Decision search
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NHS Sussex Integrated Care Board (24 007 258a)
Statement Not upheld Mental health services 17-Jan-2025
Summary: Mr X complained about a decision to refuse to class his daughter Ms D’s course as free aftercare under the Mental Health Act 1983. The Ombudsmen did not uphold the complaint. We found no fault in the actions of West Sussex County Council and NHS Sussex Integrated Care Board.
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Devon County Council (24 012 759)
Statement Upheld School transport 17-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse to provide her children with separate school transport from home to school. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Calderdale Metropolitan Borough Council (24 012 939)
Statement Closed after initial enquiries Enforcement 17-Jan-2025
Summary: We will not investigate this complaint about a failure to act on breaches of planning control. There is not enough evidence of fault in the way the Council came to the decisions not to take enforcement action. We cannot require the Council to make the landowner remove the containers on the site or cease using the site for business purposes. Finally, the Council has apologised for the delay in telling Ms X of the outcome of its consideration of her reports of breaches of planning control. We consider further investigation will not lead to a different outcome.
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London Borough of Redbridge (24 012 968)
Statement Closed after initial enquiries Safeguarding 17-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of a safeguarding referral as there is not enough evidence of fault by the Council.
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Brighton & Hove City Council (24 013 006)
Statement Closed after initial enquiries Child protection 17-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decisions concerning the safeguarding of her child. There is not enough evidence of fault in the Council’s actions to warrant our further involvement.
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Essex County Council (24 013 338)
Statement Closed after initial enquiries Alternative provision 17-Jan-2025
Summary: We will not investigate this complaint about the Council’s refusal to make alternative educational provision for the complainant’s son. This is because there is no evidence of fault on the Council’s part.
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Norfolk County Council (24 013 425)
Statement Closed after initial enquiries School transport 17-Jan-2025
Summary: We will not investigate this complaint about the decision to refuse the complainant’s application and appeal for school transport assistance for her son. This is because there is no evidence of fault on the Council’s part.
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Royal Borough of Kingston upon Thames (24 011 349)
Statement Closed after initial enquiries Highway repair and maintenance 17-Jan-2025
Summary: We will not investigate Mr X’s complaint about a bollard installed close to the front of his property. This is because there is insufficient evidence of fault by the Council to warrant an investigation and it has already taken suitable action to resolve the matter.
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Sandwell Metropolitan Borough Council (24 011 617)
Statement Closed after initial enquiries Residential care 17-Jan-2025
Summary: We will not investigate Mrs Y’s complaint about the care provided to her father, Mr X, when he was resident in a care home. This is because we consider it unlikely that our investigation would be able to add to the work that has already been undertaken by the care home and Council in response to Mrs Y’s complaint.
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Statement Closed after initial enquiries Other 17-Jan-2025
Summary: We will not investigate Mrs Y’s complaint about the care provided to her father, Mr X, when he was resident in a care home. This is because we consider it unlikely that our investigation would be able to add to the work that has already been undertaken by the care home and Council in response to Mrs Y’s complaint.