Decision search
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Blackpool Borough Council (24 010 600)
Statement Closed after initial enquiries Other 15-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for Mr X’s property before he bought it. We consider that any errors in the planning application process did not cause Mr X any injustice and we cannot achieve the outcome he is seeking.
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London Borough of Lewisham (24 011 790)
Statement Not upheld Safeguarding 15-Oct-2025
Summary: Mr X complained about how the Council handled his brother, Mr C’s, care. Mr X told us this impacted his mental and physical health. We have found no fault in the Council’s actions.
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Warwickshire County Council (24 015 433)
Statement Closed after initial enquiries Friends and family carers 15-Oct-2025
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her complaint under the statutory children’s complaints procedure. This is because it is made late.
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North Yorkshire Council (24 021 888)
Statement Upheld Alternative provision 15-Oct-2025
Summary: The Council delayed issuing the Education, Health and Care (EHC) Plan for Ms X’s grandchild, Y. It also delayed responding to Ms X’s complaint. The Council has agreed to apologise and make a payment to Ms X. The Council was not at fault for not arranging alternative provision when Y stopped attending school. The Council was entitled to allow the school to try and reintegrate Y. We cannot investigate Ms X’s complaint about Y’s education from September 2024 as Ms X had appealed to the special educational needs and disabilities (SEND) Tribunal and the matters are linked.
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Doves Care Agency Ltd (24 022 048)
Statement Upheld Domiciliary care 15-Oct-2025
Summary: Mr Y complained about how the Care Provider dealt with his late mother’s, Mrs X’s, care fees when she was admitted to hospital and how it handled his complaint. There were some faults by the Care Provider which caused injustice to Mr Y. The Care Provider should take action to remedy the injustice caused.
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Buckinghamshire Council (24 022 388)
Statement Upheld Special educational needs 15-Oct-2025
Summary: Miss X complained about delays by the Council in her Education, Health and Care needs assessment. She said the delay left her without the support she needed. We found the Council at fault for not completing the assessment within the legal timescales, which caused Miss X uncertainty and frustration. The Council will apologise and make a higher payment to recognise Miss X’s distress.
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Slough Borough Council (24 023 036)
Statement Upheld Cemeteries and crematoria 15-Oct-2025
Summary: Mr X complained the Council required him to temporarily move the kerb set on his relative’s grave to facilitate his father’s burial in the adjacent grave. The Council was at fault for not communicating its requirements properly. It was not at fault for its decision to require the kerb set to be moved. The Council will apologise to Mr X and make a symbolic payment in recognition of the avoidable distress and uncertainty caused by its fault.
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Lancashire County Council (24 023 453)
Statement Upheld Special educational needs 15-Oct-2025
Summary: We have upheld Ms X’s complaint about delay in the Education, Health and Care needs assessment for her child. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. We cannot investigate her complaint about the assessment process or the content of the final EHC Plan as she has appealed to the Tribunal.
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Walsall Metropolitan Borough Council (25 000 450)
Statement Closed after initial enquiries Special educational needs 15-Oct-2025
Summary: We will not investigate Miss X’s complaint about delays in securing an educational placement for her child. This is because further investigation would not lead to a different outcome.
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London Borough of Waltham Forest (25 001 052)
Statement Upheld Parking and other penalties 15-Oct-2025
Summary: Mr X complained the Council withdrew his resident parking permit, telling him his property did not qualify for resident parking. Mr X says he has not received a refund for the permit and has nowhere to park near his home. The Council is at fault for providing misleading information, this has caused Mr X uncertainty. I have recommended the Council pays Mr X £300 for the distress caused and apologises for not explaining the reasons behind its decision.