Decision search
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Leeds City Council (24 017 711)
Statement Closed after initial enquiries Allocations 28-Mar-2025
Summary: We will not investigate Mr X’s complaint. The law prevents us investigating whether a Council contractor filmed Mr X. There is insufficient evidence of fault in the Council’s handling of Mr X’s housing application. Mr X can ask the Council to review his application if he believes the application should have higher priority.
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West Sussex County Council (24 020 127)
Statement Closed after initial enquiries Other 28-Mar-2025
Summary: We will not investigate this complaint about the Council’s refusal to allow Mr X to install an electrical supply underneath its footpath. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is unlikely we would find fault in the Council’s actions and in any case, we cannot achieve the outcome Mr X is seeking.
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Birmingham City Council (24 020 803)
Statement Closed after initial enquiries Commercial and contracts 28-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to pay invoices on-time. This is because it would be reasonable for Mr X to take the matter to court.
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Elmbridge Borough Council (24 021 308)
Statement Closed after initial enquiries Homelessness 28-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision that Mr X is intentionally homeless. It was reasonable for him to appeal against the review decision on his case if he disagreed with it.
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North Yorkshire Council (24 021 385)
Statement Closed after initial enquiries Other 28-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
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London Borough of Havering (24 022 136)
Statement Closed after initial enquiries Parking and other penalties 28-Mar-2025
Summary: We will not investigate this complaint about the Council's enforcement of a penalty charge notice as Mr X can ask the court at the Traffic Enforcement Centre to consider his case.
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Havant Borough Council (24 022 751)
Statement Closed after initial enquiries Council tax 28-Mar-2025
Summary: We will not investigate Mr B’s complaint about his property’s council tax band. This is because we cannot investigate the decision made by the Valuation Office Agency.
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London Borough of Barking & Dagenham (24 022 849)
Statement Closed after initial enquiries Trees 28-Mar-2025
Summary: We cannot investigate Mr B’s complaint about the Council cutting down trees in his garden. This is because we cannot investigate complaints about the management of social housing by councils.
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Hampshire County Council (24 003 218)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs P complained the Council did not make arrangements to receive alternative provision when her daughter’s attendance at school deteriorated. We do not consider the Council was at fault for its decision not to arrange alternative provision, but we find fault for the Council’s extensive delays in responding to Mrs P and for arranging a meeting it had promised, which caused distress, frustration and uncertainty. The Council has agreed to apologise and offer a financial remedy to reflect this.
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Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs X complained the Council failed to provide appropriate education for her child, Y and delayed issuing him with a final Education Health and Care Plan. She also complained its communication with her was poor. We found fault by the Council on all parts of Mrs X’s complaint. As a result Y missed education he was entitled to, and he and Mrs X were caused distress, frustration and put to avoidable time and trouble. The Council agreed to apologise and make a payment to Mrs X and Y in recognition of the injustice caused to them.