Decision search
Your search has 50691 results
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London Borough of Hackney (24 012 066)
Statement Closed after initial enquiries Allocations 12-Dec-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an application.
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Lancashire County Council (24 012 180)
Statement Closed after initial enquiries Highway repair and maintenance 12-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to do highway safety works or install a grit bin at a junction near his property, and how it considered evidence he provided. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. There is insufficient personal injustice to Mr X caused by the Council to warrant an investigation. We cannot achieve the outcomes Mr X wants. It would be reasonable for him to pursue at court any finding on whether the road meets legally acceptable standards.
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Surrey County Council (24 011 410)
Statement Closed after initial enquiries Special educational needs 12-Dec-2024
Summary: We will not investigate this complaint about delay by the Council issuing an Education Health and Care Plan and the delivery of SEN provision and alternative education. Investigation by us would not be likely to lead to a worthwhile outcome. The Council has already offered a suitable remedy for the injustice caused by the late issue of the Plan for Mrs X’s child. The child’s inability to engage with the alternative provision offered in the autumn of 2023 means we could not say the Council should have done more. And a legal judgement prevents us considering what educational provision was offered for the child after November 2023.
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South Hams District Council (24 012 516)
Statement Closed after initial enquiries Councillor conduct and standards 12-Dec-2024
Summary: We will not investigate this complaint about the Council’s investigation of a member conduct complaint as there is insufficient evidence of fault or fault causing a significant injustice to Mrs X.
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Oldham Metropolitan Borough Council (24 012 764)
Statement Closed after initial enquiries Private housing 12-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision not to prosecute Mr X’s landlord. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Kingston Upon Hull City Council (24 000 331)
Statement Upheld Special educational needs 11-Dec-2024
Summary: Miss Y complained the Council failed to deliver the special educational provision in her child, Z’s Education Health and Care Plan and provide them with a suitable education. We have found fault by the Council, causing injustice, in failing to: make sure Z received all the special education provision in their Plan and properly investigate Z’s circumstances when they were struggling to attend school. The Council has agreed to remedy this injustice by apologising to Miss Y, making payments to acknowledge the distress caused and impact on Z, and service improvements.
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Statement Closed after initial enquiries Leisure and culture 11-Dec-2024
Summary: We will not investigate this complaint about the conduct of staff at a Council library. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no worthwhile outcome we can achieve by investigating.
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East Riding of Yorkshire Council (24 003 905)
Statement Upheld Assessment and care plan 11-Dec-2024
Summary: Mrs X complained that the Council failed to take adequate action when she raised concerns about her late mother’s health and living conditions despite having knowledge of her history of mental health problems and hoarding behaviours. We found no grounds to criticise the Council’s actions. However, it was at fault in that it delayed in responding to Mrs X’s complaint. The Council has provided a satisfactory remedy for the injustice caused by this.
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London Borough of Haringey (24 003 972)
Statement Upheld Homelessness 11-Dec-2024
Summary: The Housing Ombudsman Service (HOS) found service failure by the Council for delay dealing with Ms X's reports of disrepair in her council tenancy. LGSCO found fault by the Council in its assessment of Ms X's medical needs. Both Ombudsmen found fault with the Council's decision making about Ms X's management transfer and for delays in the complaint process. The Council has agreed to remedy the injustice to Ms X and improve its services.
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Southampton City Council (24 003 976)
Statement Upheld Homelessness 11-Dec-2024
Summary: Mr B complained that the Council failed to properly consider his medical condition when considering the suitability of his current accommodation. We found the Council delayed in carrying out a review of its decision but we do not consider this caused Mr B an injustice as the decision remained the same.