Decision search
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Statement Closed after initial enquiries Council tax 16-Jan-2025
Summary: We will not investigate this complaint about the council tax empty homes premium. This because there is insufficient evidence of fault by the Council.
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Devon County Council (24 011 740)
Statement Closed after initial enquiries Safeguarding 16-Jan-2025
Summary: We will not investigate Miss X’s complaint about safeguarding and adult social care support from the Council. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient information to show Miss X is raising significant new matters different to our recent investigation and it is unlikely we could achieve a worthwhile outcome.
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Statement Upheld Special educational needs 16-Jan-2025
Summary: We will not investigate this complaint about missed special education provision for Miss X’s child. The Council has already upheld her complaint and offered Miss X a suitable remedy for the injustice to her and her child, and further investigation by us would therefore not be proportionate.
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Westminster City Council (24 012 376)
Statement Closed after initial enquiries Assessment and care plan 16-Jan-2025
Summary: We will not investigate Miss X’s complaints about decisions relating to the management of her uncle’s affairs. This is because the complaint is late and there are no good reasons why it could not have been raised with us sooner. There is also insufficient evidence of fault by the Council to justify further investigation.
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Liverpool City Council (24 012 449)
Statement Closed after initial enquiries Domiciliary care 16-Jan-2025
Summary: We will not investigate this complaint about the standard of care provided for Mr X which was arranged by the Council. The Council has already taken appropriate action to remedy the injustice caused to Mr X and it is unlikely we would achieve anything further.
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London Borough of Hammersmith & Fulham (24 012 602)
Statement Closed after initial enquiries Antisocial behaviour 16-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her complaint about noise nuisance. The Council has taken reasonable steps to investigate, before deciding to close the case. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Southwark (24 012 657)
Statement Closed after initial enquiries Special educational needs 16-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with the education provision of Miss X’s son. This is because investigation would not add anything to the Council’s response.
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Essex County Council (24 013 663)
Statement Upheld Special educational needs 16-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to appropriate remedies for the injustice caused by the delay.
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Essex County Council (24 013 669)
Statement Upheld Special educational needs 16-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Burnley Borough Council (24 013 818)
Statement Closed after initial enquiries Council tax 16-Jan-2025
Summary: We will not investigate this complaint about council tax liability and the Council’s handling of a council tax account. There is a right of appeal to a tribunal about council tax liability. Also, it is unlikely an investigation would reach a different outcome or achieve what Mr X and Ms Y want.