Statement Upheld Adoption 26-Sep-2021
Summary: Mr and Mrs P complain about their dealings with the Council in the course of their adoption of their son, B. An independent investigation upheld 14 of their 15 complaints. The Council accepted the investigator's findings and recommendations. I agree with the independent investigator's findings and the action the Council has taken in response.
Statement Upheld Adoption 12-Sep-2021
Summary: The Council is at fault for delaying considering a complaint at stage three of the children's statutory complaints procedure. The Council has agreed to start its stage three investigation without delay and will offer to make a payment to the complainant to remedy the time and trouble its delay has caused him.
Statement Upheld Adoption 12-Aug-2021
Summary: the Council failed to complete an Asset Plus assessment initially as its policy requires and this amounts fault. However, this did not cause injustice so the Council is not required to take any action
Statement Upheld Adoption 06-Aug-2021
Summary: Ms B complained about the way the Council failed to progress her adoption assessment and delayed in dealing with her complaint about it. This delayed her approval as an adopter by over two years. The Council accepted the failings, apologised to Ms B and offered her £2000. We agreed the Council was at fault and that the payment is appropriate to put right the injustice. The Council has agreed to assist Ms B to progress a new application now.
Statement Upheld Adoption 27-Jul-2021
Summary: Mrs M complained the Council had not properly considered her adoption application or fairly assessed her. She said the Council had discriminated against her due to her ethnicity and her husband's mental health. She said this has stopped her being considered properly for adoption and caused delay and distress. The Council were at fault for not following the statutory guidance and have agreed to a remedy for the injustice caused to Mrs M.
Statement Upheld Adoption 30-Jun-2021
Summary: The Ombudsman finds fault with how the Council managed the complainant's assessment for adoption allowance payments. The Ombudsman also finds fault with the Council for failing to advise the complainant of his appeal rights. This caused uncertainty and distress to the complainant. The Council has agreed to provide a financial remedy to the complainant and reinstate the support until a new assessment is completed.
Statement Upheld Adoption 08-Jun-2021
Summary: We will not investigate Mrs X's complaint about the Council's adoption support for her family. The remedy offered by the Council is suitable for the injustice caused by fault in matters that are within our jurisdiction. We cannot investigate other matters, as they are ones it would have been reasonable for Mrs X to raise when she took court action.
Statement Upheld Adoption 12-May-2021
Summary: Mr and Mrs X complained about a lack of support from the Council leading up to and following an adoption breakdown. They are unhappy the Council has refused to investigate their complaint at stage two of the statutory complaints procedure. The Council's refusal to consider their complaint at stage two of the statutory complaint procedure is fault. This denied Mr and Mrs X the opportunity for independent oversight of their complaint.
Statement Upheld Adoption 30-Apr-2021
Summary: Mrs J says the Council failed to provide her with important information about her adopted children prior to adoption. She says this caused her and her adoptive children injustice as they did not receive vital support. The Council has lost most of the relevant evidence and failed to keep documents it was required to keep but, on the available evidence, the Council was not at fault for withholding information from Mrs J. The Council has agreed to pay a sum to Mrs J and her adoptive children in recognition of the injustice caused.
Statement Not upheld Adoption 15-Apr-2021
Summary: Mr and Mrs B complained that the Council incorrectly calculated their adoption support allowance by including their child's Employment and Support Allowance in the calculation. We find no fault in the Council's decision to include ESA in the calculation.