Decision search
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London Borough of Waltham Forest (24 004 046)
Statement Upheld Special educational needs 24-Oct-2024
Summary: There was a delay actioning Ms X’s request for a school place for Y. There was a failure to consider carrying out an early annual review of Y’s Education, Health and Care Plan and a delay in issuing a final amended Plan. Communication was poor. This caused avoidable frustration and distress and delayed Y’s transition back to education in a school. The Council will apologise, make symbolic payments, issue an amended Plan and ensure arrangements are in place for Y to start school.
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Liverpool City Council (24 004 187)
Statement Upheld Special educational needs 24-Oct-2024
Summary: We upheld Ms X’s complaint about the failure to secure occupational therapy provision on her child Y’s Education, Health and Care Plan. The payment of £3900 and apology the Council has offered for two years of missed provision are a partial remedy. The Council will review its commissioning arrangements and arrange for the therapist delivering Y’s provision to receive the specialist training required.
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Bournemouth, Christchurch and Poole Council (23 011 657)
Statement Upheld Other 24-Oct-2024
Summary: Ms X complained the Council’s actions put her son, Y, at risk when he was accommodated by the Council and it did not safeguard him or his sibling, Z, when it decided to return Y home. The Council failed to properly consider Ms X’s complaint through the children’s statutory complaint procedure. The Council will apologise to Ms X and Y, pay them a symbolic amount to recognise the frustration this caused them, and arrange a stage three panel to consider Ms X’s complaint.
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London Borough of Enfield (24 007 522)
Statement Not upheld Homelessness 24-Oct-2024
Summary: Miss B complained that the Council has still not found her suitable temporary accommodation following a previous complaint to us. Miss B has now found accommodation in a different part of the country, so we have ended the investigation.
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Broxtowe Borough Council (24 007 626)
Statement Closed after initial enquiries Enforcement 24-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to discharge planning conditions for a housing development before the properties are occupied. The Council confirms all except one condition have been discharged. As it is actively working with the developer on the final condition we do not consider that further investigation will lead to a different outcome.
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West Sussex County Council (24 007 994)
Statement Closed after initial enquiries Assessment and care plan 24-Oct-2024
Summary: We will not investigate this complaint about financial assessment for adult social care costs, specifically how the Council considered disability related expenditure. This is because it is unlikely we would find evidence of fault in the Council’s decision-making. The complainant has challenged the decision, and two senior officers with relevant experience have reviewed the original decision, taking account relevant law, guidance, and policy.
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Breckland District Council (24 008 065)
Statement Upheld Homelessness 24-Oct-2024
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her homeless case. This is because the Council has resolved the complaint early by providing a proportionate remedy for the injustice caused by the likely fault. In addition, it is reasonable to expect Miss X to request a review of the Council’s decision and then appeal to the county court if she remains unhappy.
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Worcestershire County Council (24 008 081)
Statement Upheld Residential care 24-Oct-2024
Summary: We will not investigate this complaint about quality of care in a care home and the Council’s investigation of the matter. The Council accepts there was fault in its actions and those of the Care Provider it commissioned. It has apologised, and both it and the Care Provider have made service improvements. It has now agreed to take early action to recognise the outstanding injustice caused to Mr X and his mother, Mrs Y. It is not therefore proportionate to investigate the matter further.
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West Sussex County Council (24 008 123)
Statement Closed after initial enquiries Other 24-Oct-2024
Summary: We will not investigate this complaint about the Council’s communication or notification relating to its engagement with a self-advocacy group. It is unlikely we would find fault and there is no significant injustice.
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Durham County Council (24 008 126)
Statement Closed after initial enquiries Planning applications 24-Oct-2024
Summary: We will not investigate this complaint about the way the Council considered and approved a planning application. There is not enough evidence of fault in the Council’s actions to justify an investigation.