Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.


Recent statements in this category are shown below:

  • Royal Borough of Windsor and Maidenhead Council (20 011 777)

    Statement Upheld Adoption 26-Sep-2021

    Summary: Mr and Mrs P complain about their dealings with the Council in the course of their adoption of their son, B. An independent investigation upheld 14 of their 15 complaints. The Council accepted the investigator's findings and recommendations. I agree with the independent investigator's findings and the action the Council has taken in response.

  • Royal Borough of Greenwich (21 007 563)

    Statement Upheld Adoption 12-Sep-2021

    Summary: The Council is at fault for delaying considering a complaint at stage three of the children's statutory complaints procedure. The Council has agreed to start its stage three investigation without delay and will offer to make a payment to the complainant to remedy the time and trouble its delay has caused him.

  • London Borough of Richmond upon Thames (20 009 613)

    Statement Upheld Adoption 12-Aug-2021

    Summary: the Council failed to complete an Asset Plus assessment initially as its policy requires and this amounts fault. However, this did not cause injustice so the Council is not required to take any action

  • London Borough of Wandsworth (19 020 143)

    Statement Upheld Adoption 06-Aug-2021

    Summary: Ms B complained about the way the Council failed to progress her adoption assessment and delayed in dealing with her complaint about it. This delayed her approval as an adopter by over two years. The Council accepted the failings, apologised to Ms B and offered her £2000. We agreed the Council was at fault and that the payment is appropriate to put right the injustice. The Council has agreed to assist Ms B to progress a new application now.

  • Hertfordshire County Council (20 000 831)

    Statement Upheld Adoption 27-Jul-2021

    Summary: Mrs M complained the Council had not properly considered her adoption application or fairly assessed her. She said the Council had discriminated against her due to her ethnicity and her husband's mental health. She said this has stopped her being considered properly for adoption and caused delay and distress. The Council were at fault for not following the statutory guidance and have agreed to a remedy for the injustice caused to Mrs M.

  • Milton Keynes Council (20 011 080)

    Statement Upheld Adoption 30-Jun-2021

    Summary: The Ombudsman finds fault with how the Council managed the complainant's assessment for adoption allowance payments. The Ombudsman also finds fault with the Council for failing to advise the complainant of his appeal rights. This caused uncertainty and distress to the complainant. The Council has agreed to provide a financial remedy to the complainant and reinstate the support until a new assessment is completed.

  • Swindon Borough Council (21 000 578)

    Statement Upheld Adoption 08-Jun-2021

    Summary: We will not investigate Mrs X's complaint about the Council's adoption support for her family. The remedy offered by the Council is suitable for the injustice caused by fault in matters that are within our jurisdiction. We cannot investigate other matters, as they are ones it would have been reasonable for Mrs X to raise when she took court action.

  • Cheshire West & Chester Council (20 009 704)

    Statement Upheld Adoption 12-May-2021

    Summary: Mr and Mrs X complained about a lack of support from the Council leading up to and following an adoption breakdown. They are unhappy the Council has refused to investigate their complaint at stage two of the statutory complaints procedure. The Council's refusal to consider their complaint at stage two of the statutory complaint procedure is fault. This denied Mr and Mrs X the opportunity for independent oversight of their complaint.

  • London Borough of Newham (19 007 558)

    Statement Upheld Adoption 30-Apr-2021

    Summary: Mrs J says the Council failed to provide her with important information about her adopted children prior to adoption. She says this caused her and her adoptive children injustice as they did not receive vital support. The Council has lost most of the relevant evidence and failed to keep documents it was required to keep but, on the available evidence, the Council was not at fault for withholding information from Mrs J. The Council has agreed to pay a sum to Mrs J and her adoptive children in recognition of the injustice caused.

  • Plymouth City Council (20 004 628)

    Statement Not upheld Adoption 15-Apr-2021

    Summary: Mr and Mrs B complained that the Council incorrectly calculated their adoption support allowance by including their child's Employment and Support Allowance in the calculation. We find no fault in the Council's decision to include ESA in the calculation.