaints about data protection.

Somerset Council (25 019 337)

Statement Closed after initial enquiries Child protection 28-Apr-2026

Summary: We will not investigate this complaint that the Council failed to act appropriately to safeguard the complainant’s child. This is because the complaint has already been substantially upheld and investigation by the Ombudsman would achieve nothing significant.