London Borough of Lewisham (25 025 191)

Statement Closed after initial enquiries Child protection 08-Sep-2026

Summary: We will not investigate this complaint about the actions of the Council’s children’s services. It is reasonable to expect Mrs X to request a stage three review of her complaint.

Wirral Metropolitan Borough Council (26 015 090)

Statement Closed after initial enquiries Child protection 08-Sep-2026

Summary: We will not investigate this complaint about Mr X’s contact with Children’s Social Care. The Council has already investigated Mr X’s complaint and provided explanations for its involvement, and further investigation by us would not lead to a different outcome. Additionally, some aspects of Mr X’s complaint are better suited to be considered by the Information Commissioner.

Nottingham City Council (25 025 288)

Statement Closed after initial enquiries Child protection 07-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision not to take safeguarding action. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Tameside Metropolitan Borough Council (26 014 709)

Statement Closed after initial enquiries Child protection 07-Sep-2026

Summary: We cannot investigate X’s complaint about information the Council provided during court proceedings. This is because the law prevents us from investigating complaints about what happens in court. X’s complaint about other matters is made late.

Lancashire County Council (26 015 074)

Statement Closed after initial enquiries Child protection 07-Sep-2026

Summary: We will not investigate this complaint about the Council’s contact with Mr X, relating to child protection procedures. There are other bodies better placed to consider his complaint and there is otherwise no worthwhile outcome achievable by us investigating.

Sandwell Metropolitan Borough Council (25 013 034)

Statement Closed after initial enquiries Child protection 06-Sep-2026

Summary: We will not investigate this complaint about the Council’s children’s services involvement with Miss X and her family. This is because there is not enough fault in the Council’s decision to delay considering her complaint to warrant further investigation.

Hampshire County Council (25 015 431)

Statement Upheld Child protection 06-Sep-2026

Summary: Mr X complained the Council failed to act on safeguarding concerns raised in February 2022 and September 2025. We find the Council at fault for failing to consider whether his child, Y’s, access to education between February 2025 and February 2026 was suitable. This caused Y and Mr X uncertainty. The Council has agreed to apologise and consider whether Y is able to access any of the provision she may have missed.

Somerset Council (25 028 517)

Statement Closed after initial enquiries Child protection 06-Sep-2026

Summary: We will not investigate this late complaint about the Council’s involvement in Miss X’s case when she was a child, and its response when she attempted to complain at an earlier date. We could not carry out a fair investigation now due to the passage of time.

Oldham Metropolitan Borough Council (25 030 294)

Statement Closed after initial enquiries Child protection 06-Sep-2026

Summary: We will not investigate Mr X’s complaint about his dealings with the Council in connection with child protection matters because we cannot achieve the outcome his wants.

Wiltshire Council (24 019 637)

Statement Upheld Child protection 03-Sep-2026

Summary: We did not find fault with the actions of the Local Authority Designated Officer in relation to their role about the allegations made against Mr X. We did find fault with the Council delaying outside its complaint timescales by nearly eleven months. The Council has agreed to apologise to Mr X and provide a symbolic financial gesture for the severe and prolonged uncertainty caused to Mr X by its fault.