Recent statements in this category are shown below:

  • Nottinghamshire County Council (18 012 802)

    Statement Upheld Adoption 29-Apr-2019

    Summary: Mr and Mrs B complain about the Council's actions when they approached it to adopt a child. Mr and Mrs B say this caused them significant distress and financial loss. The Council has accepted fault and offered a remedy. Mr and Mrs B are unhappy with the remedy. The Ombudsman finds fault with the Council. The Council agrees to reimburse Mr and Mrs B's costs, make a payment for avoidable distress and review its fostering and adoption policy.

  • Swindon Borough Council (18 009 464)

    Statement Upheld Adoption 29-Jan-2019

    Summary: Mr and Mrs X complained about the Council's delays in applying to the Adoption Support Fund and in dealing with their complaint about this matter. We have not investigated the part of their complaint about adoption support as they may pursue this further through the statutory children's social care complaints procedure. There was fault in the way the Council dealt with their complaint. The Council has agreed a suitable remedy including an apology, payment and a review of its complaint handling.

  • London Borough of Harrow (18 010 435)

    Statement Upheld Adoption 18-Dec-2018

    Summary: Mr and Mrs X says the Council failed to take meaningful action or provide support to their adopted daughter following incidents of self-harm. There was fault by the Council because it did not assess the support needs of Mr and Mrs X and their daughter. The Council agreed a financial remedy to reflect the injustice suffered by the family in consequence of this fault.

  • Derbyshire County Council (16 015 352)

    Statement Upheld Adoption 15-Nov-2018

    Summary: Mrs C says the Council failed to communicate and work with her while it arranged foster placements for her estranged son and that it failed to investigate her complaint about these matters properly. On the evidence so far seen, the Council was at fault for unacceptable delay in the complaints process but was not otherwise at fault. The Council should pay her £250 and apologise.

  • Hampshire County Council (18 007 583)

    Statement Not upheld Adoption 12-Nov-2018

    Summary: Ms X says the Council unreasonably refused to meet a duty to investigate and compile a report for a court under the Adoption and Children Act 2002. The complaint was closed because we did not find fault by the Council.

  • East Sussex County Council (18 007 726)

    Statement Upheld Adoption 09-Nov-2018

    Summary: Ms X complained that the Council failed to deal properly with her post-adoption support and her complaint about the matter. The Council was at fault in the way it dealt with her complaint. It has agreed to take her complaint to stage 2 of the children's social care complaints procedure. This is a satisfactory remedy. The Ombudsman has not investigated the complaint about the post-adoption support.

  • London Borough of Bromley (18 003 700)

    Statement Upheld Adoption 08-Oct-2018

    Summary: Miss B complained to the Council about issues relating to the adoption of her daughter C. The Council has agreed to put the complaint through the statutory children's complaint procedure within the recommended timescale.

  • Sandwell Metropolitan Borough Council (17 001 263)

    Statement Upheld Adoption 05-Sep-2018

    Summary: Miss X complained the Council took too long to agree her adoption allowance and respond to her complaint. She also complained about the amount the Council said was due. She said the Council had not implemented recommendations following her earlier complaint. The Council was at fault for failing to implement the recommendations and for failings in its handling of her second complaint. It correctly calculated the adoption allowance but the information it gave Miss X about this was not clear. The Council should review its processes and pay Miss X £400 for her time and trouble and the avoidable distress caused.

  • City Of Bradford Metropolitan District Council (16 019 168)

    Statement Upheld Adoption 29-Aug-2018

    Summary: Ms X complains the Council failed to provide support to her family when her adoptive daughter was taken into care. There was fault by the Council as it failed to put in place any long term plan for Ms X's daughter. As a result she stayed in a children's home for two and a half years and her behaviour deteriorated as a result. This had a significant impact on Ms X's relationship with her daughter. The Council also took too long to investigate Ms X's complaint. The Council should apologise to Ms X and pay her £2100 to recognise the distress caused and reimburse her legal fees.

  • Leicester City Council (17 016 482)

    Statement Not upheld Adoption 17-Jul-2018

    Summary: There is no evidence of fault in the Council's decision to cease financial support for Mrs Y's three adopted children.