Decision search
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Derbyshire County Council (24 015 538)
Statement Upheld Special educational needs 12-May-2025
Summary: Mrs X complained the Council failed to issue her child, Y’s, Education, Health and Care Plan within statutory timescales after deciding Y needed a Plan in May 2024. She also said the Council delayed issuing a response to her complaint. The Council was at fault because it issued Y’s final EHC Plan 36 weeks outside of statutory timescales. It was also at fault for not issuing its complaint responses within timescales. The Council has agreed to make a payment of £2300 to recognise Y’s loss of provision and the distress, frustration and uncertainty caused.
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West Northamptonshire Council (24 015 545)
Statement Upheld Council tax 12-May-2025
Summary: Mr X complained about the Council’s failures relating to council tax billing for a property he owns and rents to tenants. He says the Council failed to update its records and act on the information he provided. We find the Council was at fault for its delay in updating its records and acting on the information Mr X provided. This caused Mr X distress and frustration. The Council has agreed to our recommendation to pay Mr X £100 to address his injustice.
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Suffolk County Council (24 015 692)
Statement Upheld Charging 12-May-2025
Summary: Mrs X complains about how the Council carried out financial assessments for her sons, Mr Y and Mr Z. Mrs X says this has resulted in them being charged for care. We find fault with the Council for its communication about charges, and its consideration of Mrs X’s complaint. We agreed the Council will apologise to Mrs X and carry out service improvements.
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Central Bedfordshire Council (24 016 768)
Statement Closed after initial enquiries Special educational needs 12-May-2025
Summary: We will not investigate Mr X’s complaint about the Education, Health and Care Plan process. The complaint is late, and Mr X appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.
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Westmorland and Furness Council (24 018 886)
Statement Closed after initial enquiries Antisocial behaviour 12-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of noise nuisance and anti-social behaviour from his neighbours. This is because his complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault, and an investigation would not lead to any worthwhile outcomes.
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London Borough of Newham (24 019 553)
Statement Upheld Allocations 12-May-2025
Summary: We will not investigate this complaint about the Council’s Housing Service. The Council has already upheld the complaint and offered an appropriate remedy. Further investigation by us would not lead to a different outcome.
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Southampton City Council (24 019 709)
Statement Closed after initial enquiries Child protection 12-May-2025
Summary: We will not investigate Mr X’s complaint about a social worker’s assessment in 2020. The complaint is late without good reason, but we could not achieve anything worthwhile by investigating so long after the original events even if we could do so effectively.
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Luton Borough Council (24 020 473)
Statement Closed after initial enquiries Charging 12-May-2025
Summary: We will not investigate Mr X’s complaint about the Council allowing his late sister to deal with his mother’s financial affairs even though she had special needs. This is because there is insufficient evidence of fault.
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East Sussex County Council (24 020 940)
Statement Closed after initial enquiries Charging 12-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s charges for commissioned respite care for him and his wife Mrs X, and the information it gave about its charging. There is not enough evidence of fault by the Council to warrant an investigation.
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Sandstone Care Cheshire Limited (24 020 982)
Statement Closed after initial enquiries Residential care 12-May-2025
Summary: We will not investigate this complaint about privately arranged adult social care in a care home. It is unlikely we would add to investigations already undertaken or reach a different outcome.