Decision search
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Transport for London (23 015 657)
Statement Upheld Other 28-Oct-2024
Summary: Mr X complained Transport for London (TfL) repeatedly rejected his applications for a grant under a scrappage scheme to replace his vehicle with an Ultra Low Emission Zone compliant one, without providing an explanation or requesting further evidence. TfL was at fault for failing to provide an explanation to Mr X on why his repeated applications were rejected which caused him frustration, confusion and prevented him providing additional evidence. TfL will consider Mr X’s evidence, apologise and make a symbolic payment to remedy the injustice caused to him.
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Kent County Council (23 017 738)
Statement Upheld Special educational needs 28-Oct-2024
Summary: Mrs K complained the Council caused delays in the Education, Health, and Care plan process for her son (X) and failed to provide him with a full-time education when he was excluded from school. We found the Council at fault for failing to adhere to the statutory timescales and not providing enough alternative provision for X. It also caused significant delays in its complaints process and failed to respond to some requests from Mrs K. The Council will apologise and make payment to Mrs K to acknowledge the injustice she and X experienced as a result.
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Transport for London (23 018 506)
Statement Upheld Licensing 28-Oct-2024
Summary: Mr B says Transport for London delayed renewing his taxi licence before it expired despite the fact it had granted previous licences based on the same documentation. TfL delayed considering Mr B’s representations after it raised concerns about his DBS check. An apology and payment to Mr B is satisfactory.
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Pendle Borough Council (23 018 919)
Statement Not upheld Planning applications 28-Oct-2024
Summary: We have found no fault with how the Council handled a planning application on land adjacent to a sports ground. It was not required to consult Sport England on the application.
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Surrey County Council (23 019 879)
Statement Upheld Special educational needs 28-Oct-2024
Summary: Mr X complained the Council failed to deliver his child’s Education, Health and Care Plan provision since February 2022. Mr X also complained the Council failed to complete the Education, Health and Care Plan reviews suitably. We found the Council provided most of the provision from the Education, Health and Care Plan. But, we found the Council failed to ensure some Occupational Therapy and Physiotherapy provision was provided. We found fault with the Council delaying for over 49 weeks outside the statutory timescales in producing an amended Education, Health and Care plan for Mr X’s child. This avoidable delay caused frustration and distress to Mr X, presented a barrier to Mr X appealing the Education, Health and Care Plan to the Tribunal and caused lost opportunity for Mr X’s child to have suitable up-to-date provision detailed in their Education, Health and Care Plan. The Council agreed to apologise to Mr X, pay him £500 for the injustice caused to him and £750 for the injustice caused to his child through its delays and £500 for the missed provision. The Council also agreed to provide guidance and training to staff about timescales for completing Education, Health and Care Plan reviews, issuing notification letters and about accurate record keeping. And, the Council agreed to ensure the full Occupational Therapy and Physiotherapy provisions are put in place for Mr X’s child.
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London Borough of Ealing (24 009 424)
Statement Closed after initial enquiries Council tax 26-Oct-2024
Summary: We will not investigate this complaint about Ms X’s complaint about receiving liability orders for council tax arrears dating back to 2022. We have no jurisdiction to investigate matters which have been subject to court proceedings.
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Transport for London (24 009 931)
Statement Closed after initial enquiries Traffic management 26-Oct-2024
Summary: We will not investigate Mr X’s complaint about Transport for London’s issue of penalty charge notices for non-payment of the ultra-low emission zone charge. This is because Transport for London has cancelled the penalty charge notices and updated its records to show Mr X’s vehicle is compliant and if he receives any further fines it would be reasonable for him to appeal.
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London Borough of Barnet (24 008 932)
Statement Closed after initial enquiries Homelessness 26-Oct-2024
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Newham (24 009 044)
Statement Closed after initial enquiries Housing benefit and council tax benefit 26-Oct-2024
Summary: We will not investigate this complaint about the Council recovering overpaid housing benefit from Miss X. It was reasonable for her to challenge the Council’s decision by way of an appeal to the independent benefits tribunal which is the proper authority to consider benefit appeals.
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Birmingham City Council (24 009 087)
Statement Closed after initial enquiries Fostering 26-Oct-2024
Summary: We will not investigate this complaint that the Council submitted false information to the Agency Decision Maker, leading to the deregistration of the complainant as a foster carer, because investigation would achieve nothing significant.