Decision search
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Buckinghamshire Council (24 019 197)
Statement Upheld Special educational needs 11-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Buckinghamshire Council (24 019 208)
Statement Upheld Special educational needs 11-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Bracknell Forest Council (24 019 670)
Statement Closed after initial enquiries Special educational needs 11-Apr-2025
Summary: We will not investigate this complaint about delay in an Education Health and Care Needs Assessment and the Council’s decision not to obtain a Speech and Language assessment. This is because investigation would not add anything significant to the response the Council has already made, or lead to a different outcome.
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Bracknell Forest Council (24 019 672)
Statement Closed after initial enquiries Special educational needs 11-Apr-2025
Summary: We cannot investigate this complaint that the Council was at fault in naming a school in the complainant’s child’s Education Health and Care plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and this places the matter outside the Ombudsman’s jurisdiction.
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Leicestershire County Council (24 019 728)
Statement Closed after initial enquiries Other 11-Apr-2025
Summary: We cannot investigate this complaint that the Council has failed to act to safeguard the complainant’s daughter. This is because the complaint concerns matters which are the subject of legal action and are for the Court to decide.
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Essex County Council (24 020 432)
Statement Upheld Special educational needs 11-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Essex County Council (24 021 027)
Statement Upheld Special educational needs 11-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Essex County Council (24 021 216)
Statement Upheld Special educational needs 11-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Essex County Council (24 021 246)
Statement Upheld Special educational needs 11-Apr-2025
Summary: We will not investigate Mr X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mr X and pay him £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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London Borough of Tower Hamlets (24 009 337)
Statement Upheld Allocations 10-Apr-2025
Summary: The Council has already accepted fault in its handling of Mr X’s application to the housing register, as a result of which Mr X may have missed an offer of housing. During our investigation, the Council agreed to remedy this injustice by awarding Mr X extra priority. The Council was also at fault for poor communication and delays in complaint handling. To remedy the distress caused, the Council has agreed to apologise and make a payment to Mr X.