Decision search
Your search has 54124 results
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Devon County Council (25 005 225)
Statement Upheld Other 08-Oct-2025
Summary: We have upheld Miss X’s complaint because the Council did not consider her complaint under the statutory children’s complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy.
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Durham County Council (25 005 328)
Statement Closed after initial enquiries Residential care 08-Oct-2025
Summary: We will not investigate this complaint about adult social care in a care home, and when to seek medical advice. This is because there is not enough evidence of fault to justify investigating. The care provider acting for the council sought medical advice and acted on it.
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City of Wolverhampton Council (25 005 398)
Statement Closed after initial enquiries Charging 08-Oct-2025
Summary: We will not investigate this complaint about how the Council communicated with Mr X about his mother’s care fees. This is because there is insufficient evidence of fault to warrant an investigation.
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London Borough of Lewisham (25 005 502)
Statement Closed after initial enquiries Other 08-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s business rates account. There is insufficient evidence of fault by the Council.
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Cherwell District Council (25 006 795)
Statement Upheld Council tax 08-Oct-2025
Summary: We will not investigate this complaint about a council tax bill sent in error. This is because the Council has already provided a suitable remedy and we cannot achieve the outcome Mr X wants.
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Statement Closed after initial enquiries Street furniture and lighting 08-Oct-2025
Summary: We will not investigate this complaint about the Council not taking action to remove a sign from a footpath. The personal injustice is not significant enough to justify our involvement.
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Kirklees Metropolitan Borough Council (25 007 263)
Statement Closed after initial enquiries Council house sales and leaseholders 08-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse Ms X’s right to buy application because she has not met conditions outlined in a court order. It is reasonable for Ms X to seek a remedy in the courts because only they can decide whether the conditions have been met and to revoke the order.
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London Borough of Bromley (25 007 785)
Statement Closed after initial enquiries School transport 08-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to send personal travel budget documents to Miss X. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Milton Keynes Council (25 008 096)
Statement Closed after initial enquiries Refuse and recycling 08-Oct-2025
Summary: We will not investigate Miss X’s complaint about the green waste collection service she receives from the Council. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Salford City Council (23 014 128)
Statement Upheld Assessment and care plan 08-Oct-2025
Summary: There was fault in the way the Council’s care planning and in the provision of care and support. Therefore, Mr B may not have received all the care and support he may have been entitled to. The Council has agreed to apologise to Mr B, pay him a small financial remedy and carry out a service improvement.