Decision search
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Oxfordshire County Council (24 001 440)
Statement Upheld Special educational needs 23-Oct-2024
Summary: Mr X complained the Council has failed to adhere to statutory timescales and said there has been safeguarding issues with his son’s provision. He also said the Council has failed to properly consider his complaint. We find the Council was at fault for failing to consider annual reviews within the statutory timescales. This caused uncertainty to Mr X and delayed his right of appeal. The Council has agreed to make several recommendations to address this injustice caused by fault.
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Royal Borough of Windsor and Maidenhead Council (24 002 193)
Statement Closed after initial enquiries Other 23-Oct-2024
Summary: We will not investigate this late complaint about the Council allegedly failing to refer Mr X’s family for further help. There is not a good reason for the delay in Mr X bringing the matter to the Ombudsman.
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The New Cyder Barn Limited (24 002 209)
Statement Not upheld Residential care 23-Oct-2024
Summary: Mr X complained about the poor care his mother received during her respite stay at the care home. The Ombudsman does not find fault.
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Birmingham City Council (24 002 220)
Statement Upheld School transport 23-Oct-2024
Summary: Mr X complained about the Council’s decision to provide his son with free home to school transport. Mr X said the Council’s decision is flawed and it has wrongly relied on the walk from home to school being less than the statutory walking distance. He also complained about the Council’s policy not being compliant with statutory guidance. We find the Council was at fault for failing to properly consider Mr X’s son’s mobility needs and failure in the Council’s decision letters. This caused distress and uncertainty to Mr X. The Council has agreed to make several recommendations to address this injustice caused by fault.
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North Northamptonshire Council (24 002 373)
Statement Upheld Special educational needs 23-Oct-2024
Summary: We upheld Ms X’s complaints. The Council failed to respond to Ms X’s request for an early annual review of her child Y’s Education, Health and Care Plan. It also failed to complete the annual review process within legal timescales and delayed responding to her complaints. The Council has already apologised which is an appropriate remedy.
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Royal Borough of Windsor and Maidenhead Council (24 003 374)
Statement Not upheld Assessment and care plan 23-Oct-2024
Summary: Mrs X complained the Council has carried out a flawed Care Act assessment of her daughter’s (Y) needs. Mrs X says as a result her daughter did not get the level of care and support she needs which has caused distress and uncertainty. The Council was not at fault as it carried out the assessment in line with the Care Act.
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London Borough of Hounslow (24 003 499)
Statement Closed after initial enquiries Licensing 23-Oct-2024
Summary: We will not investigate this complaint about matters relating to Gunnersbury Park and the Council’s response to complaints Ms X has made in relation to its running and use. This is because an investigation cannot achieve the outcomes she seeks.
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Hampshire County Council (23 009 143)
Statement Upheld Special educational needs 23-Oct-2024
Summary: Mrs and Mr X complained the Council failed to ensure suitable education and special educational needs support was in place for their child D. There was fault by the Council which caused D to miss SEN provision. It also caused avoidable distress for D, and avoidable distress, time, and trouble for Mrs and Mr X. The Council agreed to apologise and pay a financial remedy. It will also review relevant processes and review its complaint handling in this case.
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Milton Keynes Council (23 009 817)
Statement Upheld Special educational needs 23-Oct-2024
Summary: Mrs X complained about the Council’s failure to provide her son with a full-time education and support for his special educational needs. We found the Council was at fault. It failed to carry out an annual review and update the Education, Health and Care Plan to reflect his change in circumstances. It also took too long to respond to Mrs X’s complaint. To remedy the injustice caused by these faults, the Council has agreed to apologise, make a payment to Mrs X and take action to improve its service. We did not investigate some of Mrs X’s complaint because it was late.
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East Sussex County Council (23 013 708)
Statement Upheld Special educational needs 23-Oct-2024
Summary: Miss X complained the Council delayed providing an Education, Health and Care Plan for her daughter following an annual review. She says the Council’s actions meant her daughter was out of school and did not receive appropriate educational provision. Miss X says she was unable to work during this period. We found fault by the Council. The Council has agreed to make some service improvements and provide an apology and a financial remedy to Miss X.