Recent statements in this category are shown below:
Statement Upheld Adoption 20-May-2019
Summary: Mr and Mrs X complain on behalf of their daughter, Y and state the Council has failed to provide the post adoption support she needs. They say it delayed when dealing with their request for help and gave poor and conflicting advice about the type of support that is available. The Ombudsman has found the Council was at fault for the way it assessed Y's needs, the way it handled Mr and Mrs X's request for funding, and for failing to provide clear information and advice about the post adoption support process. It was also at fault for taking too long to initiate the EHC needs assessment process and for not following the children's statutory complaint procedure. These failures put Y at risk of harm and caused Mr and Mrs X distress, plus they incurred time and trouble when pursuing their complaint about this matter. To remedy this injustice, the Council has agreed to consider what support it will provide the family and make payments to them. It has also agreed to make several service improvements to prevent the faults identified from reoccurring.
Statement Upheld Adoption 29-Apr-2019
Summary: Mr and Mrs B complain about the Council's actions when they approached it to adopt a child. Mr and Mrs B say this caused them significant distress and financial loss. The Council has accepted fault and offered a remedy. Mr and Mrs B are unhappy with the remedy. The Ombudsman finds fault with the Council. The Council agrees to reimburse Mr and Mrs B's costs, make a payment for avoidable distress and review its fostering and adoption policy.
Statement Upheld Adoption 29-Jan-2019
Summary: Mr and Mrs X complained about the Council's delays in applying to the Adoption Support Fund and in dealing with their complaint about this matter. We have not investigated the part of their complaint about adoption support as they may pursue this further through the statutory children's social care complaints procedure. There was fault in the way the Council dealt with their complaint. The Council has agreed a suitable remedy including an apology, payment and a review of its complaint handling.
Statement Upheld Adoption 18-Dec-2018
Summary: Mr and Mrs X says the Council failed to take meaningful action or provide support to their adopted daughter following incidents of self-harm. There was fault by the Council because it did not assess the support needs of Mr and Mrs X and their daughter. The Council agreed a financial remedy to reflect the injustice suffered by the family in consequence of this fault.
Statement Upheld Adoption 15-Nov-2018
Summary: Mrs C says the Council failed to communicate and work with her while it arranged foster placements for her estranged son and that it failed to investigate her complaint about these matters properly. On the evidence so far seen, the Council was at fault for unacceptable delay in the complaints process but was not otherwise at fault. The Council should pay her £250 and apologise.
Statement Not upheld Adoption 12-Nov-2018
Summary: Ms X says the Council unreasonably refused to meet a duty to investigate and compile a report for a court under the Adoption and Children Act 2002. The complaint was closed because we did not find fault by the Council.
Statement Upheld Adoption 09-Nov-2018
Summary: Ms X complained that the Council failed to deal properly with her post-adoption support and her complaint about the matter. The Council was at fault in the way it dealt with her complaint. It has agreed to take her complaint to stage 2 of the children's social care complaints procedure. This is a satisfactory remedy. The Ombudsman has not investigated the complaint about the post-adoption support.
Statement Upheld Adoption 08-Oct-2018
Summary: Miss B complained to the Council about issues relating to the adoption of her daughter C. The Council has agreed to put the complaint through the statutory children's complaint procedure within the recommended timescale.
Statement Upheld Adoption 05-Sep-2018
Summary: Miss X complained the Council took too long to agree her adoption allowance and respond to her complaint. She also complained about the amount the Council said was due. She said the Council had not implemented recommendations following her earlier complaint. The Council was at fault for failing to implement the recommendations and for failings in its handling of her second complaint. It correctly calculated the adoption allowance but the information it gave Miss X about this was not clear. The Council should review its processes and pay Miss X £400 for her time and trouble and the avoidable distress caused.
Statement Upheld Adoption 29-Aug-2018
Summary: Ms X complains the Council failed to provide support to her family when her adoptive daughter was taken into care. There was fault by the Council as it failed to put in place any long term plan for Ms X's daughter. As a result she stayed in a children's home for two and a half years and her behaviour deteriorated as a result. This had a significant impact on Ms X's relationship with her daughter. The Council also took too long to investigate Ms X's complaint. The Council should apologise to Ms X and pay her £2100 to recognise the distress caused and reimburse her legal fees.